Endorsal Reviews

“Automation saves time”

Pros

I appreciate the ability to approve reviews and automate the process which saves time. It also helps that the platform connects with multiple review sources. On top of that, the widgets offer a lot of flexibility in how they can be configured, aside from the limitation mentioned below.

Cons

The long back-and-forth with support over the widget font not being customizable has been frustrating. They may have technical reasons for it but from a user standpoint, it simply doesn't work and looks awkward when a serif font appears on a sans serif website. That creates poor branding and honestly makes it frustrating to spend so much time discussing something as basic as fonts. We do not run into this issue with other iframe embeds so it feels like this is something other providers have handled better.

“Feature-packed review management pioneer”

Pros

It felt like one of the earliest tools in review management to really push the category forward. It introduced a lot of useful features, including review request forms, importing reviews from multiple platforms, testimonial sliders you can embed and the Wall of Love display for websites.

Cons

Back when it first came out as an LTD development moved at a strong pace and new features were being released regularly. The roadmap was packed with requests so it seemed like the product had a lot of momentum. Since then though, feature development has slowed down a lot. For example, pulling reviews from Twitter has stayed in the roadmap's "development" stage for about three years. Meanwhile, competitors that copied the concept have moved ahead, offering more complete feature sets along with a better overall UI/UX.

“Can connect with third-party review sites”

Pros

Being able to connect with trusted third-party review sites is the biggest thing I look for in a review app and it handles that really well. It's simple to link platforms like Facebook and Google, then showcase those reviews on my clients' websites in different formats. The widgets, badges and Wall of Love have all been very effective and my clients have had a lot of success using them.

Cons

What would make it even better is support for Yellow Pages so those reviews could also be pulled in and shown across the different Endorsal widgets and displays.

“awesome review widgets”

Pros

The widget looks fantastic and displays our reviews exactly where we want clients to notice them. We're also using the Wall of Love along with the other website widgets they offer. Everything feels clean organized and very simple to get set up.

Cons

The only thing missing right now is support for video reviews although it's currently in development.

“Powerful white-label capabilities”

Pros

Right away the biggest advantage is how simple it is to use and the CNAME and white-label capabilities are fantastic. Having a way to track every review and make sure none are being posted by a competitor is really important and Endorsal does a very good job there. The instant email notifications help us catch reviews as soon as they come in so we can log in quickly, feature the good ones or address any customer issue right away if needed. The customization for review pages and links is very user-friendly while still looking polished and effective. You can pretty much align the whole platform with your company's branding.

Cons

There's not much to complain about. The only thing that comes to mind is that the white-label setup took a bit more effort than expected but aside from that, nothing stands out as an issue.

“Top-notch support”

Pros

Using it has been very simple. It delivers exactly what it promises and the support team has been excellent whenever needed.

Cons

I haven't run into any real downsides with this product. If anything, the back-end setup flow could be improved a bit to make the initial setup more simple.

“excellent widgets”

Pros

Does a really good job with review requests and the widgets are a nice touch.

Cons

Having a "Funnel" clients could go through to redirect negative comments would make it even better.

“Well designed interface”

Pros

Getting started with it takes very little effort and it's up and running fast. The interface feels thoughtfully designed and the platform comes packed with useful features.

Cons

I'd really like it to integrate with pixels and other retargeting or tracking tools and it would be even better if I could add more content to the review form page.

“Reliable testimonial automation”

Pros

Having a tool like this has been really helpful for verifying and automating my testimonials. The plugins are simple to install, they consistently work without issues and even without being very technical, I've had no trouble using it.

Cons

I don't have any negative feedback from the features I've used or from what I rely on Endorsal for. It does everything I expect it to do.

“saves me time and money”

Pros

From requesting testimonials to collecting them and showing them on my site, it automates the whole process. It saves me both time and money and honestly it handles the job better than I would on my own.

Cons

At the beginning I ran into a few bugs but those were resolved quickly and at this point I really can't think of any downside.

“Wall of love boosts trust”

Pros

The Wall of Love feature puts your strongest customer feedback front and center which makes the social proof really convincing. It also does a nice job of pulling Facebook and Google reviews into one place so the best testimonials are easy to showcase.

Cons

A few parts of the UI still need work especially because there's a bit too much up-and-down scrolling in some areas.

“poor code quality and dismissive support”

Pros

Setup and installation are simple. The testimonial capture form is decent and it gives you a few ready-made ways to display testimonials on your website without much effort.

Cons

The coding quality is extremely poor. DOM tree depth and the number of DOM elements increase fast and create serious bloat which hurts site speed and performance test results. It's frustrating that even after being around this long, they still don't seem willing to acknowledge basic fixes they should have handled already: enabling HTTP/2.0, setting up a proper CDN and optimizing images. The worst part is the founders' attitude. If you mention these basic shortcomings in their Facebook group, posts get deleted and you're told to move the conversation to support chat. From there, it turns into weeks of back-and-forth deflection, with them arguing that because GTMetrix isn't a perfect tool, they won't commit to any timeline for making these basic performance improvements.

“Worth every penny”

Pros

After struggling to collect reviews from past event clients because I lacked both the time and the know-how, I started shopping around for a solution. One company helped but the price was just way too high, $2,000 a year high and my business definitely wasn't bringing in enough to make that feel worthwhile. Then I came across Endorsal and the difference was huge. The dashboard is really cool, the setup was simple and the website integration worked perfectly. I still can't believe I'm paying only a fraction of what I was quoted elsewhere while getting even more features. Absolutely crazy value, Endorsal for life!

Cons

There really isn't much to complain about with the software. If I had to point to anything, I'd say adding more video tutorials would help other users better understand the process.

“Brings in steady passive income”

Pros

It is very simple to use and it keeps bringing in passive income for my marketing company month after month.

Cons

Some of the tutorials could be improved.

“stunning widgets and visuals”

Pros

Using it has been really simple and the widgets look fantastic on the site. It's also nice that reviewers can upload a profile image as a thumbnail and you can even pull in an image from the review itself.

Cons

The only thing missing right now is the option for reviewers to add lifestyle images.