Total 13 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

77%

4

Stars

23%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

D

Damien

Media, 1-10 employees

Less than a year

5.0
October 2024

“Top automation chat platform”

Pros

I loved it because of how easy it was to set up as well as the freemium model they offered at the time.

Cons

I didn't really encounter any issues or problems during the time I used it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Valentina

Healthcare, 500+ employees

More than a year

5.0
April 2024

“Very effective marketing tool”

Pros

The features of this software are effective. It has been reliable and simple to use.

Cons

I haven't experienced any difficulties or challenges when using Drift. It has been an exceptional tool for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

John

Education, 500+ employees

More than a year

5.0
April 2024

“offers brilliant and reliable features”

Pros

This allows us to work efficiently and its capabilities are outstanding.

Cons

It has been reliable and dependable right from the start. I don't have any negative feedback regarding it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Marco

Retail, 500+ employees

More than a year

5.0
March 2024

“Exceptional marketing automation solution”

Pros

The reliability of this tool has made it a top choice for us. I appreciate the efficiency this marketing automation software provides.

Cons

This marketing automation tool works extremely well for our needs. I don't have any cons or complaints about Drift.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jessica

Construction, 51-100 employees

More than a year

5.0
December 2023

“It does the job”

Pros

Overall the experience has been so so. We've been considering other applications due to it's higher cost relative to the features it offers. Other platforms provide more functionality in chat flow.

Cons

The customer support from it is not that great. They don't provide much help when it comes to setup, or with any of the technical processes or procedures. When we first started using this application, we were unfamiliar with the targeting feature and it would have been really helpful to have someone guide us through it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

S

Samuel

Trade, 1-10 employees

Free Trial

5.0
December 2023

“Good live chat software”

Pros

Drift is a highly efficient tool, keeping us connected with customers while managing accounts. It's an excellent software.

Cons

I currently don't have any drawbacks or issues with the software at this moment.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S

Sogbossi

Retail, 11-50 employees

Free Trial

4.0
November 2023

“Amazing software”

Pros

The platform is very simple to use, interactive, and enjoyable.

Cons

I've been using the platform and it has worked well for me. I don't have anything to complain about so far.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

K

Kokou

Trade, 1-10 employees

Free Trial

5.0
November 2023

“Reliable chat software”

Pros

With this software, we can ensure quality work. Its email capabilities enable effective marketing. It's a solid software.

Cons

I don't have any problems with it. I really enjoy using it and have found it to be very effective.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

AK

Akou Kafui

Real Estate, 1-10 employees

Free Trial

5.0
November 2023

“Efficient chat tool”

Pros

A top-tier, professional customer management tool that supports remote work and security, with modern features and an easy-to-use interface.

Cons

The platform is simple, easy and effective. I've never faced any problems using it. I highly recommend it to others.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

J

Jeannette

Retail, 1-10 employees

Free Trial

5.0
October 2023

“Great and effective”

Pros

A new online chat and customer management tool with professional email features and excellent interpersonal and interface skills to integrate new CRM systems.

Cons

This is the best Live Chat product I've used. I haven't had any issues at all at this level.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

E

Essime

Retail, 1-10 employees

Free Trial

4.0
October 2023

“Very user-friendly software”

Pros

It's easy and fast, integrates with other products and is highly professional. I love its user interface.

Cons

It's a great product that I really enjoy using and I haven't faced any problems. My experience with Drift has been professional and positive overall.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

8

Functionality

8

S

Saturnin

Construction, 11-50 employees

Free Trial

4.0
October 2023

“Drift is good management software”

Pros

Drift is an excellent software used for back-office operations across several systems.

Cons

I confidently recommend this secure and reliable software to other users.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

E

Estelle

Casuality, 11-50 employees

Free Trial

5.0
October 2023

“I recommend it”

Pros

Drift is a great email management platform that supports marketing automation and time management.

Cons

It is a great product that I would definitely recommend, though the price might not be affordable for everyone, which could be a drawback for some people.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10