Crisp Reviews

Pros

The free version has been genuinely helpful for early-stage product launches. We use it for chat on our website and it's been amazing.

Cons

Nothing really I can point to as a dislike. If anything, it would be nice if they added file support to the free version. Wishing them all the best.

Pros

Getting started with it was fairly simple and easy. We were able to implement it quickly and it was up and running without any major problems.

Cons

There was still a bit of a learning curve at first since it took some time to understand how everything worked and decide which features fit our specific use case.

Pros

Right from the start, the AI felt remarkably capable and responsive and it started delivering value immediately which honestly impressed me a lot.

Cons

Getting custom events configured took a bit of effort in the beginning but the support team responded quickly and walked me through everything thoroughly until it was all working properly.

Pros

What I really appreciate is the problem-solving attitude from the support team. I use the live chat often and their support team along with the other team members have been very helpful. Even when I'm offline, they still take care of the issue and follow up by email with an answer. Thanks a lot!

Cons

The AI responses can be a little confusing at times. It would be better if the AI knowledge base were trained with more complete information but I was still able to get the answer I needed from the team.

Pros

One of the best parts is the fast, efficient support team, always ready to help with any question that comes up. It's also very simple to use, both when setting it up and when training the team. The interface feels simple, the chat features are complete and the integration with other channels works really well in daily operations.

Cons

From time to time, we run into some challenges when trying to implement more complex and advanced automations but whenever that happens, the IT support team helps us out.

Pros

It fits our e-commerce setup really well especially across both Shopify and WooCommerce and the customer support has been fantastic.

Cons

Jump from the Essentials plan to the Plus plan is just too steep. I'd love to get more sub-inboxes but paying an extra $200 per month for that isn't worth it.

Pros

From day to day, it's generally easy to use and offers really good value for the money. For agents, handling and managing conversations is quite simple, the translation feature works reliably and setting up general campaigns is also pretty simple and well done.

Cons

Once the operation becomes more complex, it can be difficult to find workarounds that cover every need. The analytics still need improvement too since it's often hard to feel fully confident about the accuracy and the available filters can end up being too limited.

Pros

It has really improved my experience, what I really like is how quickly the IT support team responds. Getting answers fast makes a big difference when I have questions and their efficiency has made the whole process much more manageable. I also appreciate that the platform makes it easy to report bugs and suggest product improvements. That feature shows a real focus on the user experience and creates a collaborative space for continued product development. Being able to quickly raise issues and share feedback feels very customer-focused and adds a lot to the overall experience within the IT ecosystem.

Cons

The helpdesk articles section still has room for improvement especially around video content. Videos are technically allowed but the process for adding or using them is not very convenient. The overview page for helpdesk articles could also be organized better. Right now, it mainly supports categorization and does not offer filtering options. A layout more like a Google Sheets overview, with filter functions, would make it much easier to browse and find information. Adding that would significantly improve access to content and make the overall user experience better.

Pros

Every time I've needed help, the support team has been outstanding, quick to respond, friendly and genuinely ready to sort things out.

Cons

Overall the software has been excellent but the customization options do feel a bit limited and could definitely be expanded.

Pros

The UX design has been the biggest plus for us and the support team is always available when we need them. Pricing also feels fair and overall the platform has been very helpful for our team.

Cons

We've run into a few limitations though. There are some issues with our proxy since it doesn't appear for every user and there's no option to add a form to the "contact us" section in the helpdesk footer. The stats could be more detailed too especially with things like first response time and which users contact us most often. It also misses a product tour and a banner feature for announcing updates to users.

Pros

I really appreciated that one of the people we were in contact with took the time to fully understand what we wanted. They even created explanatory videos for us which helped a lot when it came to setting up what we were trying to put in place.

Cons

On the downside some users did not know how to respond and simply left messages unanswered. I think a big part of the issue was that the English-speaking team had trouble understanding the French-speaking team and vice versa.

Pros

What really stands out is how generous the free trial is, with support for 100 profiles and 2 seats included. Moving up to the next tier also feels pretty reasonable at $45 per month for up to 5,000 user profiles.

Cons

Pricing starts to climb quite a bit once you need more than 5,000 user profiles. At that point, it jumps to $95 per month for 50,000 profiles and then $295 for 200,000 profiles. After crossing the 5,000-profile mark, it makes sense to also compare it with options like FreshChat and Zendesk.

Pros

Setup was quick and easy. The price-performance ratio is really good, there are plenty of add-ons available, the interface feels modern and the AI features are genuinely interesting.

Cons

Only thing we are still missing is comment integration from Meta especially since some competing products already offer that functionality.

Pros

I really appreciate how flexible the customer support team is especially for long-term customers. The frontend UI is simple to use and the Trello integration is genuinely useful. Live translation is also a big plus and makes communication much more convenient.

Cons

A couple of limitations still stand out, there's no way to export a complete chat transcript and chats can't be filtered by specific dates which would be very helpful.

Pros

Right from the first use, the platform feels very simple to navigate even for someone completely new to it. Everything is well organized and the interface looks polished while also being fast and responsive. It's obvious a lot of care went into both the design and the functionality which makes the whole experience feel convenient and genuinely enjoyable from beginning to end.

Cons

At this point, I honestly wouldn't change a thing, everything looks excellent and works exactly as it should.