ClickDesk Reviews

“Charged while inactive”

Pros

There's honestly nothing about it that I can say I liked.

Cons

They charged us more than EUR 1,000 even though our account was inactive and we weren't using the platform at all.

“Abandoned platform”

Pros

At this point, I can't point to any positives since there hasn't been any real development or improvement over the past couple of years.

Cons

Pretty much everything has been a problem, customer service is either nonexistent or extremely poor, none of the listed phone numbers work, my card was charged twice multiple times and after that they completely stopped responding.

“Disappointing billing practices”

Pros

We used this app for several years and it performed adequately for what we needed.

Cons

Our company had been using it for quite a few years but things ended badly when we were billed for an entire year of service we did not want. The moment we noticed the charge, we reached out to ClickDesk, explained that we were not using the service and asked for a refund. Their response was that because the charge had already gone through, they would not refund us. That kind of business practice is very hard to accept. Charging a company for a service it is not even using does not seem right at all. We are very disappointed with how they handled this situation. We have filed a complaint with the Better Business Bureau to try to recover our refund. After this experience, we will not continue using it and we would strongly caution others to learn from what happened to us and avoid using ClickDesk as well.

“Affordable choice”

Pros

Running this live chat on our ecommerce store has been a smart and affordable choice. It's simple to use, helps us reply quickly to customer concerns, answer questions right away and has also supported an increase in sales.

Cons

It would be even better if it included a screen-sharing or file-sharing feature.

“Poor support and confusing billing”

Pros

It handled basic chat functions well enough but there wasn't really anything about it that felt standout or particularly impressive.

Cons

Dealing with customer support was pretty frustrating and trying to lower the number of agents was just as unpleasant. It also felt a bit misleading when it came to understanding what had changed or what had actually gone through especially since it was presented in a way that made it seem like changing the plan would trigger a charge. On top of that, the interface wasn't very helpful to use.

“Centralized solution”

Pros

It brings together all the social and communication tools a small or mid-sized company typically needs in one place. Even though it covers a lot, it doesn't take long to get up and running and there's no need for any specialized coding knowledge. The messaging works well across the full customer journey, from engaging potential clients to assisting third-party contacts.

Cons

I did notice a couple of incorrect status updates showing to customers while I was offline. Aside from that, I honestly can't think of anything else worth mentioning.

“Not recommended!”

Pros

When it actually works, you can chat with potential customers right away but honestly there is not much else positive to mention.

Cons

After cancelling the service, they somehow seemed to ignore it and still charged for the next term, then claimed there was no refund eligibility. That kind of business practice is terrible and based on principle alone I would never recommend doing business with this company.

“Simple to manage agents”

Pros

Getting it onto a website is really quick since it only takes adding a simple piece of code. Managing agents is simple, the offline mode does a nice job of capturing messages and there's plenty of room to customize the look with different styles, colors and similar options.

Cons

Geolocation support can be improved. It would be much better if the live chat window could automatically appear differently based on a visitor's location and route those chats to the right agents for each region.

“Help desk with built-in chat”

Pros

Having the chat built right into the help desk is a big plus. A lot of other providers charge extra for that feature and the added cost can get pretty expensive.

Cons

At times, the connection speed isn't very fast. It also occasionally drops during a conversation which can be frustrating.

“Supports customer service and sales teams”

Pros

I appreciate how well it supports both customer service and sales teams. It runs securely in a cloud-based environment so there's no need for any special installation or setup. It also comes with social network buttons already integrated which makes it much easier for visitors to ask questions and get help while browsing a website.

Cons

it depends completely on having an internet connection. If there's no Wi-Fi or access to the internet, then I can't use the software at all.

“Top-notch help desk service”

Pros

Working with it has been a really satisfying experience. They know exactly how to handle even a customer as demanding as I am and that says a lot. The quality of their service is unquestionably high and I'd absolutely choose to work with them again. As far as I'm concerned, there isn't a better help desk out there today.

Cons

I don't have any complaints. I'm walking away very happy and already looking forward to working with them again. Excellent job all around.

“Fast and efficient”

Pros

It's rare to come across a company as efficient and quick as ClickDesk. Without a doubt, it stands out as one of the best in the help desk space especially in the way it looks after customers and delivers support in such a practical, simple manner.

Cons

I have not faced any problems. My impression has been entirely positive, with excellent work and excellent service throughout.

“Reliable access anywhere”

Pros

Being able to log in from different devices, whether it's a laptop or a phone, has been really convenient. The platform is dependable, simple to use and once you move beyond the free version and purchase the software, you get unlimited access.

Cons

The only downside on our end has been the restrictions that come with the free version. Once you switch to the paid plan, that issue pretty much disappears.