Last Updated
Overview
DecisionTelecom enables businesses to streamline global communication through an omnichannel messaging platform that supports SMS, WhatsApp, Viber, RCS, and Voice, with APIs and a unified dashboard. While advanced reporting customization may be limited, it still suits enterprises and growing teams looking to manage high-volume messaging efficiently.
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Starting Price
Custom
DecisionTelecom Specifications
- CRM Integration
- Phone Support
- Omnichannel Support
- Analytics And Reporting
What Is DecisionTelecom?
DecisionTelecom is an omnichannel business messaging software designed for businesses across industries such as ecommerce, healthcare, logistics, financial services, and on-demand services. It combines SMS, WhatsApp, Viber, RCS, and Voice communication via APIs, a messaging dashboard, and tools such as Business Chat, authentication, and HLR Lookup. The platform supports bulk messaging, automation, and global connectivity through carriers. It helps organizations centralize communication, improve delivery, and manage messaging operations through a single interface.
How Much Does DecisionTelecom Cost?
The DecisionTelecom cost starts at $0.005/call/minute for the Voice module. Further modules and their pricing are as follows:
- SMS – Starts at $0.0176/sms
- WhatsApp (Business-Initiated – Marketing) – $0.02277/message
- WhatsApp (Business-Initiated – Utility) – $0.00363/message
- WhatsApp (Business-Initiated – Authentication) – $0.00363/message
- HLR Lookup – Starts at $0.00132/request
- Flash Call – Starts at $0.0198/call
DecisionTelecom software follows a pay-as-you-go pricing model with no platform, onboarding, or setup fees, no minimum commitments, and no hidden costs, while also offering custom plans with discounted rates for businesses handling higher messaging volumes. Support is included for all clients, with access to a technical support team, and enterprise customers receive dedicated account management and faster response times at no additional cost.
Disclaimer: The pricing is subject to change.
DecisionTelecom Integrations
DecisionTelecom features seamless integration with various ERP and CRM applications, and messaging platforms such as WhatsApp Business and Viber.
Who Is DecisionTelecom For?
The platform caters to a variety of industries, including:
- E-commerce
- Healthcare
- Logistics
- Financial services
- On-demand services
Is DecisionTelecom Right For You?
If you are a business looking to centralize communication and engage customers across multiple channels, DecisionTelecom offers an omnichannel messaging platform with APIs and a web-based dashboard. It enables global communication through direct operator connections and supports secure message delivery across countries.
Trusted by over 5,000 companies, including Privat Bank, T-Mobile, and Telefonica, it offers AWS-based data protection and certified penetration testing. It is a suitable option for organizations seeking reliable and scalable messaging infrastructure.
Still not sure if DecisionTelecom is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
DecisionTelecom Features
Business Chat
The system delivers a centralized business chat inbox that consolidates SMS, WhatsApp, Viber, and other messaging channels for seamless two-way communication and interaction management. It enhances responsiveness, supports real-time conversations, improves customer engagement, and increases conversion efficiency through unified messaging operations.
Flash Call
DecisionTelecom enables flash call verification by using automated phone calls for fast user authentication, reducing reliance on traditional SMS-based OTP processes. It accelerates onboarding, minimizes verification delays, enhances security, improves user experience, and significantly lowers communication costs.
HLR Lookup
The software offers an HLR Lookup API that retrieves subscriber information such as network operator, status, and location using phone numbers for accurate data validation. It improves database reliability, optimizes message delivery, reduces costs, and supports efficient communication strategies through real-time verification.
Business Dashboard
DecisionTelecom’s unified messaging dashboard centralizes SMS, WhatsApp, Viber, and RCS communications, enabling streamlined workflows, performance tracking, and efficient management across channels. It improves productivity, enhances engagement, ensures controlled access, and supports cost-effective messaging operations.
Omnichannel Verification
The platform offers an omnichannel verification API that enables secure user authentication through SMS, WhatsApp, Viber, and RCS with customizable delivery flows. It strengthens security, enhances the user experience, reduces fraud risk, and efficiently supports scalable authentication across global communication channels.
Pros And Cons of DecisionTelecom
Pros
Fast integration and flexible API capabilities
Easy to use and intuitive interface
Reliable omnichannel messaging with strong delivery rates
Cons
Feature compatibility can vary across categories
Support responsiveness may vary across scenarios
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Frequently Asked Questions
What language does DecisionTelecom support?
DecisionTelecom supports English, Russian, Ukrainian, and Spanish.
Does DecisionTelecom have a mobile app?
No, DecisionTelecom does not offer a dedicated mobile application.
What types of pricing plans does DecisionTelecom offer?
DecisionTelecom pricing follows a pay-as-you-go or volume-based model, starting at $0.005/call/minute. Request a detailed DecisionTelecom price breakdown for your organization today.
What other apps does DecisionTelecom integrate with?
DecisionTelecom supports integration with ERP and CRM systems, as well as messaging platforms such as WhatsApp Business and Viber.
Who are the typical users of DecisionTelecom software?
DecisionTelecom is used across a variety of industries, including e-commerce, healthcare, logistics, financial services, and on-demand services.
What level of support does DecisionTelecom offer?
DecisionTelecom offers 24/7 support through phone, email, news, events, FAQs, and chat.
Does DecisionTelecom offer an API?
Yes, DecisionTelecom offers an API.