Enchant Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
JH
John H.
Mid-Market, 500+ employees
5.0
“Improving AI ticket automation”
Pros
The AI features keep getting better and the new AI ticket bot is especially useful. It turns missed chats where customers simply say "call me" into conversations with actionable details that representatives can follow up on later.
Cons
It continues to evolve but it feels more focused on B2C than B2B support when it comes to companies and contacts. Fortunately, there are some workable alternatives to get around those limitations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10