Last Updated
Overview
Customerly is an extensive customer service platform that delivers AI chat and unified help-desk workflows that automate routine support and centralize customer data. While the platform’s customer support team may require some improvement, it provides in-app surveys, smart workflows and knowledge base automation to speed resolution and gather feedback.
Be the first one to leave a review!
No review found
Starting Price
Custom
Customerly Specifications
Live Chat
Omnichannel Support
Analytics And Reporting
Customer Feedback Surveys
What Is Customerly?
Customerly is a cloud-based customer service platform that provides AI-driven live chat and help-desk tools that automate common queries, escalate complex issues to humans with context, and consolidate customer interactions. It powers in-app surveys and ‘NPS’ collection to capture real-time feedback and feed knowledge-base updates. The platform also enables marketing automation and smart workflows that trigger messages and campaigns based on segmentation and customer activity to drive engagement and retention.
Customerly Pricing
Customerly pricing varies according to the following plans:
- Core Plan: $19/seat/month
- Growth Plan: $69/seat/month
- Ultimate Plan: $99/seat/month
Disclaimer: The pricing is subject to change.
Customerly Integrations
Who Is Customerly For?
Customerly is suitable for the following professionals:
- Website owners
- Digital publishers
Is Customerly Right For You?
Customerly software is suitable for businesses aiming to automate customer support while keeping conversations personalized and measurable. It automates repetitive responses via ‘Aura AI’, reduces agent workload, and routes difficult issues to human teams with full context. The platform also captures ‘NPS’ and in-app survey data for continuous improvement and uses smart workflows to deliver targeted messages.
Still not sure if Customerly is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Customerly Features
Customerly uses ‘Aura AI’ to provide instant answers from the knowledge base and canned responses, handling a large portion of routine queries autonomously. It escalates conversations with human agents with full context when the AI identifies complexity or ambiguity.
The software merges incoming conversations and help-center requests into a single inbox that links messages with customer records to provide an all-in-one customer view. It connects inbox and help center activity to speed resolution and reduce duplicate handling across channels.
The system collects in-app feedback and NPS to capture immediate user sentiment and product insights. It stores survey results in the unified CRM view, so responses drive knowledge-based updates and workflow triggers.
