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Overview
Cloud Telephony Software offers unified voice services over IP for call centers, improving customer interactions and increasing operational efficiency. It supports virtual numbers for effective call handling. While it may need initial training for better adoption, its flexible routing and agent tools make it a reliable choice for communication management.
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Starting Price
Custom
Cloud Telephony Software Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is Cloud Telephony Software?
Cloud Telephony Software is a cloud-based platform that delivers voice communication without physical hardware. It provides virtual numbers for local presence, multi-level IVR for automated responses, and intelligent call routing to efficiently direct inquiries. These elements help businesses reduce infrastructure costs, respond more quickly to clients, and maintain consistent service across teams. By addressing issues such as delayed responses and high setup costs, it improves customer satisfaction and resource allocation.
Cloud Telephony Software Pricing
Cloud Telephony Software pricing is customized based on business size and selected features, with a 15-day free trial. These are as follows:
- Starter: ₹8,125/month
- Growth: ₹15,625/month
- Enterprise: ₹25,000/month
- Custom: custom pricing
Disclaimer: The pricing is subject to change.
Cloud Telephony Software Integrations
The software supports integration with multiple systems and platforms, such as:
- SendGrid
- Bing
- Plivo
- Twilio software
Who Is Cloud Telephony Software For?
Cloud Telephony Software is ideal for a wide range of fields, including:
- E-commerce
- Automotive
- Healthcare
- Hospitality
Is Cloud Telephony Software Right For You?
Looking for a telephony solution that handles calls without hardware hassles? Cloud Telephony Software manages inbound and outbound traffic smoothly, solving delays in routing and manual handling that slow down service. It ensures quick connections and data access for agents. The platform offers data security features to protect communications during transfers. Its setup scales with increasing call volume, supporting expansion without additional costs. Renowned clients include Reliance and Tata Play, making it a strong pick for dynamic teams. Still not sure if Cloud Telephony Software is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Cloud Telephony Software Features
This tool creates multi-level menus for incoming calls, using an audio library to guide callers through options. It directs queries to queues based on availability and manages messages outside business hours. This setup provides businesses with round-the-clock service without extra staff. It reduces wait times and routes issues accurately, enabling faster resolutions and allowing the team to focus on key tasks.
The system uses either a linear or round-robin pattern to route calls to agents, taking priority levels or group rings into account. It manages loads by monitoring real-time status, preventing overloads, and quickly matching callers to the appropriate experts. Teams benefit from balanced workloads, maintaining consistent performance and faster handling across operations.
Cloud Telephony Software features a review mode that allows agents to check details before dialing, while progressive and predictive versions speed up calls to answer quickly. They adjust ratios to match agent capacity, skipping busy signals makes campaigns more effective. Sales teams close more deals with less idle time, boosting revenue through targeted outreach.
Custom views display live metrics for campaigns and agent stats, with trend filters. It exports data in various formats for deeper analysis and for clearly tracking progress against goals. Leaders promptly identify areas for adjustment, which sharpens strategies and boosts efficiency in daily management.
