Ecosystems Reviews

Pros

Presenting business-relevant data about customer priorities in their print environment is one of the platform's strongest points. I also appreciate how it continues to add capabilities that provide deeper insights into different parts of the customer's print environment.

Cons

The way data sets and trends are presented in the Insights and Innovations section can feel restrictive. Some information appears in an Excel spreadsheet format which feels inconsistent compared with the more polished and standardized data views used elsewhere on the platform.

Pros

Creating a consistent agenda for all SBRs has been very useful for me. Regular updates show continued improvements to the platform, while customer-specific requirements are reviewed and addressed quickly.

Cons

A few features can feel a little quirky although they are definitely improving. I think there is still room for more engaging features that could make a stronger impression on customers.

Pros

Quantifying the value of DaaS is a major benefit especially when some of the sales workload can be shifted to value consultants. This makes it easier for me to demonstrate the business value.

Cons

Some of the projected net benefits can feel unrealistic. In my experience, customers may have trouble believing the numbers they're shown which could make them question the credibility of the tool.

Pros

The platform is very easy to use and dynamic, allowing me to change data and views based on what needs to be presented. I can also add more detail when needed, let others interact with the information and create reports easily.

Cons

Haven't come across any downsides so far. I need to use the tool more often before I can identify anything that might be a concern.

Pros

Being able to show analytics and cost savings is especially useful when I need to demonstrate the actual ROI customers can get from investing in DaaS solutions.

Cons

Not a con but I would like to see the software become easier to read and understand. I've used other tools that serve a similar purpose and I find some of them easier to understand than this one.

Pros

This has become one of the strongest conversation tools I have available for device-as-a-service offerings.

Cons

It should become more strategically focused on K-12 and Chromebooks.

Pros

Its functions and capabilities help customers and suppliers identify key growth areas while giving me different approaches to present when discussing how those goals can be achieved.

Cons

Nothing specific comes to mind at the moment that I would change.

Pros

The interactive presentation style is something I really like. I can adjust the outline of each segment while presenting which gives me plenty of flexibility and makes the experience more engaging for customers.

Cons

Getting used to it took me some time at first. I felt like every click could potentially change something which made me a little cautious. Thankfully, both our former consultant and current consultant have been very helpful whenever I needed guidance.

Pros

A friendly, customizable interface makes the platform easy for me to work with. The supplier also continues to introduce new features and responsive support is another benefit I appreciate.

Cons

The data needs to be validated by the supplier before it is loaded and made visible.

Pros

Ease of use is a major benefit for me especially when collecting and presenting customer data. It saves a lot of time during the process.

Cons

I honestly can't think of anything I dislike about it.

Pros

The graphs look really good and I can make modifications without much effort. I also find the platform user-friendly and easy to work with.

Cons

Some graphs don't allow me to download the information into Excel for external users.

Pros

Reviewing company results becomes much easier with this tool and I find it useful for getting a clear picture of overall performance.

Cons

Honestly have nothing to complain about. This tool is perfect as it is.

Pros

It helps customers understand how devices are being used in their environment without leaving much room for guesswork. Building a business case from actual collected data is especially valuable for me.

Cons

I don't have any cons to mention at this time. The software and support have both been excellent.

Pros

The interactive and customizable platform lets me develop both existing and new solution scenarios for clients, highlighting potential savings and operational improvements. Its methodology also helps me understand what needs to happen next to move a sale toward closure.

Cons

Years ago I found it less user-friendly than it is today. Over the last couple of years though, they have made significant improvements to usability.

Pros

Gathering useful insights quickly is a big advantage. I can stay focused on strategic business objectives while keeping track of milestones and owners.

Cons

There's nothing I dislike about it. The interface is very clean, results come quickly and I have no complaints.

Pros

Along with useful data analytics, the platform lets me add key milestones and other metrics for managing business timelines. I find that especially helpful when working on business opportunities or project cases.

Cons

Don't see any real downside to this software. When I need a feature that isn't currently available, the team is flexible and willing to work with me on requests.

Pros

Our consultant customized fields around our business requirements which made deployment easier for our financial teams. We needed a dashboard to give business units visibility into print hygiene and I appreciated how receptive the consultant was to multiple rounds of feedback until the format met our end users' needs.

Cons

For an organization our size, having more than four data fields in the dashboard would be useful. We work with hundreds of companies and thousands of employees so being able to break the data into more detailed segments could help us make better use of our devices.

Pros

The outcome-focused approach, rich functionality and wide selection of templates make this platform valuable to me. Its clean UI avoids unnecessary clutter, while navigation, demonstrations and everyday use are all easy.

Cons

Sometimes I have to go through too many clicks to move back and forth but overall, there isn't much for me to dislike.

Pros

An easy-to-use interface, good graphics and a well-organized layout make this a strong client management tool. I also like that multiple people can access it and work together as a team.

Cons

There were some limitations in certain windows in the past but I've noticed that the platform is continually being updated.

Pros

The platform gives our team one place to collaborate and helps us stay on track throughout the sales cycle. When senior management needs a review, I can also generate a PowerPoint overview automatically.

Cons

I would like to see a more detailed timeline feature.