CV Helpdesk: Pricing, Free Demo & Features

Name: CV Helpdesk
Price: 1000 USD

Last Updated Oct 7, 2026

Overview

CV Helpdesk helps support teams manage, track, and resolve service requests through Microsoft 365. Built for organizations using SharePoint, it combines ticket management and support processes into a single place. Its Microsoft 365 dependency may limit flexibility for some teams, but it integrates well with existing Microsoft environments.

Be the first one to leave a review!

No review found

Starting Price

$1000

per year

CV Helpdesk Specifications

Analytics And Reporting
Self-Service Portal
Queue Management
Email Management
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Customer Feedback Surveys

View All Specifications

What Is CV Helpdesk?

CV Helpdesk is a SharePoint-based ticketing solution built with SPFx to manage internal support requests within Microsoft 365. Employees can submit tickets through a SharePoint portal or by emailing a dedicated or shared inbox, and support teams can route requests by department, set priorities, and track each ticket from submission to resolution. The system supports ticket conversations, attachments, internal notes, and role-based access for employees, agents, team leads, and administrators.

Built-in dashboards that give visibility into open tickets, resolution times, agent workloads, and support trends, and ticket data can be exported to Excel for analysis, compliance reporting, or stakeholder reviews. Organizations can configure ticket categories, notification rules, branding, and other settings without custom development. Because CV Helpdesk runs inside the organization's own Microsoft 365 environment, support operations stay in the same workspace teams already use every day.

What Is CV Helpdesk Best For?

CV Helpdesk stands out for department-wise agent assignment, which lets support teams route each ticket to the right department and assign it to the right agent. Teams can categorize requests by department and define approval steps that match their internal processes. Every ticket follows a clear path from assignment to approval to resolution, with named people accountable at each stage. This is especially useful for organizations that manage support across many departments and teams.

How Much Does CV Helpdesk Cost?

CV Helpdesk uses tenant-wise pricing, starting at $1,000/year per Microsoft 365 tenant. The license covers the entire tenant rather than individual users or agents, so organizations can onboard employees, agents, team leads, and administrators across departments without per-seat costs. This keeps pricing predictable as support operations grow. A free version is available for up to 30 ticket entries, after which a paid subscription is required.

The following services are available to help organizations deploy and run CV Helpdesk:

Implementation: Initial Microsoft 365 and SharePoint setup, environment configuration, and deployment.
SharePoint App Deployment: Installing the SPFx app in the Microsoft 365 tenant and adding it to the target SharePoint site.
Initial Configuration: Configuring the web part, departments, ticket fields, views, permissions, email templates, and application settings.
API Permission Setup: Admin configuration and approval of the required Microsoft Graph user permissions.
Power Automate Setup: Installing CV Helpdesk Automate and configuring SharePoint and Outlook connections, environment variables, and notification flows. This applies when automated notifications are enabled.
Testing and Deployment: Testing ticket workflows, notifications, and permissions, then publishing the configured SharePoint page.
Premium Support: Enhanced technical support, troubleshooting, maintenance, and configuration help.

Request a personalized CV Helpdesk price plan tailored to your specific requirements.

Disclaimer: The pricing is subject to change.

CV Helpdesk Integrations

CV Helpdesk supports integration with Microsoft applications and services, including:

Microsoft Power Automate
Microsoft Outlook
Microsoft Teams
SharePoint

How Does CV Helpdesk Work?

Follow the steps outlined below to get started with the software:

Log in to your Microsoft 365 environment and open the SharePoint site that hosts the CV Helpdesk page
Configure the 'CV Helpdesk' web part by setting up ticket fields, departments, email templates, and other application settings.
Configure a shared mailbox to receive support requests by email
Enable automated notifications through 'Power Automate' to send alerts and updates on ticket activity
Create a ticket by selecting 'New Ticket' in the 'Tickets' section and entering the required details
Assign tickets to the relevant department agents based on the nature of the request
Manage tickets by viewing details, adding comments or internal notes, updating status, and transferring or merging tickets as needed.
Find specific tickets in the 'Tickets' section using search and filters
Monitor overall activity from the 'Dashboard', which shows ticket history, summaries, and recent activity

You can also schedule a free CV Helpdesk demo to see how it fits into your workflow.

Who Is CV Helpdesk For?

CV Helpdesk is designed for organizations that need to manage internal support requests across multiple teams, particularly:

Corporate IT
Automotive
Manufacturing
Government and public sector
Finance

CV Helpdesk Use Cases

Based on our analysis of user feedback and CV Helpdesk features, we have identified the following key scenarios where it is a good fit:

Support Teams Struggling To Prioritize And Route Urgent Tickets

When ticket volumes are high, support teams can struggle to spot urgent requests and get them to the right team quickly. CV Helpdesk lets teams classify tickets as Low, Medium, High, or Critical and automatically route them to the appropriate department. Urgent requests reach the right people faster, without manual triage.

