DevRev Software Reviews

“concept is excellent, but there's room for improvement

Pros

I really appreciate how AI-powered DevRev is. It offers great suggestions and seems to truly understand the messages it's processing.

Cons

There are some moments of slowness and occasional glitches, which could definitely be improved.

“Excellent customer support and solid default features

Pros

DevRev has some really helpful default features, like moving tickets to the right status based on customer responses, rating the problem description and even suggesting ways to improve it by asking the customer to add impact, samples, screenshots, videos, etc. The integration with Slack is flawless - comments from it get posted to Slack and vice versa, without any delays. Managing customer emails is also super easy and any comments made in this software are sent directly to the customer's email thread. On top of that, their support team is always active and knowledgeable.

Cons

The UI feels a bit clunky, with too much information on display. I've had trouble adding screenshots and brief notes together. The images end up as attachments and are removed from the description, which makes it hard to create a coherent story with a series of screenshots. Also, some fields in Devrev require a flowchart-like structure, but the current UI doesn't allow for easy navigation within that flow. It could use some improvement in that area.

“A transformative, customer-focused product, improves team efficiency

Pros

As a leader in customer services, I'm thrilled with DevRev's customer-centric approach. It's perfect for managing support tickets, platform incidents and customer-driven change requests in an easy-to-use interface. Navigating the platform is simple and it provides all the insights we need to stay on top of a high volume of critical tasks. Our onboarding experience was seamless, with their team customizing the platform to fit our needs right from the start. Now, they're moving towards a self-service model that helps my teams work faster and deliver better experiences. The platform has become an essential tool for aligning our teams around customer needs. Plus it's facilitated better collaboration between our support and engineering teams, especially when handling customer-facing incidents. DevRev's flexibility allows us to adapt as our needs evolve. For any leader focused on operational excellence and a customer-first approach, I highly recommend DevRev.

Cons

Some features are still in development, which can create a few workflow challenges from time to time. However the DevRev team has been very responsive to feedback and we've seen steady improvements that make the platform more usable and functional.

“A true game changer

Pros

I used to struggle with connecting my support, product, and engineering teams with the right context. But DevRev has changed that, and it's been a game-changer for our teams.

Cons

I haven't had many issues so far, but I might be overlooking some things since it is solving a major problem for me.

“Solving significant problems with excellence

Pros

I love the simplicity of DevRev and how it consolidates all our data in one place, plus the added benefit of learning from that data.

Cons

The automation for integrations can get a bit complex at times.

“Streamlining success with the power of DevRev

Pros

Our organization uses a range of engineering and sales tools, each generating a ton of data. Integrating DevRev has been incredibly helpful in pulling that data into one central location. This transformation has made it easier for our engineering teams to access everything in one place, reducing the need to switch between apps. The quick implementation of DevRev has shown remarkable agility and scalability, handling our diverse requirements and customer workloads with ease.

Cons

This is an invaluable tool in our operations, though it does require quite a few feature requests and modifications that go beyond its initial capabilities. That being said, their team has been incredibly responsive and dedicated to implementing the requested enhancements promptly.

“Unifiers are fantastic with DevRev

Pros

I believe less is more and DevRev has really embraced that philosophy. It's the AI-driven tool that handles the tedious tasks efficiently.

Cons

Honestly, not much to complain about. Everything has been good so far.

“An outstanding tool for developers and customer-focused teams

Pros

DevRev.ai has made our product development and customer support processes much smoother. Its AI-driven insights help us prioritize tasks effectively and the integration between customer feedback and development ensures we're always aligned with user needs. The interface is so easy and cross-team collaboration is effortless. It's definitely a must-have tool for any team focused on being customer-first and efficient.

Cons

While DevRev integrates with many tools, setting up some integrations can be a bit complicated and may require more technical knowledge than I expected.

“changed the game

Pros

One of the things I love about Devrev is how small and agile the team is. They respond to product requests in real time and have been incredibly helpful whenever issues come up. The interface is so modern, it actually makes Zendesk look outdated!

Cons

The Turing AI chatbot inside the app could use some improvement, although I love the AI-generated summaries of incoming tickets , those are fantastic!!!