Eleveo
Last Updated
Overview
Eleveo is a contact center workforce optimization platform that streamlines operations and boosts agent performance with advanced AI-driven scheduling, quality management, and analytics. Despite some users noting setup complexity, its intuitive design, deployment flexibility and deep insights strengthen customer service delivery and operational efficiency for contact centers.
Eleveo Specifications
- Analytics And Reporting
- Call Center Management
- Queue Management
- Omnichannel Support
Eleveo Features
Quality Management
This feature enables automated evaluation of customer interactions for compliance and performance improvement. Using speech analytics and conversation transcriptions, supervisors gain actionable insights into agent effectiveness and customer sentiment, driving coaching and operational enhancements.
Analytics
The software delivers deep insights through visual dashboards and key performance indicators. The platform uses machine learning to reveal engagement trends, helping teams make data-driven decisions, and identify improvement opportunities across the contact center.
Call Recording
Eleveo ‘Call Recording’ captures and stores interactions across voice and digital channels. With robust media management and compliance support, teams can retrieve, analyze, and archive contact records efficiently while maintaining regulatory standards.
Multichannel Contact Center Support
The platform supports interactions across call, email, chat, and text channels, enabling unified workforce planning and forecasting. This ensures consistent service levels across diverse communication mediums, improving both agent productivity and customer satisfaction.
Pros And Cons of Eleveo
Pros
AI-powered forecasting improves staffing accuracy
Intuitive interface speeds adoption and use
Offers comprehensive quality management tools
Cons
Initial setup can be time-intensive
Separate logins for some modules can be time-taking
Eleveo Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Hospital & Health Care, N/A employees
“Reliable network performance”
Pros
Once the software is properly set up, I find it very easy to use. We haven't experienced nearly as many issues with it as we have with other software deployed across our network which makes it my preferred solution.
Cons
Detailed metrics and information it collects can make the initial setup more time-consuming for each team but I see that level of detail as a benefit in the long run. My main frustration is that the cloud WFM system doesn't use the same LDAP credentials as Replay so keeping track of multiple accounts can become troublesome.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Frequently Asked Questions
Does Eleveo offer an API?
Yes, Eleveo supports integrations with leading platforms and APIs for system connectivity.
What language does Eleveo support?
Eleveo software is primarily available in English.
Does Eleveo have a mobile app?
Eleveo does not prominently list a standalone mobile app; interaction is mainly via web interfaces.
What types of pricing plans does Eleveo offer?
Eleveo pricing is custom and flexible, with SaaS, on-premise, or hybrid subscription options. On AWS Marketplace, Eleveo costs range from about $204 to $960/year for workforce optimization modules. To get exact Eleveo pricing for your business, request a custom quote.
What other apps does Eleveo integrate with?
Eleveo integrates with Webex Contact Center, Webex Calling, Microsoft Teams, and Amazon Connect.
What level of support does Eleveo offer?
Eleveo offers support via email, phone, help desk, and documentation resources.
Who are the typical users of Eleveo?
Typical users include contact centers, telecoms, healthcare, financial services, retail, government and MSPs.