Media Production, 1-10 employees
Less than a year
“Top automation chat platform”
Pros
I loved it because of how easy it was to set up as well as the freemium model they offered at the time.
Cons
I didn't really encounter any issues or problems during the time I used it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Very effective marketing tool”
Pros
The features of this software are effective. It has been reliable and simple to use.
Cons
I haven't experienced any difficulties or challenges when using Drift. It has been an exceptional tool for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Research, 500+ employees
More than a year
“offers brilliant and reliable features”
Pros
This allows us to work efficiently and its capabilities are outstanding.
Cons
It has been reliable and dependable right from the start. I don't have any negative feedback regarding it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 500+ employees
More than a year
“Exceptional marketing automation solution”
Pros
The reliability of this tool has made it a top choice for us. I appreciate the efficiency this marketing automation software provides.
Cons
This marketing automation tool works extremely well for our needs. I don't have any cons or complaints about Drift.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 51-100 employees
More than a year
“It does the job”
Pros
Overall the experience has been so so. We've been considering other applications due to it's higher cost relative to the features it offers. Other platforms provide more functionality in chat flow.
Cons
The customer support from it is not that great. They don't provide much help when it comes to setup, or with any of the technical processes or procedures. When we first started using this application, we were unfamiliar with the targeting feature and it would have been really helpful to have someone guide us through it.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
International Trade and Development, 1-10 employees
Free Trial
“Good live chat software”
Pros
Drift is a highly efficient tool, keeping us connected with customers while managing accounts. It's an excellent software.
Cons
I currently don't have any drawbacks or issues with the software at this moment.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Retail, 11-50 employees
Free Trial
“Amazing software”
Pros
The platform is very simple to use, interactive, and enjoyable.
Cons
I've been using the platform and it has worked well for me. I don't have anything to complain about so far.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
International Trade and Development, 1-10 employees
Free Trial
“Reliable chat software”
Pros
With this software, we can ensure quality work. Its email capabilities enable effective marketing. It's a solid software.
Cons
I don't have any problems with it. I really enjoy using it and have found it to be very effective.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Commercial Real Estate, 1-10 employees
Free Trial
“Efficient chat tool”
Pros
A top-tier, professional customer management tool that supports remote work and security, with modern features and an easy-to-use interface.
Cons
The platform is simple, easy and effective. I've never faced any problems using it. I highly recommend it to others.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Retail, 1-10 employees
Free Trial
“Great and effective”
Pros
A new online chat and customer management tool with professional email features and excellent interpersonal and interface skills to integrate new CRM systems.
Cons
This is the best Live Chat product I've used. I haven't had any issues at all at this level.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Retail, 1-10 employees
Free Trial
“Very user-friendly software”
Pros
It's easy and fast, integrates with other products and is highly professional. I love its user interface.
Cons
It's a great product that I really enjoy using and I haven't faced any problems. My experience with Drift has been professional and positive overall.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
8
Functionality
8
Construction, 11-50 employees
Free Trial
“Drift is good management software”
Pros
Drift is an excellent software used for back-office operations across several systems.
Cons
I confidently recommend this secure and reliable software to other users.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Apparel & Fashion, 11-50 employees
Free Trial
“I recommend it”
Pros
Drift is a great email management platform that supports marketing automation and time management.
Cons
It is a great product that I would definitely recommend, though the price might not be affordable for everyone, which could be a drawback for some people.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
