CX+
Last Updated
Overview
CX+ is an all-in-one email management system designed to guarantee high-quality customer correspondence. While the user interface can be improved further, its status and team assignment features eliminate missed replies and prevent agents from duplicating efforts. The platform provides a unique synonym feature to aid consistent replies.
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Starting Price
Custom
CX+ Specifications
- Canned Responses
- Analytics And Reporting
- Customer Feedback Surveys
- Escalation Management
CX+ Features
Duplicate Reply Prevention
The system prevents multiple operators from responding to the same inquiry by displaying a clear notification that indicates who is currently handling the ticket. This feature eliminates redundant work and prevents customer frustration caused by receiving double replies.
Inquiry Timeline View
All correspondence with a customer, including initial inquiries, subsequent replies, internal escalation history, and even satisfaction survey results, are displayed in a single, chronological timeline view. This significantly accelerates the time required for operators to review past interactions.
Quality Management Via Surveys
CX+ automatically ties real-time satisfaction survey results back to the specific email exchange that generated the feedback. This allows managers to deep-dive into the concrete communication thread to identify quality issues and create targeted training or improvement actions.
Pros And Cons of CX+
Pros
Eliminates correspondence errors via status management
Timeline view centralizes all history, including survey feedback and internal escalation
Provides notifications to Slack/Chatwork when ticket volume suddenly increases
Cons
User interface can be improved further for clarity
Initial training may be needed by new users
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Frequently Asked Questions
What other apps does CX+ integrate with?
It integrates with popular team communication tools Slack and Chatwork for receiving real-time notifications about ticket volume changes.
Does CX+ offer an API?
No, CX+ does not offer an API.
Does CX+ have a mobile app?
No, CX+ does not offer a dedicated mobile app.
What language does CX+ support?
CX+ software primarily supports English and Japanese.
What types of pricing plans does CX+ offer?
CX+ price starts with Simple Starter Plan at ¥9,800/month, Simple Plan at ¥19,800/month, All-in-One Starter Plan at ¥29,800/month and All-in-One Plan at ¥49,800/month. Get a detailed CX+ cost breakdown tailored to your specific requirements.
What level of support does CX+ offer?
CX+ offers support via contact forms for inquiries and document requests, implying standard email and help desk support.
Who are the typical users of CX+?
CX+ features are used by Customer Service (CS) teams, Contact Centers, and related Product teams.