Emojot CCM Reviews

“Helps make better decisions”

Pros

It turns customer feedback into clear, actionable insights. The platform feels user-friendly and efficient to use and its sentiment analysis is especially powerful for improving customer experience and guiding better decisions. The dashboard is thoughtfully designed and simple to move around in which makes the whole workflow feel productive and well organized. On top of that, the team is very supportive and genuinely open to new ideas.

Cons

If I had to point out one drawback it would be that some of the more advanced features take a bit of time to fully understand at the beginning. Adding a few more tutorials or offering simpler setup options would make the overall experience even better.

“Responsive support team”

Pros

Using it's real-time reviews and messaging platform has worked really well for us when it comes to collecting guest feedback and responding quickly. The system is user-friendly and the Emojot team has been excellent with support, always responsive when needed. Overall, it has been a very valuable tool for improving our guest experience.

Cons

There are no major issues to mention. The platform keeps evolving and any small refinements would just make an already strong user experience even better.

“transformed our operations”

Pros

It has completely changed the way Dart Global Logistics manages employee development. The heatmaps and combined analytics took the uncertainty out of our HR assessments so we can now make data-backed decisions that have a direct effect on employee retention.

Cons

We really haven't run into any major problems or drawbacks. Any small questions that came up were answered right away by their support team.

“Wonderful real-time analytics”

Pros

Emojot's NPS ticketing system is very user-friendly and the real-time analytics help a lot with handling patient feedback in an efficient way.

Cons

the level of customization in the analytics dashboard can be improved. Adding better support for third-party integrations would also make the platform more useful for organizations with specific needs.

“friendly team”

Pros

Everything has been delivered on time, the software is user-friendly and the after-sales support has been excellent thanks to a very customer-friendly team.

Cons

I really don't have issues with the software itself. The frustrating part is this CSAT app which is not user-friendly at all and that is disappointing.

“awesome support staff”

Pros

This platform has been very convenient and it's really simple to work with. The team have also been very supportive and wonderful to collaborate with throughout.

Cons

There's nothing significant to point out as a downside. Overall, I'm genuinely happy with all of the features and facilities it offers.

“User-friendly feedback system”

Pros

The feedback system is user-friendly and it lets you add as many questions as needed while collecting responses in the format you want. It's also simple for just about anyone to manage.

Cons

Even very small changes can come with an extra cost. Since users can't always finalize everything before actually using the system, minor adjustments should ideally be included free of charge.

“Prompt responses from their team”

Pros

Whenever an issue comes up, their support team responds quickly and is consistently available to help resolve it. The platform itself is good and relatively simple to use.

Cons

It would be better if Emojot included more platforms to track within the system.

“Amazing built-in SMS service”

Pros

The user-friendly interface, stronger configurability and built-in SMS service make this solution feel smooth, flexible and very practical to use.

Cons

The dashboards could be made more advanced, as long as they still stay user-friendly and visually appealing.

“helpful support and quick feedback”

Pros

Using the platform felt very simple and the emojis made it simple for our customers to share feedback quickly. On top of that, their team has been very supportive throughout.

Cons

I would have appreciated a bit more flexibility when it came to adjusting the platform to better match specific preferences.

“Accessible anywhere”

Pros

The platform is very easy to use and can be accessed anytime from any device.

Cons

Client service has been exceptional and the platform is extremely user-friendly.

“helps analyze customer experience”

Pros

It feels very simple and it helps analyze customer experience in a way that's simple to understand while still being effective.

Cons

When I download the graphs, the image output isn't very presentation-friendly.

“Satisfied user here”

Pros

The whole application provided all the details I needed and the data flow felt very user-friendly throughout.

Cons

I'm completely satisfied with the features and facilities that were provided.

“Captures customer details well”

Pros

I think it does a good job of capturing customer details and the follow-up email information which makes reaching back out much more convenient.

Cons

The price increase in 2022 felt too steep.

“engaging and customizable platform”

Pros

It's a very engaging, customizable platform that's simple to use.

Cons

One downside is the limited integration with other systems. It seems possible to set it up but we didn't need to spend the extra money to make that happen right now.