Customerly
Last Updated
Overview
Customerly is an extensive customer service platform that delivers AI chat and unified help-desk workflows that automate routine support and centralize customer data. While the platform’s customer support team may require some improvement, it provides in-app surveys, smart workflows and knowledge base automation to speed resolution and gather feedback.
Customerly Specifications
- Live Chat
- Omnichannel Support
- Analytics And Reporting
- Customer Feedback Surveys
Customerly Features
AI Live Chat
Customerly uses ‘Aura AI’ to provide instant answers from the knowledge base and canned responses, handling a large portion of routine queries autonomously. It escalates conversations with human agents with full context when the AI identifies complexity or ambiguity.
Unified Help Desk
The software merges incoming conversations and help-center requests into a single inbox that links messages with customer records to provide an all-in-one customer view. It connects inbox and help center activity to speed resolution and reduce duplicate handling across channels.
In-App Surveys
The system collects in-app feedback and NPS to capture immediate user sentiment and product insights. It stores survey results in the unified CRM view, so responses drive knowledge-based updates and workflow triggers.
Pros And Cons of Customerly
Pros
Handles many routine requests
Provides smart workflows and marketing automation
Delivers multichannel support
Offers continuous learning AI
Cons
Its notifications capability may require some improvement
The platform's date format may require some effort for some users
Customerly Reviews
Total 15 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars33%
3
Stars7%
2
Stars0%
1
Stars0%
Share your experience
Retail, N/A employees
Less than 6 months
“clean layout”
Pros
One thing I really appreciate is the customer support. There's also a free version available and the layout feels clean and simple to navigate.
Cons
On the downside, it tends to lag quite often and is missing a lot of features. Even the free version leaves out many things that other companies already include.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
7
Entertainment, N/A employees
Less than 6 months
“Live chat works beautifully”
Pros
The live chat performs really well and the interface is simple to get comfortable with.
Cons
There's nothing significant to point out since I haven't run into any real issues while using it.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Human Resources, N/A employees
Less than a year
“Functional tool”
Pros
It's a very functional, stable tool that's simple to put into practice.
Cons
Having access to more tutorials would help users take full advantage of the tool and all its features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Does Customerly offer an API?
Yes, Customerly does offer an API.
What language does Customerly support?
Customerly software supports English language only.
Does Customerly have a mobile app?
Yes, Customerly does offer a mobile app for Android and iOS.
What types of pricing plans does Customerly offer?
The vendor offers customized pricing plans according to different business needs. It offers a Core Plan at $19/seat/month, a Growth Plan at $69/seat/month, and an Ultimate Plan at $99/seat/month. Get a customized Customerly cost breakdown for your business today.
What other apps does Customerly integrate with?
Customerly software integrates with Webhooks.
What level of support does Customerly offer?
Customerly offers support through a knowledge base.
Who are the typical users of Customerly?
The typical users of Customerly include professionals like website owners and digital publishers.