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Overview
Dezide supports service organizations with AI-driven troubleshooting guides that simplify complex repairs and facilitate knowledge transfer. While the diagnostic process can initially feel complex, the platform’s ability to provide optimal repair paths and functional offline access makes it a reliable choice to maximize workforce efficiency.
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Starting Price
Custom
Dezide Specifications
Knowledge base
Self-Service Portal
Escalation Management
Analytics and Reporting
What Is Dezide?
Dezide is a customer service platform designed to simplify technical operations for professionals. It utilizes Causal AI to create dynamic troubleshooting guides that replace static manuals. The software captures expert know-how and distributes it to field technicians through mobile devices, which allows staff to solve complex machine failures accurately.
By functioning offline and improving diagnostic paths, Dezide software significantly reduces repair time and operational costs for heavy industry sectors.
Dezide Pricing
Dezide Integrations
Who Is Dezide For?
Dezide is ideal for a wide range of industries and sectors, including:
- Aviation
- Transportation
- Construction
- Energy
- Telecom
Is Dezide Right For You?
Dezide is the ideal solution for enterprises managing complex assets where equipment downtime is costly, such as in the wind energy and mining sectors. Its Causal AI technology ensures that even new technicians can solve technical problems. Dezide ensures data security by implementing policies aligned with the GDPR that detail the collection, storage, and processing of data, including the use of SSL configuration.
Still unsure whether Dezide software? Connect with our customer support staff at (661) 384-7070 for further guidance.
Dezide Features
Dezide uses Bayesian networks to calculate the most efficient troubleshooting path based on probability, cost, and time. Unlike static decision trees, this engine adapts dynamically to the technician's answers, which provides accurate diagnostics even when information is incomplete. This significantly reduces the time spent identifying root causes.
The platform offers native apps for iOS and Android that allow technicians to download guides and perform full diagnostics in remote locations. This offline capability ensures that field staff working in mines or offshore turbines can access critical expert knowledge without needing an active internet connection.
This feature uses machine learning to analyze feedback and data from actual field usage. It automatically suggests improvements to probabilities and repair actions to ensure that the troubleshooting guides evolve over time. This keeps the knowledge base accurate and reflective of the real-world aging of equipment.
The Studio is a drag-and-drop authoring environment where experts can visually model causes, actions, and questions. It separates the troubleshooting logic from the content, which allows for easy management of complex hierarchies and multilingual support without requiring any coding skills from the subject matter experts.
Dezide software can connect directly to IIoT devices to automatically populate answers in the guide using real-time machine data. By reading sensor values directly from the asset, the software reduces manual entry errors and speeds up the diagnostic process to move from reactive to prescriptive maintenance.
