Clickatell
Last Updated
Overview
Clickatell offers chat commerce for direct brand connections through messaging. It improves response times and customer satisfaction with personalized interactions. Although initial channel setup demands attention, its versatile tools deliver reliable performance. Overall, Clickatell’s engagement capabilities position it as a strong option for service delivery.
Clickatell Specifications
- Live Chat
- Omnichannel Support
- Analytics and Reporting
- Escalation Management
Clickatell Features
Chat Commerce Platform
Clickatell software connects brands to consumers through messaging apps for discovery and purchases. Users create journeys that guide interactions from inquiry to resolution. The setup integrates channels into a single flow for complete oversight, ensuring each exchange adds value to the relationship. As a result, businesses experience higher retention through these connected experiences.
Two-Way Messaging
Users exchange messages across channels in real time for interactive support. The system directs replies to the appropriate agents while maintaining full chat history. Automation manages routine questions to free up staff, and preserving context prevents repeated queries in conversations. This builds trust and improves efficiency in addressing concerns.
Analytics Dashboard
Clickatell features engagement metrics like open rates and response times. Reports highlight channel performance trends to guide adjustments, and custom views enable filtering by campaign or audience. Insights reveal what drives interactions, helping managers refine strategies for better results.
Payment Processing
The platform handles transactions within chats using secure tokenization. Customers pay through familiar methods without switching apps. At the same time, compliance checks run in the background for safety. Quick confirmations after each step simplify sales and increase conversion rates in service flows.
Pros And Cons of Clickatell
Pros
Powers effective chat journeys
Supports interactive exchanges
Provides clear performance insights
Cons
Payment setup takes adjustment
Channel linking requires tweaks
Clickatell Reviews
Total 15 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars13%
3
Stars13%
2
Stars0%
1
Stars7%
Share your experience
Retail, N/A employees
Less than 6 months
“Poor support and incorrect billing”
Pros
Stay away from this. Their support is absolutely rubbish. Our system has been malfunctioning for five days and the only help available is through email which has been completely useless.
Cons
On top of that, we're being billed for text messages that our customers never even receive.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
4
Functionality
2
Non-Profit Organization Management, N/A employees
Less than a year
“dull setup”
Pros
The results from this tool have been really good. It makes communication with our church family simple, quick and easy.
Cons
It is the tool included with the CMS but getting it set up was challenging at first. Communication was difficult since it's based in the US and the platform was not very simple to navigate. Some of those issues have improved recently.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Information Technology and Services, N/A employees
More than a year
“Strong international integration”
Pros
Using this platform has been very easy and integrating it has been simple especially when working with our international customers.
Cons
I haven't run into any drawbacks with this platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Clickatell have a mobile app?
No, Clickatell does not have a standalone mobile app.
Does Clickatell offer an API?
Yes, Clickatell provides APIs.
What language does Clickatell support?
Clickatell primarily supports English language.
Who are the typical users of Clickatell?
Clickatell is commonly used in retail, banking, healthcare, and e-commerce sectors.
What types of pricing plans does Clickatell offer?
Clickatell price includes prepaid and tiered plans. Get a personalized Clickatell cost estimate.
What other apps does Clickatell integrate with?
Clickatell integrates with Stova, Kotive, Outsystems, and various other platforms.
What level of support does Clickatell offer?
Clickatell provides support through a ticket-based system.