Customer Thermometer Reviews

“Keeps customer relationships organized”

Pros

It helps keep customer relationships organized and well managed, while also supporting ongoing engagement that encourages long-term connections.

Cons

It also takes an impressive approach to providing dynamic customer support. I have not faced any issues.

“Valuable survey insights”

Pros

This tool creates focused surveys that add real value to market research. It also has an effective way of keeping communication clear and simple.

Cons

There are no drawbacks that I can mention here.

“Sharing customer insights brilliantly”

Pros

It passes along all the feedback and insights from customers to the other people across the company. It creates a dynamic setup that boosts customer happiness without any issues.

Cons

We haven't come across any problems.

“Quick setup”

Pros

Getting this up and running was really simple and it didn't take much effort to start collecting really useful data.

Cons

The reporting works and gets the job done but it could use a bit more polish especially when it comes to field naming and assigning results to the right technician. It covers our needs most of the time though there's still some room for refinement.

“Impressive insights”

Pros

Getting feedback from our customers through it has been really valuable and the way it presents everything makes the insights easy to understand and use internally.

Cons

Something that surprised us was needing to go through Rocketseed for the implementation. It wasn't necessarily a problem but that detail should have been communicated more clearly during the sales process.

“Helps boost response rates”

Pros

Collecting feedback is incredibly quick which really helps boost response rates. The reporting options make it much easier to analyze the data properly and the customization is a huge plus, you can adjust everything from the icons to the full landing page so each thermometer matches your company's branding. The user guide is very helpful and gives you plenty of independence when building surveys and whenever support is needed, the team responds really fast. The Zendesk integration is excellent and the drivers feature is a smart way to get a bit more context from respondents without forcing them to write full comments. It's also low cost which made internal approval much easier and the option to switch to the "at the beach" plan for just USD 9 to keep using stored credits is a nice benefit.

Cons

Multiple questions don't work especially well, it's much better suited to a single question. There is a workaround for adding multiple questions but the end result doesn't look very polished. It also can't automatically capture responder information when used through Outlook so people have to be asked to enter their details manually. On top of that, the NPS blast email has limited customization and I'd really like the option to edit the HTML or make it more consistent with the landing page settings.

“Collects feedback for us”

Pros

It focuses on a single job and handles it really well. It collects feedback on how email recipients feel about your services and the instant email alerts are especially valuable when staff performance is not meeting expectations.

Cons

Set up can be a bit confusing at first especially if you have never used this type of software before.

“Top-tier support”

Pros

Gives you a lot of flexibility when setting up thumbs up/down feedback across email, websites and other online portals. It doesn't demand heavy coding knowledge but it's not completely push-button either and that's part of what makes it so customizable. Out of several tools I tested, this was the simplest to use and tailor to my needs. Their customer support is solid as well and the pricing adjusts based on how much traffic or activity you have.

Cons

As with most review platforms, getting everything set up does take some skill. It may be challenging for anyone who isn't at least somewhat comfortable with intermediate-level tech tasks. That said, you don't need to be an advanced user or a strong coder to make it work.

“Vibrant dashboard and fast feedback”

Pros

From a department standpoint, this software has made a huge difference in helping us understand how well we're delivering the right content to our students. Compared to before, student response rates have gone up a lot because answering takes less than a minute and doesn't waste their time. Another thing that works really well is the option to use different icons especially emojis which makes students more willing to click and share their honest feedback. On top of that, the dashboard is excellent, with colorful and visually appealing graphs that make it very clear to see where we stand at a glance.

Cons

I honestly can't point to any major downside with it. It delivers exactly what I need and I haven't come across anything serious enough to be frustrating with this product.

“Fair pricing”

Pros

Compared with other survey tools we've tried, this one gets more responses because people don't have to spend time clicking through a bunch of steps. It's basically just a quick button press and the response is recorded. I also appreciate that you're charged based on the responses you receive and the pricing feels very reasonable.

Cons

What caught me off guard was changing plans in the middle of the month. The site does mention that billing happens as soon as you switch but I overlooked that and ended up getting charged twice. I'm also still unclear on whether any unused amounts roll over into the next month.