DecisionTelecom: Pricing, Free Demo & Features

Name: DecisionTelecom
Rating: 5 (1 reviews)

Last Updated Sep 1, 2026

Overview

DecisionTelecom enables businesses to streamline global communication through an omnichannel messaging platform that supports SMS, WhatsApp, Viber, RCS, and Voice, with APIs and a unified dashboard. While advanced reporting customization may be limited, it still suits enterprises and growing teams looking to manage high-volume messaging efficiently.

Overall Rating

Based on 1 users reviews

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Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

DecisionTelecom Specifications

Omnichannel Support
CRM Integration
Analytics And Reporting
Phone Support
Ticket Management
Live Chat
Canned Responses
Customer Feedback Surveys
Escalation Management
Self-Service Portal

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What Is DecisionTelecom?

DecisionTelecom is an omnichannel business messaging software designed for businesses across industries such as ecommerce, healthcare, logistics, financial services, and on-demand services. It combines SMS, WhatsApp, Viber, RCS, and Voice communication via APIs, a messaging dashboard, and tools such as Business Chat, authentication, and HLR Lookup. The platform supports bulk messaging, automation, and global connectivity through carriers. It helps organizations centralize communication, improve delivery, and manage messaging operations through a single interface.

How Much Does DecisionTelecom Cost?

The DecisionTelecom cost starts at $0.005/call/minute for the Voice module. Further modules and their pricing are as follows:

SMS – Starts at $0.0176/sms
WhatsApp (Business-Initiated – Marketing) – $0.02277/message
WhatsApp (Business-Initiated – Utility) – $0.00363/message
WhatsApp (Business-Initiated – Authentication) – $0.00363/message
HLR Lookup – Starts at $0.00132/request
Flash Call – Starts at $0.0198/call

DecisionTelecom software follows a pay-as-you-go pricing model with no platform, onboarding, or setup fees, no minimum commitments, and no hidden costs, while also offering custom plans with discounted rates for businesses handling higher messaging volumes. Support is included for all clients, with access to a technical support team, and enterprise customers receive dedicated account management and faster response times at no additional cost.

Request a personalized DecisionTelecom pricing quote tailored to your specific requirements.

Disclaimer: The pricing is subject to change.

DecisionTelecom Integrations

DecisionTelecom features seamless integration with various ERP and CRM applications, and messaging platforms such as WhatsApp Business and Viber.

Watch a free DecisionTelecom demo to learn more about its integration arrangements.

Who Is DecisionTelecom For?

The platform caters to a variety of industries, including:

E-commerce
Healthcare
Logistics
Financial services
On-demand services

Is DecisionTelecom Right For You?

If you are a business looking to centralize communication and engage customers across multiple channels, DecisionTelecom offers an omnichannel messaging platform with APIs and a web-based dashboard. It enables global communication through direct operator connections and supports secure message delivery across countries.

Trusted by over 5,000 companies, including Privat Bank, T-Mobile, and Telefonica, it offers AWS-based data protection and certified penetration testing. It is a suitable option for organizations seeking reliable and scalable messaging infrastructure.

Still not sure if DecisionTelecom is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.

DecisionTelecom Features

Business Dashboard

DecisionTelecom’s unified messaging dashboard centralizes SMS, WhatsApp, Viber, and RCS communications, enabling streamlined workflows, performance tracking, and efficient management across channels. It improves productivity, enhances engagement, ensures controlled access, and supports cost-effective messaging operations.

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Business Chat

The system delivers a centralized business chat inbox that consolidates SMS, WhatsApp, Viber, and other messaging channels for seamless two-way communication and interaction management. It enhances responsiveness, supports real-time conversations, improves customer engagement, and increases conversion efficiency through unified messaging operations.

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Omnichannel Verification

The platform offers an omnichannel verification API that enables secure user authentication through SMS, WhatsApp, Viber, and RCS with customizable delivery flows. It strengthens security, enhances the user experience, reduces fraud risk, and efficiently supports scalable authentication across global communication channels.

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HLR Lookup

The software offers an HLR Lookup API that retrieves subscriber information such as network operator, status, and location using phone numbers for accurate data validation. It improves database reliability, optimizes message delivery, reduces costs, and supports efficient communication strategies through real-time verification.

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Flash Call

DecisionTelecom enables flash call verification by using automated phone calls for fast user authentication, reducing reliance on traditional SMS-based OTP processes. It accelerates onboarding, minimizes verification delays, enhances security, improves user experience, and significantly lowers communication costs.

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Pros And Cons of DecisionTelecom

A quick look at DecisionTelecom's strengths and weaknesses to
help you decide if it's the right fit

Pros

Reliable omnichannel messaging with strong delivery rates
Fast integration and flexible API capabilities
Easy to use and intuitive interface

Cons

Feature compatibility can vary across categories
Support responsiveness may vary across scenarios

DecisionTelecom Reviews

Insights from real users on DecisionTelecom’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Mitchael L.

Telecommunications, N/A employees

5.0

April 2025

“reliable global messaging platform”

Pros

Using this platform has been an excellent experience. It's stable, scalable and integrates without much effort and the responsive, well-informed team helped us get global messaging campaigns up and running quickly. The verification flows perform well and the multi-channel support makes it simple to adjust for different markets.

Cons

Everything has been stable and working as expected so there's really nothing major to call out. Any small questions that came up were handled quickly by the support team.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does DecisionTelecom have a mobile app?

No, DecisionTelecom does not offer a dedicated mobile application.

What language does DecisionTelecom support?

DecisionTelecom supports English, Russian, Ukrainian, and Spanish.

Who are the typical users of DecisionTelecom software?

DecisionTelecom is used across a variety of industries, including e-commerce, healthcare, logistics, financial services, and on-demand services.

What other apps does DecisionTelecom integrate with?

DecisionTelecom supports integration with ERP and CRM systems, as well as messaging platforms such as WhatsApp Business and Viber.

Does DecisionTelecom offer an API?

Yes, DecisionTelecom offers an API.

What level of support does DecisionTelecom offer?

DecisionTelecom offers 24/7 support through phone, email, news, events, FAQs, and chat.

What types of pricing plans does DecisionTelecom offer?

DecisionTelecom pricing follows a pay-as-you-go or volume-based model, starting at $0.005/call/minute. Request a detailed DecisionTelecom price breakdown for your organization today.