Engati Reviews

“Overly complicated”

Pros

It offers a lot of customization and has the potential to deliver the kind of service you need. However, it doesn't live up to its potential.

Cons

The platform is very complicated to use and the customer support is extremely poor.

“endless delays”

Pros

The sales pitch was very convincing and they made the platform sound like it could do everything we needed. That's honestly what led us to choose it. Looking back, we should have researched it much more carefully before committing.

Cons

From start to finish, the whole experience was a nightmare. Onboarding dragged on forever despite their promise of getting everything done in two weeks. They charge upfront and once you've paid, you're basically stuck. We signed up for support in two languages yet we couldn't even get the English version live and ended up removing the bot from our Shopify store. A lot of what was promised during the sales process turned out not to be true, for example, we were told past WhatsApp conversations could be read and tagged through the API but that apparently isn't possible. The mobile app is extremely buggy. Agents also don't get notified when customers ask to speak with one. On top of that, the support team was painfully slow and seemed to only want to communicate over email. If you run an e-commerce business, I would strongly recommend staying away from Engati.

“Overpriced and disappointing”

Pros

There wasn't a single thing about this software that I liked. It's far more expensive than practically all of its competitors and I also had a hard time trusting the team because there was very little transparency. They never clearly explained the consequences or gave me complete information about what I was signing up for.

Cons

The mobile app was especially frustrating. It's slow, performs badly and doesn't work at all on lower-end phones. On top of that, there were lots of customer complaints about how poor this automated system is. I definitely wouldn't recommend Engati when there are plenty of better and more affordable options on the market.

“highly customizable”

Pros

What really stands out is how customizable it is. There are plenty of chatbot tools out there but only a handful can be adapted to so many different types of work and use cases.

Cons

I'm completely satisfied overall. If I had to mention anything, I'd say I wish it were a little more affordable but that's something most of us probably want with any software.

“Human-like chatbot that learns”

Pros

Right from the start this platform feels very user-friendly and after you spend a bit of time getting everything configured, it starts learning on its own. It adjusts well to different situations and can handle a wide range of use cases. If you've ever worried that a chatbot might come across as robotic, this one definitely changes that impression.

Cons

Starting out can feel pricey especially for a small business. That said, if you need round-the-clock coverage on your website, it ends up paying for itself.

“Responsive support and capable chatbot tools”

Pros

Customer support stands out, they're responsive and helpful whenever needed. Building conversation flows is simple and training the chatbot doesn't take much effort either which makes the whole setup much more convenient.

Cons

Pricing can feel a little higher compared to some other options although it does include the full range of functionality.

“Wide variety of features”

Pros

This chatbot builder is pretty simple if you have some logical thinking and basic know-how. It comes with plenty of features and you can connect it with various third parties, including other chat apps.

Cons

A few core functions aren't directly accessible so if you want to view or change things like the full attributes list or copy your chatbot into a live chat bot, you need to contact support. That part is a bit of a hassle but the support team responds quickly, is very helpful and always friendly.

“Team responds quickly”

Pros

Right from the beginning their team has been there to support us at every stage. The developers responded quickly whenever we had specific requests and the customer service has been outstanding. We're still in the early phase but the experience has been very positive so far.

Cons

Some of the YouTube videos felt a little outdated. For users without a technical background, a simpler process flow would probably be more helpful.

“impressive range of integrations”

Pros

Creating new bots with it feels like one of the simplest experiences in the industry. It really doesn't require any training to get started and there's no need to wait around for a POC because you can configure and launch your own bot in under 5 minutes. Every deployment step is explained in detail which makes the whole process even more simple. Customizations are also very quick to make and the Coviam support team is highly responsive whenever help is needed. On top of that, the range of integrations is outstanding, you'd be hard-pressed to find another product offering this many.

Cons

There isn't much to complain about. The only thing I'd suggest is improving the free trial a bit since it never expires anyway, it would be better if all features were unlocked during the first 7 days so users can properly test the integrations.

“Simple to integrate”

Pros

Getting it integrated is simple and setting up auto-replies for FAQs is just as simple.

Cons

Regular incoming questions still need to be trained manually.

“great experience overall”

Pros

Using the JSON platform gives you a lot of power and you can even build your own backend around it. The end result feels very natural and lifelike which makes the overall experience really impressive.

Cons

It still could use more features especially options like text-to-speech and voice recognition.

“Best custom bot framework”

Pros

This custom bot framework has felt like one of the best options out there. The setup and integration process is very simple and actually interesting to work through. On top of that, the user experience is polished, with a clean and pleasant design that makes the platform enjoyable to use.

Cons

Pricing is a little high for a startup although it still feels like a good place to begin. It would also be even better if adding integrations such as api.ai were supported because that would make the platform feel fully complete.