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Overview
CX Genie provides AI-driven customer support to manage chats, tickets, and support workflows. Although some users mention an occasional need for fine-tuning when training the bot, its intuitive interface, multi-channel support, and seamless AI-to-human handover make customer service easier and more efficient. All in all, it delivers solid support automation.
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Starting Price
Custom
CX Genie Specifications
Live Chat
Omnichannel Support
Analytics And Reporting
Customer Feedback Surveys
What Is CX Genie?
CX Genie is a cloud-based customer service platform for businesses needing automated, scalable support. It offers Artificial Intelligence (AI) chatbots that handle queries in real time, along with a built-in helpdesk and ticket management system to organize requests efficiently. Teams can create customizable conversation flows to respond accurately based on Frequently Asked Questions (FAQs) or knowledge base content. This helps reduce repetitive inquiries and manage support volume consistently.
CX Genie Pricing
The software offers the following plans:
- Free: $0 forever (supports 200 conversations/month)
- Starter: $39.99/month (supports 5,000 conversations/month)
- Team: $89.99/month (supports 15,000 conversations/month)
- Business: $249.99/month (supports 60,000 conversations/month)
Disclaimer: The pricing is subject to change.
CX Genie Integrations
The platform integrates with several third-party applications and systems, such as:
- WordPress
- Shopify software
- Magento
- Instagram software
- Slack software
- Discord
- Telegram
Who Is CX Genie For?
CX Genie is well-suited for a wide range of industries and sectors, which may include:
- Software development
- Consulting
- Financial services
- Hospitality
- Retail
Is CX Genie Right For You?
If your support team struggles with high ticket volume, repetitive customer questions, or 24/7 availability demands, CX Genie may help by automating routine chats while still allowing human handover for complex cases. Its AI-powered auto-replies, ticket management, and workflow automation help reduce manual effort and ensure timely responses. This is particularly useful for customer support teams, e-commerce businesses, and agencies requiring scalable solutions. The platform also includes industry-standard security measures to help protect customer data.
Still doubtful if CX Genie software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
CX Genie Features
CX Genie features AI chatbots that use Natural Language Processing (NLP) to understand customer intent. They handle complex queries, access knowledge bases, and support multiple languages, helping maintain timely and accurate responses.
The platform provides a structured help desk system with role-based agent access, task management, and comprehensive ticket tracking. It ensures support operations remain organized, enabling timely and efficient customer service.
The software provides a robust ticket management system that automates routing, prioritizes inquiries, and tracks Service Level Agreements (SLAs). The software consolidates multi-channel requests, enabling organized workflows and the timely resolution of customer issues.
