ClickDesk

ClickDesk enables support agents to communicate with website visitors instantly using an easy-to-use web panel. This text-based tool improves customer satisfaction and helps agents work efficiently across different devices and operating systems. The core application allows agents to focus their efforts entirely on providing immediate support.

The software automatically works with the live chat feature to manage customer support comprehensively. The system converts forwarded customer emails into smart tickets by offering full email support and automated ticket management for quick problem solving. Management includes strong ticket searching, the ability to create custom rules, and unlimited storage for archives.

Video Chat provides live voice and video directly through the web browser without extra software or equipment installation. This feature uses WebRTC technology, letting agents send messages, start calls, and share data at the same time. This direct face-to-face interaction simplifies workflows and improves productivity.

Advanced reports deliver important analytics and measurements to guide strong business decisions about support performance. The reports detail key statistics such as agent performance, chat volume, chat duration, and help desk ticket status (new, opened, or closed). Data organization is improved by options to filter based on date range, agent name, department, and chat type.

The social toolbar is built into the chat widget to give website visitors immediate access to social media channels without leaving the current page. This capability increases social media traffic by allowing the addition of like, tweet, and follow buttons for platforms such as Twitter and Facebook. The feature is professionally designed to engage customers on their favored social platforms.