Customerly Reviews

Pros

One thing I really appreciate is the customer support. There's also a free version available and the layout feels clean and simple to navigate.

Cons

On the downside, it tends to lag quite often and is missing a lot of features. Even the free version leaves out many things that other companies already include.

Pros

The live chat performs really well and the interface is simple to get comfortable with.

Cons

There's nothing significant to point out since I haven't run into any real issues while using it.

Pros

It's a very functional, stable tool that's simple to put into practice.

Cons

Having access to more tutorials would help users take full advantage of the tool and all its features.

Pros

Right from the start, it has been very user-friendly and our customers have been happy with it as well.

Cons

We only run into errors on very rare occasions while using it.

Pros

It comes with plenty of useful features and doesn't take much effort to get up and running.

Cons

It's a great tool overall and I really don't have any complaints.

Pros

Having live chat and email marketing automation in one place has been one of the biggest advantages for us. The interface is very user-friendly and it has noticeably improved how we interact with users in real time. It also makes handling support tickets and customer questions much more efficient and manageable.

Cons

Where we've run into issues is mostly with the overall user experience and the setup for more advanced marketing campaigns. Once we try to build more detailed flows, things start to feel a little complicated and less simple than expected. It can seem like there are a few too many steps to get everything configured properly. That said, none of it is impossible, it just takes extra time, patience and effort to make it work the way you want.

Pros

The interface is really lovely and the functionality is incredibly powerful.

Cons

It's a little pricey for a non-profit but it still offers very good value for the money.

Pros

For me it is easy to use tool and it started working right away without any hassle.

Cons

AI feature comes with an additional cost so we're still undecided about whether we want to use it.

Pros

Getting started with it was easy and using it felt natural right away. From the first day, I was able to switch over and handle our customer support without any issues.

Cons

Since I'm not using every feature, my view is somewhat limited but up to now I honestly haven't run into anything to complain about with the tool.

Pros

Very easy to use, with advanced customer relationship management tools and plenty of features that really improve our support workflow.

Cons

There honestly aren't many downsides since the software itself is excellent. The one thing I'd like to see is the option to add more users to the Essentials plan instead of having it limited to just three.

Pros

Running our SaaS business with this software has been a really good experience. It has exactly the features we need especially for client support and for keeping customers informed about new updates and product releases. We absolutely love the software.

Cons

Only small thing we'd still like is a Zapier integration that sends messages to our Slack channel whenever a client contacts us. That said, it's a very minor issue and they already offer other useful Zapier integrations.

Pros

Workflow builder is highly customizable which lets me create advanced drip campaigns, monitor performance closely and make sure every customer gets a helpful and pleasant onboarding experience. Considering how much complexity the platform can handle, it still feels quite simple to use.

Cons

I really have no major complaints. There are just a few features that were available in our previous software that I still miss here.

Pros

The interface is clean and fairly simple. Once you understand how it works, using the platform overall is not too complicated.

Cons

There are several gaps when it comes to creating and sending emails. The editor is awkward to work with and saving drafts is not very simple. Surveys are quite limited and do not allow multiple option selection. To download lists, you have to wait for an email with the CSV file.

Pros

It's convenient and fast to use. The overall experience is really impressive and it makes it much easier and less tiring to stay consistently available for customers. The interface is very thoughtfully designed, with several nice touches among the features.

Cons

Unfortunately, notifications do not always come through and the updates have made the situation a bit worse.

Pros

Right from the start, it handles the core job exactly as expected. The live chat works really well, there's plenty of room for customization and getting it set up and used is very easy for users. Beyond that, it includes a lot of genuinely useful features that competing tools usually charge a huge premium for. If you're running an early-stage startup, it's hard to beat the value here especially when you're getting access to the kind of premium features larger platforms use to connect with leads and customers.

Cons

A few smaller features still seem to be missing, like the ability to add buttons to outbound chats and having better starter templates. That said, those gaps are pretty minor compared with the overall value the product delivers.