Crisp
Last Updated
Overview
Crisp helps teams handle day-to-day customer support operations using AI-assisted workflows and centralized communication. While it may not offer enterprise-level configuration options, it covers core support requirements reliably. Overall, it is a practical choice for small to mid-sized businesses that want a straightforward customer support platform without unnecessary complexity.
Crisp Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is Crisp?
Crisp is an AI-powered customer support platform designed for customer support, marketing, and sales teams. It provides an all-in-one solution with an omnichannel shared inbox, live chat, AI agents, automation workflows, a built-in support CRM, and a knowledge base. Crisp centralizes conversations from multiple channels, enables teams to build AI-driven workflows, and supports self-service through help articles. The platform also includes analytics to help teams monitor and optimize support performance.
Crisp Pricing
The Crisp cost is structured around the following plans:
- Free: $0 (lifetime)
- Mini: $45/workspace/month
- Essentials: $95/workspace/month
- Plus: $295/workspace/month
- Enterprise: Custom pricing
Disclaimer: The pricing is subject to change.
Crisp Integrations
The software supports integration with multiple systems and platforms, such as:
- HubSpot CRM software
- Mailchimp software
- Salesforce
- Zapier software
- Cloudflare
- Shopify software
- Slack software
Who Is Crisp For?
Crisp is ideal for organizations across a wide range of industries and sectors, including:
- Customer support
- Marketing
- Sales
- E-commerce
- Hospitality
- Technology
Is Crisp Right For You?
If you’re a customer support, marketing, or sales team seeking to centralize communication and automate workflows, Crisp offers an AI-powered platform trusted by over 10,000 companies, including Air France, Scribe, and Publer.
Crisp strictly implements GDPR regulations to protect user data and provide control over data collection. It may suit teams aiming to enhance customer engagement through efficient, AI-supported messaging. Consider Crisp if these align with your organizational needs.
Still doubtful if Crisp software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Crisp Features
Livechat
This feature enables real-time conversations with website visitors through a customizable chat widget. Teams can provide instant support and guide users during their visit, improving engagement and conversion. It works across platforms, including web, iOS, Android, and React apps, ensuring accessibility for diverse audiences.
Chatbot
The software automates interactions with visitors by deploying AI-driven chatbots that handle common inquiries and lead qualifications. This reduces the manual workload on support teams and speeds up response times. The chatbot can be tailored to fit specific workflows and customer needs.
AI
This feature lets users build and train AI agents to assist teams by managing repetitive tasks and providing smart replies. These agents can be customized using public and private resources, improving efficiency in handling complex conversations. This automation helps teams focus on higher-value customer interactions.
Shared Inbox
The platform centralizes all incoming messages from multiple channels into a single collaborative inbox. Teams can easily manage, access, and respond to inquiries efficiently without switching platforms. This feature enhances teamwork and maintains consistent communication across channels.
Status Page
This feature keeps users informed with a transparent status page that displays real-time system updates. This ensures customers and teams are aware of any service interruptions or performance issues, fostering trust and reducing uncertainty during downtimes.
Pros And Cons of Crisp
Pros
All‑in‑one inbox with multi‑channel support
Easy to set up and use, even for small teams
Built-in chatbot and automation tools help reduce manual workload
Cons
Some users report limited flexibility for advanced analytics and reporting
Email inbox rendering can be basic
Crisp Reviews
Total 15 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars33%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, N/A employees
Less than a year
“Helpful free chat”
Pros
The free version has been genuinely helpful for early-stage product launches. We use it for chat on our website and it's been amazing.
Cons
Nothing really I can point to as a dislike. If anything, it would be nice if they added file support to the free version. Wishing them all the best.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Internet, N/A employees
Less than 6 months
“Quick setup”
Pros
Getting started with it was fairly simple and easy. We were able to implement it quickly and it was up and running without any major problems.
Cons
There was still a bit of a learning curve at first since it took some time to understand how everything worked and decide which features fit our specific use case.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Furniture, N/A employees
Less than a year
“Responsive AI value”
Pros
Right from the start, the AI felt remarkably capable and responsive and it started delivering value immediately which honestly impressed me a lot.
Cons
Getting custom events configured took a bit of effort in the beginning but the support team responded quickly and walked me through everything thoroughly until it was all working properly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Frequently Asked Questions
Does Crisp offer an API?
Yes, Crisp offers an API.
Does Crisp have a mobile app?
Yes, Crisp offers a dedicated mobile app for both Android and iOS devices.
What other apps does Crisp integrate with?
Crisp integrates with multiple systems and platforms, including Salesforce, HubSpot, Slack, Shopify, and Mailchimp software.
What types of pricing plans does Crisp offer?
Crisp price plans include a Free option, Mini at $45/workspace/month, Essentials at $95/workspace/month, Plus at $295/workspace/month, and an Enterprise plan with custom pricing. Get a detailed Crisp cost breakdown tailored to your specific requirements.
Who are the typical users of Crisp?
Crisp features are used by various industries, including marketing, e-commerce, and sales.
What level of support does Crisp offer?
Crisp offers support through an online contact form and a ticketing system.
What language does Crisp support?
Crisp primarily supports the English language.