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Overview
Cloud Telephony Software offers unified voice services over IP for call centers, improving customer interactions and increasing operational efficiency. It supports virtual numbers for effective call handling. While it may need initial training for better adoption, its flexible routing and agent tools make it a reliable choice for communication management.
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Starting Price
Custom
Cloud Telephony Software Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is Cloud Telephony Software?
Cloud Telephony Software is a cloud-based platform that delivers voice communication without physical hardware. It provides virtual numbers for local presence, multi-level IVR for automated responses, and intelligent call routing to efficiently direct inquiries. These elements help businesses reduce infrastructure costs, respond more quickly to clients, and maintain consistent service across teams. By addressing issues such as delayed responses and high setup costs, it improves customer satisfaction and resource allocation.
Cloud Telephony Software Pricing
Cloud Telephony Software pricing is customized based on business size and selected features, with a 15-day free trial. These are as follows:
- Starter: ₹8,125/month
- Growth: ₹15,625/month
- Enterprise: ₹25,000/month
- Custom: custom pricing
Disclaimer: The pricing is subject to change.
Cloud Telephony Software Integrations
The software supports integration with multiple systems and platforms, such as:
- SendGrid
- Bing
- Plivo
- Twilio software
Who Is Cloud Telephony Software For?
Cloud Telephony Software is ideal for a wide range of fields, including:
- E-commerce
- Automotive
- Healthcare
- Hospitality
Is Cloud Telephony Software Right For You?
Looking for a telephony solution that handles calls without hardware hassles? Cloud Telephony Software manages inbound and outbound traffic smoothly, solving delays in routing and manual handling that slow down service. It ensures quick connections and data access for agents. The platform offers data security features to protect communications during transfers. Its setup scales with increasing call volume, supporting expansion without additional costs. Renowned clients include Reliance and Tata Play, making it a strong pick for dynamic teams. Still not sure if Cloud Telephony Software is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Cloud Telephony Software Features
Virtual Receptionist With IVR
This tool creates multi-level menus for incoming calls, using an audio library to guide callers through options. It directs queries to queues based on availability and manages messages outside business hours. This setup provides businesses with round-the-clock service without extra staff. It reduces wait times and routes issues accurately, enabling faster resolutions and allowing the team to focus on key tasks.
Call Routing Methods
The system uses either a linear or round-robin pattern to route calls to agents, taking priority levels or group rings into account. It manages loads by monitoring real-time status, preventing overloads, and quickly matching callers to the appropriate experts. Teams benefit from balanced workloads, maintaining consistent performance and faster handling across operations.
Dialers For Outbound
Cloud Telephony Software features a review mode that allows agents to check details before dialing, while progressive and predictive versions speed up calls to answer quickly. They adjust ratios to match agent capacity, skipping busy signals makes campaigns more effective. Sales teams close more deals with less idle time, boosting revenue through targeted outreach.
Dashboards And Reports
Custom views display live metrics for campaigns and agent stats, with trend filters. It exports data in various formats for deeper analysis and for clearly tracking progress against goals. Leaders promptly identify areas for adjustment, which sharpens strategies and boosts efficiency in daily management.
Pros And Cons of Cloud Telephony Software
Pros
Cuts costs by removing physical infrastructure requirements
Increases team productivity with mobile and remote access
Optimizes call handling with flexible virtual number management
Cons
Reporting options are somewhat limited
May lack consistent dedicated support
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Frequently Asked Questions
Who are the typical users of Cloud Telephony Software?
Cloud Telephony Software is commonly used in recruitment, delivery, rideshare, security, remote work, and outsourcing sectors.
Does Cloud Telephony Software offer an API?
The vendor has not shared information about its API.
What language does Cloud Telephony Software support?
Cloud Telephony Software primarily supports the English language.
Does Cloud Telephony Software have a mobile app?
No. Cloud Telephony Software does not have a standalone mobile app.
What other apps does Cloud Telephony Software integrate with?
Cloud Telephony Software integrates with Plivo, Vonage, Twilio, and many other software.
What types of pricing plans does Cloud Telephony Software offer?
Cloud Telephony Software offers flexible plans starting from ₹8,125/month. Get a personalized Cloud Telephony Software cost estimate for your business.
What level of support does Cloud Telephony Software offer?
Cloud Telephony Software provides support through phone and email.