Last Updated
Overview
CX+ is an all-in-one email management system designed to guarantee high-quality customer correspondence. While the user interface can be improved further, its status and team assignment features eliminate missed replies and prevent agents from duplicating efforts. The platform provides a unique synonym feature to aid consistent replies.
Be the first one to leave a review!
No review found
Starting Price
Custom
CX+ Specifications
Canned Responses
Analytics And Reporting
Customer Feedback Surveys
Escalation Management
What Is CX+?
CX+ is an email-centric service desk solution focused entirely on eliminating the friction points commonly found in manual customer service email handling, especially within high-volume environments. It transforms a shared inbox into a collaborative workspace by providing essential controls like automatic data masking for privacy protection, visual timeline displays for fast history lookup, and a specialized synonym/thesaurus tool to assist operators with consistent wording and tone.
CX+ Pricing
CX+ offers the following plans:
- Simple Starter Plan: ¥9,800/month
- Simple Plan: ¥19,800/month
- All-in-One Starter Plan: ¥29,800/month
- All-in-One Plan: ¥49,800/month
Disclaimer: The pricing is subject to change.
CX+ Integrations
Who Is CX+ For?
CX+ software is ideal for a wide range of industries, teams and sectors, including:
- Customer Service (CS) teams
- Teams with high-volume email inquiries
- Contact centers in Japan
- Product and development teams
- Organizations prioritizing Quality Management and CSAT
Is CX+ Right For You?
CX+ is the superior choice for organizations whose primary service channel is email and who require tight control over response quality and consistency. The platform directly addresses two critical service failures—missed and duplicate replies—through mandatory assignment and prevention features. Furthermore, its ability to tie customer survey results to the precise email exchange enables highly granular analysis, making it an indispensable tool for actionable quality improvement within CS and support teams.
Still unsure about CX+ features? Contact us at (661) 384-7070 for further guidance.
CX+ Features
The system prevents multiple operators from responding to the same inquiry by displaying a clear notification that indicates who is currently handling the ticket. This feature eliminates redundant work and prevents customer frustration caused by receiving double replies.
All correspondence with a customer, including initial inquiries, subsequent replies, internal escalation history, and even satisfaction survey results, are displayed in a single, chronological timeline view. This significantly accelerates the time required for operators to review past interactions.
CX+ automatically ties real-time satisfaction survey results back to the specific email exchange that generated the feedback. This allows managers to deep-dive into the concrete communication thread to identify quality issues and create targeted training or improvement actions.
