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Overview
CX+ is an all-in-one email management system designed to guarantee high-quality customer correspondence. While the user interface can be improved further, its status and team assignment features eliminate missed replies and prevent agents from duplicating efforts. The platform provides a unique synonym feature to aid consistent replies.
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Starting Price
Custom
CX+ Specifications
- Canned Responses
- Analytics And Reporting
- Customer Feedback Surveys
- Escalation Management
What Is CX+?
CX+ is an email-centric service desk solution focused entirely on eliminating the friction points commonly found in manual customer service email handling, especially within high-volume environments. It transforms a shared inbox into a collaborative workspace by providing essential controls like automatic data masking for privacy protection, visual timeline displays for fast history lookup, and a specialized synonym/thesaurus tool to assist operators with consistent wording and tone.
CX+ Pricing
CX+ offers the following plans:
- Simple Starter Plan: ¥9,800/month
- Simple Plan: ¥19,800/month
- All-in-One Starter Plan: ¥29,800/month
- All-in-One Plan: ¥49,800/month
Disclaimer: The pricing is subject to change.
CX+ Integrations
Who Is CX+ For?
CX+ software is ideal for a wide range of industries, teams and sectors, including:
- Customer Service (CS) teams
- Teams with high-volume email inquiries
- Contact centers in Japan
- Product and development teams
- Organizations prioritizing Quality Management and CSAT
Is CX+ Right For You?
CX+ is the superior choice for organizations whose primary service channel is email and who require tight control over response quality and consistency. The platform directly addresses two critical service failures—missed and duplicate replies—through mandatory assignment and prevention features. Furthermore, its ability to tie customer survey results to the precise email exchange enables highly granular analysis, making it an indispensable tool for actionable quality improvement within CS and support teams.
Still unsure about CX+ features? Contact us at (661) 384-7070 for further guidance.
CX+ Features
Duplicate Reply Prevention
The system prevents multiple operators from responding to the same inquiry by displaying a clear notification that indicates who is currently handling the ticket. This feature eliminates redundant work and prevents customer frustration caused by receiving double replies.
Inquiry Timeline View
All correspondence with a customer, including initial inquiries, subsequent replies, internal escalation history, and even satisfaction survey results, are displayed in a single, chronological timeline view. This significantly accelerates the time required for operators to review past interactions.
Quality Management Via Surveys
CX+ automatically ties real-time satisfaction survey results back to the specific email exchange that generated the feedback. This allows managers to deep-dive into the concrete communication thread to identify quality issues and create targeted training or improvement actions.
Pros And Cons of CX+
Pros
Eliminates correspondence errors via status management
Timeline view centralizes all history, including survey feedback and internal escalation
Provides notifications to Slack/Chatwork when ticket volume suddenly increases
Cons
User interface can be improved further for clarity
Initial training may be needed by new users
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Frequently Asked Questions
What other apps does CX+ integrate with?
It integrates with popular team communication tools Slack and Chatwork for receiving real-time notifications about ticket volume changes.
Does CX+ offer an API?
No, CX+ does not offer an API.
Does CX+ have a mobile app?
No, CX+ does not offer a dedicated mobile app.
What language does CX+ support?
CX+ software primarily supports English and Japanese.
What types of pricing plans does CX+ offer?
CX+ price starts with Simple Starter Plan at ¥9,800/month, Simple Plan at ¥19,800/month, All-in-One Starter Plan at ¥29,800/month and All-in-One Plan at ¥49,800/month. Get a detailed CX+ cost breakdown tailored to your specific requirements.
What level of support does CX+ offer?
CX+ offers support via contact forms for inquiries and document requests, implying standard email and help desk support.
Who are the typical users of CX+?
CX+ features are used by Customer Service (CS) teams, Contact Centers, and related Product teams.