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Overview
eKomi helps manage customer experiences and generate seller ratings. Though smaller businesses might find the enterprise-focused features extensive, the resulting increase in Google traffic is worth the investment. Overall, its strict verification protocols ensure data integrity and brand credibility, making it a compelling choice for feedback handling.
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Starting Price
Custom
eKomi Specifications
CRM Integration
Analytics And Reporting
Customer Feedback Surveys
Email Management
What Is eKomi?
eKomi serves as an Intelligent Feedback Management platform that captures genuine customer sentiment through transaction-based reviews. It enables businesses to automate the collection of ratings via email or SMS, ensuring high response rates regarding customer service experiences. By utilizing a 24/7 review moderation team, the software filters out non-compliant content, allowing support teams to address legitimate concerns. This robust approach from eKomi solves the pain point of fake reviews while helping companies of all sizes improve their service quality.
eKomi Pricing
In addition to its certification badge price starting at $49/month, the eKomi cost ranges across the following three custom plans:
- Growth
- Enterprise
- White-Label
Disclaimer: The pricing is subject to change.
eKomi Integrations
The software supports integration with multiple platforms, such as:
- Shopify software
- WooCommerce
- Magento
Who Is eKomi For?
eKomi is ideal for a range of industries, including:
- Insurance
- E-commerce
- Automotive
- Travel and hospitality
- Retail and services
Is eKomi Right For You?
If your organization aims to elevate its customer service standards through verified feedback, eKomi is an excellent choice. Its strict transaction-based verification distinguishes it from open review platforms, making it ideal for companies struggling against fake reviews. The platform prioritizes security, meets GDPR requirements, and offers scalability for enterprise-level needs. As an official Google Partner, eKomi is trusted by major global brands, such as AXA, CHECK24, and MyPure, transforming their customer voices into actionable service improvements.
Still not sure about eKomi? Contact our support team at (661) 384-7070 for further guidance.
eKomi Features
eKomi ensures that every review collected is linked to a specific transaction, preventing fake or manipulated feedback. It validates purchase data before soliciting a review, ensuring that all opinions published on the platform come from genuine customers.
The software utilizes robust customer feedback management filters and options to manually screen and moderate reviews. This process checks for compliance and authenticity, ensuring that the feedback displayed is verified by an independent third party rather than the business itself.
The platform enables businesses to gather feedback through various mediums, including SMS, email, and point-of-sale devices. This flexibility allows companies to reach customers on their preferred communication channels, thereby increasing response rates and the volume of collected data.
eKomi supports multiple formats for customer feedback, including text, star ratings, and multimedia. This capability allows customers to share their experiences in the most convenient way possible, resulting in richer, more diverse qualitative data for the business.
The system offers customizable rating scales, including standard star ratings, the net promoter score (NPS), and other metric-based systems. This adaptability allows businesses to align feedback metrics with their specific internal KPIs and industry standards for more effective performance tracking.
