Lara G.
Hospital & Health Care, 51-100 employees
More than a year
“Committed staff”
Pros
Their team is genuinely involved in helping you reach your goals and the platform is very user-friendly to use.
Cons
At the moment, it meets my company's expectations well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Javier B.
Program Development, 51-100 employees
Less than a year
“Instant updates”
Pros
Nothing beats how immediate every change is in the ADM portal. Whether it's updating a user role or modifying the IVR, everything takes effect right away. From a supervisor's perspective, that gives a level of flexibility that a lot of other tools simply don't offer. On top of that, the integration with our CRM is a big advantage because everything gets logged, customer information can be displayed instantly and you get all the benefits that come with having everything connected in one place.
Cons
If I had to mention a downside, it would be the ability to create custom production reports directly from the portal. I'd also improve access to the data since right now it has to be downloaded first before it can really be analyzed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Tamara M.
Hospitality, 500+ employees
Less than a year
“User-friendly software”
Pros
It's very user-friendly to use and the tool makes it possible to handle calls remotely from different locations.
Cons
Online call auditing works although it can be a bit inconvenient having to do it with an additional phone.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9