Diabolocom
Last Updated
Overview
Diabolocom is an AI-powered cloud contact center platform built to simplify automation and enhance agent performance across every communication channel. Although reporting customization is limited, and data access may require manual downloads. Its native CRM integrations and advanced AI tools deliver consistently smooth, high-quality customer experiences.
Diabolocom Specifications
- Contact Center Management
- CRM Integration
- Omnichannel Support
- Analytics and Reporting
Diabolocom Features
Virtual Agent
Automates routine customer interactions and self-service options using conversational AI. This reduces agent workload, ensures 24/7 availability, and allows the human team to focus on complex, value-added tasks requiring empathy or high-level decision-making.
Agent Assist
Provides agents with real-time, personalized guidance and information during live calls. The AI analyzes the conversation context, suggests relevant responses, and retrieves necessary data to boost efficiency and ensure consistent, high-quality service delivery.
Voice Analytics
Automatically transcribes and analyzes voice interactions to extract actionable insights. It identifies customer sentiment, monitors compliance, and detects sales opportunities, helping managers improve training and overall contact center strategies effectively.
Automatic Call Distribution (ACD)
Efficiently routes incoming calls to the most qualified or available agent based on customizable criteria. This sophisticated routing logic minimizes wait times, increases first-call resolution rates, and optimizes agent utilization across the entire workforce.
Omnichannel Platform
Unifies all customer communication channels, voice, SMS, chat, email, and social media, into a single, easy-to-use interface. Agents gain a 360-degree view of the customer journey, enabling seamless, personalized, and context-rich interactions.
Pros And Cons of Diabolocom
Pros
Easy to use, reliable system adding value to operations
Intuitive interface enabling smooth call routing and agent management
Excellent stability, clear admin controls, highly dependable daily performance
Strong cloud features with responsive, knowledgeable technical support staff
Cons
Reporting customization limited and data access requires manual downloads
No online call auditing without separate phone, slightly inconvenient workflow
Diabolocom Reviews
Total 3 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
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3
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2
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1
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Share your experience
Hospital & Health Care, 51-100 employees
More than a year
“Committed staff”
Pros
Their team is genuinely involved in helping you reach your goals and the platform is very user-friendly to use.
Cons
At the moment, it meets my company's expectations well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Program Development, 51-100 employees
Less than a year
“Instant updates”
Pros
Nothing beats how immediate every change is in the ADM portal. Whether it's updating a user role or modifying the IVR, everything takes effect right away. From a supervisor's perspective, that gives a level of flexibility that a lot of other tools simply don't offer. On top of that, the integration with our CRM is a big advantage because everything gets logged, customer information can be displayed instantly and you get all the benefits that come with having everything connected in one place.
Cons
If I had to mention a downside, it would be the ability to create custom production reports directly from the portal. I'd also improve access to the data since right now it has to be downloaded first before it can really be analyzed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 500+ employees
Less than a year
“User-friendly software”
Pros
It's very user-friendly to use and the tool makes it possible to handle calls remotely from different locations.
Cons
Online call auditing works although it can be a bit inconvenient having to do it with an additional phone.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Frequently Asked Questions
What types of pricing plans does Diabolocom software offer?
Diabolocom utilizes a custom, quote-based pricing model. Plans are tailored specifically to the client's required feature set, the number of agents, and call volumes. Get a Diabolocom price quote.
Does Diabolocom software offer an API?
Yes, Diabolocom provides AI-driven APIs that allow developers to integrate its contact center features into existing systems.
What other apps does Diabolocom software integrate with?
Diabolocom natively integrates with major CRM and business applications, including Salesforce CTI, Microsoft Dynamics, ServiceNow, Zendesk,and HubSpot.
Who are the typical users of Diabolocom software?
Typical users are contact center agents, team supervisors, and customer experience (CX) leaders in mid-to-large enterprises, particularly those in e-commerce, banking and insurance, automotive, and manufacturing sectors.
What language does Diabolocom software support?
The platform is designed for a global user base and supports multiple languages, including English, French, German, Spanish, Italian, and Portuguese.
Does Diabolocom software have a mobile app?
Diabolocom Mobile provides enhanced mobile communication and features for customer interactions within the platform, though it’s not a traditional app.
What level of support does Diabolocom software offer?
Diabolocom provides comprehensive support via phone.