CX Genie Reviews

“Quick setup and responsive support”

Pros

Getting started with it was very simple. I just uploaded my business documents and it worked as expected without much effort.

Cons

There's not much to complain about. I ran into a few minor bugs and there was also a small issue with the white-label feature but the team resolved things quickly.

“Workflow is promising but chatbot lag hurts”

Pros

workflow tool works really well. It's excellent overall though it would be even better if an action message could support more than five actions.

Cons

Chatbot replies take too long when responding to messages especially since we have a large amount of product information loaded into it. It would be much more useful if the chatbot could point customers to related information within a workflow. Since the platform already has a recap feature, integrating it with auto-tagging would make customer categorization a lot easier. I'd also like to know whether there are any recommended third-party Facebook broadcast services that can be incorporated into CX Genie. At the moment, the slower chatbot response times and the lack of these added connections limit how effective it can be.