Customer Service Agents Losing Internal Context During Ticket Handoffs

When several agents work on the same request, important context can be lost, and internal discussions need to remain separate from communication with the requester. CV Helpdesk lets agents add internal notes visible only to the support team, while agents and requesters communicate through the ticket's conversation thread. Internal collaboration and requester communication stay separate but live in the same ticket.

HR And Admin Teams Handling Employee Requests Without A Structured Process

HR and admin teams often receive employee requests without a consistent way to record and track them. CV Helpdesk provides a structured intake system in SharePoint where every employee request is logged as a ticket. Teams can categorize, assign, and track each request through to resolution, so policy questions, document requests, and other queries all follow the same process.

Support Managers Lacking Visibility Into Ticket Performance

Support managers need to review ticket volumes, resolution times, agent workloads, and trends to understand team performance. CV Helpdesk's dashboard displays key ticket and workload metrics, and date-range reporting lets managers review activity for specific periods. Managers get a clear view of performance without having to compile data by hand.

Is CV Helpdesk Right For You?

If your organization already uses Microsoft 365 and SharePoint for internal operations, CV Helpdesk can be a strong fit for handling IT, HR, administrative, and other employee support requests. Employees can submit tickets through a portal or a shared email, while support teams assign requests by department, set priorities as Low, Medium, High, or Critical, and track tickets through to resolution. With tenant-wise pricing, you can bring every department onto a single helpdesk under one license, without adding a separate platform outside your Microsoft environment.

CV Helpdesk also suits organizations with strict data and access requirements. It provides role-based access control with distinct permissions for employees, support agents, team leads, and administrators. All data stays within your Microsoft 365 tenant and is protected by Microsoft's security controls, with nothing stored on external servers.

Still not sure if CV Helpdesk is right for you? Contact us at (661) 384-7070, and we will help you make the right choice.

CV Helpdesk Features

Dashboard And Reporting

The feature provides a dashboard that gives teams visibility into their support activity. It displays open tickets, resolution times, agent workloads, and support trends. Administrators can use date-range reporting to review ticket activity over specific periods. This allows teams to monitor ticket volumes, workloads, and support performance from the dashboard.

See How It Works

Custom Branding

CV Helpdesk allows organizations to add their own branding to the helpdesk. Administrators can customize branding and header settings from the system settings. They can also configure ticket fields and other interface elements based on their requirements. This lets organizations adjust the helpdesk’s appearance and setup for internal use.

See How It Works

Priority Management

The platform lets teams assign priority levels to support tickets based on their urgency. The system provides four priority options: Low, Medium, High, and Critical. Support teams can use these levels to distinguish urgent requests from lower-priority tickets. This gives teams a clear way to classify tickets according to their priority.

See How It Works

Notifications

CV Helpdesk supports email and in-app notifications through a separate Microsoft Power Automate solution. Notifications can be configured to send updates related to helpdesk activity through the available automation setup. The notification functionality requires connections to SharePoint and Outlook through Microsoft 365. This allows teams to receive ticket updates through their configured notification channels.

See How It Works

Internal Notes

The platform allows support agents to add internal notes to tickets for communication within the support team. These notes are visible only to authorized support users and are not shown to the requester. Agents can use them to record information or discuss a ticket without adding it to the customer-facing conversation. This keeps internal discussions separate from messages exchanged with the requester.

See How It Works

Pros And Cons of CV Helpdesk

A quick look at CV Helpdesk's strengths and weaknesses to
help you decide if it's the right fit

Pros

Ticket tracking improves visibility into request progress and resolution status
Excel exports make ticket data easier to analyze and report
Internal notes enable teams to preserve important context without exposing it to requesters
Department-based assignment gets requests to the right teams faster
Dashboard reporting gives managers clearer insight into support workloads

Cons

SharePoint Online requirements limit use outside Microsoft 365 environments
Tenant-level deployment requires administrator access for initial setup
Power Automate dependency adds setup requirements for notifications

CV Helpdesk Reviews

Insights from real users on CV Helpdesk’s features,
performance, and overall experience.

No reviews yet!

Be the first to review this product

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of CV Helpdesk software?

The typical users of CV Helpdesk are teams in corporate IT, automotive, manufacturing, government and public sector, and finance.

What types of pricing plans does CV Helpdesk offer?

CV Helpdesk pricing starts at $1,000/year, with a free version that allows up to 10 ticket entries before requiring a paid subscription. Request a detailed CV Helpdesk cost breakdown for your organization today.

Does CV Helpdesk have a mobile app?

No, CV Helpdesk does not offer a mobile application.

What level of support does CV Helpdesk offer?

CV Helpdesk provides support through email, web, and FAQs.

Does CV Helpdesk offer an API?

No, CV Helpdesk does not offer an API.

What language does CV Helpdesk support?

It primarily supports the English language.

What other apps does CV Helpdesk integrate with?

The software supports integration with Microsoft applications and services, including Microsoft Power Automate and Microsoft Outlook.