eKomi: Pricing, Free Demo & Features

Last Updated Dec 28, 2025

Overview

eKomi helps manage customer experiences and generate seller ratings. Though smaller businesses might find the enterprise-focused features extensive, the resulting increase in Google traffic is worth the investment. Overall, its strict verification protocols ensure data integrity and brand credibility, making it a compelling choice for feedback handling.

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Starting Price

Custom

eKomi Specifications

CRM Integration
Analytics And Reporting
Customer Feedback Surveys
Email Management
Ticket Management
Live Chat
Omnichannel Support
Canned Responses
Escalation Management
Self-Service Portal

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What Is eKomi?

eKomi serves as an Intelligent Feedback Management platform that captures genuine customer sentiment through transaction-based reviews. It enables businesses to automate the collection of ratings via email or SMS, ensuring high response rates regarding customer service experiences. By utilizing a 24/7 review moderation team, the software filters out non-compliant content, allowing support teams to address legitimate concerns. This robust approach from eKomi solves the pain point of fake reviews while helping companies of all sizes improve their service quality.

eKomi Pricing

In addition to its certification badge price starting at $49/month, the eKomi cost ranges across the following three custom plans:

Growth
Enterprise
White-Label

Alongside a 30-day free trial, you can also request a personalized eKomi pricing quote for your business.

Disclaimer: The pricing is subject to change.

eKomi Integrations

The software supports integration with multiple platforms, such as:

Shopify software
WooCommerce
Magento
WhatsApp

Watch a free eKomi demo to explore its integration arrangements in detail.

Who Is eKomi For?

eKomi is ideal for a range of industries, including:

Insurance
E-commerce
Automotive
Travel and hospitality
Retail and services

Is eKomi Right For You?

If your organization aims to elevate its customer service standards through verified feedback, eKomi is an excellent choice. Its strict transaction-based verification distinguishes it from open review platforms, making it ideal for companies struggling against fake reviews. The platform prioritizes security, meets GDPR requirements, and offers scalability for enterprise-level needs. As an official Google Partner, eKomi is trusted by major global brands, such as AXA, CHECK24, and MyPure, transforming their customer voices into actionable service improvements.

Still not sure about eKomi? Contact our support team at (661) 384-7070 for further guidance.

eKomi Features

Reviews Authentication

eKomi ensures that every review collected is linked to a specific transaction, preventing fake or manipulated feedback. It validates purchase data before soliciting a review, ensuring that all opinions published on the platform come from genuine customers.

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Third-Party Validations

The software utilizes robust customer feedback management filters and options to manually screen and moderate reviews. This process checks for compliance and authenticity, ensuring that the feedback displayed is verified by an independent third party rather than the business itself.

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Multiple Collection Channels

The platform enables businesses to gather feedback through various mediums, including SMS, email, and point-of-sale devices. This flexibility allows companies to reach customers on their preferred communication channels, thereby increasing response rates and the volume of collected data.

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Versatile Submission Formats

eKomi supports multiple formats for customer feedback, including text, star ratings, and multimedia. This capability allows customers to share their experiences in the most convenient way possible, resulting in richer, more diverse qualitative data for the business.

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Any Rating Method

The system offers customizable rating scales, including standard star ratings, the net promoter score (NPS), and other metric-based systems. This adaptability allows businesses to align feedback metrics with their specific internal KPIs and industry standards for more effective performance tracking.

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Pros And Cons of eKomi

A quick look at eKomi's strengths and weaknesses to
help you decide if it's the right fit

Pros

Its transaction-based verification ensures authentic reviews
Supports multiple data collection channels
Syndicates reviews to major search engines

Cons

Its advanced reporting features could be optimized further
Its manual moderation process can sometimes delay publishing

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What other apps does eKomi integrate with?

eKomi integrates with different third-party platforms, such as Shopify, WooCommerce, Magento, and WhatsApp.

What language does eKomi support?

eKomi is primarily available in English.

Does eKomi offer an API?

Yes, eKomi offers an API.

Does eKomi have a mobile app?

Yes, eKomi offers a mobile app.

Who are the typical users of eKomi?

The typical users of eKomi features come from various industries, including insurance, e-commerce, automotive, travel and hospitality, and retail and services.

What types of pricing plans does eKomi offer?

Besides its certification badge cost starting at $49/month, the eKomi price ranges across the following three custom plans: Growth, Enterprise, and White-Label. Request a personalized eKomi pricing quote for your business.

What level of support does eKomi offer?

eKomi software provides support through a dedicated account manager, phone, email, and a knowledge base.