Customer Thermometer
Last Updated
Overview
Customer Thermometer helps teams collect feedback through surveys embedded directly into everyday communications. While the survey format may not suit complex research needs, it provides real-time alerts to help teams monitor satisfaction. Overall, it is a straightforward option for gathering timely insights without adding extra steps for customers.
Customer Thermometer Specifications
- Analytics And Reporting
- Customer Feedback Surveys
- CRM Integration
- Email Management
Customer Thermometer Features
Email Surveys
Customer Thermometer provides one-click email surveys that embed directly into a company’s communications without extra links or messages. The platform is designed to integrate smoothly into the user journey, helping teams create surveys in seconds while maximizing response rates and capturing timely feedback from customers.
Reports
The software comes with ready-to-use reports, eliminating the need for manual setup. Users can access insights immediately, monitor trends, and share findings across teams. This helps organizations make informed decisions quickly without investing time in building dashboards
Satisfaction And Dissatisfaction Drivers
Customer Thermometer helps identify what drives positive and negative feedback in real time. This feature maps product, service, and other factors against emotional responses, allowing teams to understand patterns behind customer and employee sentiment. Overall, it enables more targeted improvements and informed business decisions.
Feedback Follow-Up Loops
The platform supports an auditable Closed Loop process to act on survey responses promptly. It triggers follow-up actions for agents based on specific feedback. This helps organizations address issues, engage dissatisfied customers, and improve CSAT and NPS metrics through timely and measurable interventions.
Pros And Cons of Customer Thermometer
Pros
High response rates across customer touchpoints
Real-time insight into satisfaction drivers
Supports both customer and employee feedback
Cons
Limited survey customization options available
No built-in long-form survey support
Customer Thermometer Reviews
Total 10 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars90%
4
Stars10%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Leisure, Travel & Tourism, 1-10 employees
Less than a year
“Valuable survey insights”
Pros
This tool creates focused surveys that add real value to market research. It also has an effective way of keeping communication clear and simple.
Cons
There are no drawbacks that I can mention here.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
Less than a year
“Keeps customer relationships organized”
Pros
It helps keep customer relationships organized and well managed, while also supporting ongoing engagement that encourages long-term connections.
Cons
It also takes an impressive approach to providing dynamic customer support. I have not faced any issues.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Security and Investigations, 11-50 employees
Less than a year
“Sharing customer insights brilliantly”
Pros
It passes along all the feedback and insights from customers to the other people across the company. It creates a dynamic setup that boosts customer happiness without any issues.
Cons
We haven't come across any problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
What language does Customer Thermometer support?
Customer Thermometer supports multiple languages, including English.
Does Customer Thermometer have a mobile app?
No, Customer Thermometer does not offer a dedicated mobile application.
What types of pricing plans does Customer Thermometer offer?
The vendor offers four pricing plans: Runner ($29/month for 50 responses/month), Jumper - ($49/month for 200 responses/month), Flyer ($99/month for 500 responses/month), and Mach ($159/month for 1000 responses/month). Request a personalized Customer Thermometer price plan for your organization today!
What level of support does Customer Thermometer offer?
Customer Thermometer offers support through live chat, a ticketing system, and a user guide.
Who are the typical users of Customer Thermometer software?
Customer Thermometer features are used by businesses across a wide range of industries and sectors, including education, medical and social care, retail, and e-commerce.
Does Customer Thermometer offer an API?
Yes, Customer Thermometer offers an API.
What other apps does Customer Thermometer integrate with?
Customer Thermometer integrates with apps, such as Zendesk, Microsoft Outlook, Accelo, and ServiceNow.