Enchant
Last Updated
Overview
Enchant is customer service software built to unify team inboxes. Although it lacks native IVR, its seamless omnichannel messaging and robust collaboration tools effectively bridge communication gaps. Overall, Enchant’s streamlined interface makes it a compelling choice for efficient support management.
Enchant Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
Enchant Features
Omnichannel Shared Inboxes
Enchant consolidates emails, SMS, social media, and WhatsApp into a single unified inbox. This ensures teams can manage all customer conversations from one place, eliminating the need to toggle between multiple apps or tabs to track inquiries.
Integrated Knowledge Bases
Teams can build and manage FAQ websites directly within the platform to encourage self-service. These knowledge bases are fully customizable and support multiple languages, allowing customers to find answers instantly without waiting for a support agent.
Live Chat Messenger
The software includes a robust messenger widget that embeds directly onto your business website. It allows customers to search help articles, start real-time chats, or send emails, seamlessly integrating these interactions into the team’s shared history.
Workflow Automation Rules
Enchant enables users to set up custom rules (macros) to automate repetitive support tasks. You can automatically route tickets, assign tags, or send canned responses based on specific criteria, significantly reducing manual effort and response times.
Satisfaction Ratings
You can measure customer happiness by embedding satisfaction surveys directly into email signatures. This feature collects immediate feedback on support quality, providing actionable data to help managers track team performance and improve the overall customer experience.
Pros And Cons of Enchant
Pros
Highly responsive customer support team
Easy to use and highly intuitive interface
Secure workflow access without password sharing
Cons
Users have requested for improvement in the reporting feature
Initial set up may require some time
Enchant Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
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Share your experience
Mid-Market, 500+ employees
“Improving AI ticket automation”
Pros
The AI features keep getting better and the new AI ticket bot is especially useful. It turns missed chats where customers simply say "call me" into conversations with actionable details that representatives can follow up on later.
Cons
It continues to evolve but it feels more focused on B2C than B2B support when it comes to companies and contacts. Fortunately, there are some workable alternatives to get around those limitations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
What other apps does Enchant integrate with?
Enchant integrates with Shopify, Slack, Salesforce, HubSpot, Mailchimp, Trello, and WooCommerce.
Does Enchant offer an API?
Yes, Enchant does offer an API.
What types of pricing plans does Enchant offer?
Enchant offers a single all-inclusive plan for $20/user/month with Add-ons available. Get a detailed Enchant cost breakdown tailored to your specific requirements.
Does Enchant have a mobile app?
No, Enchant does not offer a dedicated mobile app.
What language does Enchant support?
The platform interface supports 20+ languages.
What level of support does Enchant offer?
Enchant offers expert support via email, online submission form and twitter.
Who are the typical users of Enchant?
Typical users include retail, ecommerce, internet services, consumer goods, and computer software companies.