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Overview
ClickDesk software combines live chat, browser-based video calling, and help desk tools to help businesses in real-time support and lead conversion. While the user interface can be complex to master, the platform’s ability to facilitate face-to-face interactions and its multi-channel approach makes it a compelling choice for sales-focused teams.
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Starting Price
Custom
ClickDesk Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is ClickDesk?
ClickDesk is a cloud-based customer engagement solution designed for online businesses to connect with visitors instantly. The software features video chat to humanize sales interactions and an integrated help desk to organize support tickets efficiently.
By centralizing communication channels, ClickDesk software helps teams reduce response times and prevent lead leakage. It simplifies workflows and maximizes sales for e-commerce and service providers.
ClickDesk Pricing
The ClickDesk cost breakdown includes the following options:
- Free Plan: $0/10 users/month
- Lite Plan: $14.99/user/month
- Pro Plan: $24.99/user/month
- Enterprise Plan: $39.99/user/month
Disclaimer: The pricing is subject to change.
ClickDesk Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- Zapier software
- MailChimp software
- Shopify software
- WordPress
Who Is ClickDesk For?
ClickDesk is ideal for a wide range of industries and sectors, including:
- E-commerce
- Marketing
- IT services
Is ClickDesk Right For You?
ClickDesk software is an excellent fit for businesses that need affordable all-in-one engagement tools. Its browser-based video chat and integrated help desk make it perfect for e-commerce and sales-driven teams to turn visitors into customers efficiently. ClickDesk provides data security by enabling SSL and has certified its data compliance with the EU-U.S. Privacy Shield Framework.
Still unsure whether ClickDesk software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
ClickDesk Features
Live Chat
ClickDesk enables support agents to communicate with website visitors instantly using an easy-to-use web panel. This text-based tool improves customer satisfaction and helps agents work efficiently across different devices and operating systems. The core application allows agents to focus their efforts entirely on providing immediate support.
Help Desk
The software automatically works with the live chat feature to manage customer support comprehensively. The system converts forwarded customer emails into smart tickets by offering full email support and automated ticket management for quick problem solving. Management includes strong ticket searching, the ability to create custom rules, and unlimited storage for archives.
Video Chat
Video Chat provides live voice and video directly through the web browser without extra software or equipment installation. This feature uses WebRTC technology, letting agents send messages, start calls, and share data at the same time. This direct face-to-face interaction simplifies workflows and improves productivity.
Advanced Reports
Advanced reports deliver important analytics and measurements to guide strong business decisions about support performance. The reports detail key statistics such as agent performance, chat volume, chat duration, and help desk ticket status (new, opened, or closed). Data organization is improved by options to filter based on date range, agent name, department, and chat type.
Social Toolbar
The social toolbar is built into the chat widget to give website visitors immediate access to social media channels without leaving the current page. This capability increases social media traffic by allowing the addition of like, tweet, and follow buttons for platforms such as Twitter and Facebook. The feature is professionally designed to engage customers on their favored social platforms.
Pros And Cons of ClickDesk
Pros
Supports management of email inquiries through ticketing
Offers proactive chat based on visitor behavior
Provides performance data on agent work and chat history
Cons
Reporting features require manual data interpretation
Chatbot capabilities can be expanded
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Frequently Asked Questions
What types of pricing plans does ClickDesk offer?
The vendor offers four plans: Free ($0/10 users), Lite ($14.99/user/month), Pro ($24.99/user/month), and Enterprise ($39.99/user/month). Request a customized ClickDesk price plan for your business today!
What level of support does ClickDesk offer?
The platform provides support through email, chat, and phone.
Does ClickDesk offer an API?
Yes, ClickDesk provides an API.
What other apps does ClickDesk integrate with?
The platform integrates various software and services including WordPress, MailChimp, Zapier, Shopify, and Salesforce.
Who are the typical users of ClickDesk?
ClickDesk software is designed for businesses in industries and sectors like e-commerce, IT services, and marketing.
What language does ClickDesk support?
The platform currently supports multiple languages including English, French, Estonian, Urdu and Russian.
Does ClickDesk have a mobile app?
Yes, the vendor offers a mobile app.