Last Updated
Overview
Drift enables businesses to connect with website visitors through real-time messaging, streamlining communication and improving customer service. While it may require an adjustment period for teams new to live chat, its ability to engage customers quickly and personally makes it a valuable tool for driving sales and support.
Overall Rating
Based on 13 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Drift Software Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is Drift Software?
Overview
Drift is a cloud-based conversational marketing platform designed for B2B businesses across various industries, including sales, marketing, and customer service. It offers solutions to enhance customer engagement through real-time messaging, helping organizations build stronger relationships and drive revenue. Drift aims to solve problems like slow response times and ineffective lead management by enabling personalized, timely conversations. Its AI-powered features improve customer experience and streamline communication workflows.
Drift Software Pricing
Drift Software Integrations
The software seamlessly integrates with various popular business applications, such as:
Who Is Drift Software For?
Drift software is designed for businesses of all sizes across various industries, such as:
- Computer software
- IT
- Human resources
- Legal services
- Media production
- Design
- Industrial engineering
Is Drift Software Right For You?
Used by top companies worldwide, Drift empowers teams to enhance sales processes and elevate customer satisfaction by transforming traditional engagement into dynamic, efficient interactions. Scalable and secure, Drift is ISO 27001 and 27002 certified, ensuring top-tier data protection.
Need help deciding if Drift is right for you? Call our support team at (661) 384-7070 to gain the insights you need.
Drift Software Features
Customer Cadence
Drift automates follow-up steps, ensuring personalized, timely engagement with leads based on their interaction signals. This helps sales teams act on high-intent moments efficiently, driving better conversion rates and keeping prospects engaged through consistent, relevant messaging.
AI-Generated Actions
AI-generated actions in Drift automatically suggest the next steps for sales teams based on visitor behavior, enabling them to respond to buyer signals in real-time. This reduces manual effort, ensures quick responses, and helps close deals faster with tailored outreach.
Conversations
Drift’s conversational tools enable teams to engage customers instantly via live chat or chatbots, creating a personalized experience without forms. This direct, interactive communication fosters stronger customer relationships and increases the likelihood of conversion by addressing questions immediately.
Deals
The software integrates directly with your CRM to track and manage the sales pipeline. Using AI to prioritize high-value opportunities ensures that sales teams focus on the most promising prospects, streamlining the deal-closing process and improving sales efficiency.
Forecasts
This feature helps businesses predict future sales outcomes by analyzing historical data, current trends, and buyer behaviors. This enables sales teams to plan and allocate resources more effectively.
Pros And Cons of Drift Software
Pros
Excellent customer support
Easy to use and intuitive interface
Provides real-time valuable analytics
Helps sales teams stay organized
Useful mobile app
Cons
Occasional issues with chat service loading times
Lack of features for handling complex queries
Limited customization options for chatbots
Drift Software Reviews
Total 13 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars77%
4
Stars23%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Media Production, 1-10 employees
Less than a year
“Top automation chat platform”
Pros
I loved it because of how easy it was to set up as well as the freemium model they offered at the time.
Cons
I didn't really encounter any issues or problems during the time I used it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Research, 500+ employees
More than a year
“offers brilliant and reliable features”
Pros
This allows us to work efficiently and its capabilities are outstanding.
Cons
It has been reliable and dependable right from the start. I don't have any negative feedback regarding it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Very effective marketing tool”
Pros
The features of this software are effective. It has been reliable and simple to use.
Cons
I haven't experienced any difficulties or challenges when using Drift. It has been an exceptional tool for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Drift software offer an API?
Yes, Drift software offers an API.
What language does Drift software support?
Drift software supports several languages including English, Japanese, Chinese, Polish, Korean and Hungarian.
What other apps does Drift software integrate with?
Drift software integrates with Facebook Analytics, Google Analytics, HubSpot, Slack, 6sense, Zendesk, WordPress, Zoom and Zapier.
Does Drift software have a mobile app?
Yes, Drift software has a mobile app.
What type of pricing plans does Drift software offer?
Drift software price depends on your business needs. Users can get pricing for a tailormade plan.
Who are the typical users of Drift software?
The typical users of Drift software are the IT, design and computer software industries.
What level of support does Drift software offer?
Drift software offers chat, email, helpdesk, and Knowledge Base.