Engati
Last Updated
Overview
Engati software provides enterprise-grade conversational AI, aiding organizations to scale customer experience across digital channels using gen-AI. Despite some reported complexity regarding navigation of advanced features, its comprehensive customization options and dedication to training programs justify the investment. Overall, Engati’s strategic benefits make it a compelling choice for customer engagement.
Engati Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics and Reporting
Engati Features
eSenseGPT
Leverage Engati's proprietary Gen-AI technology to create highly intelligent and contextual conversational flows instantly. This empowers businesses to train bots in seconds using existing knowledge bases and documents, ensuring quick, accurate, and personalized customer interactions at scale.
Omnichannel Live Chat Inbox
Agents gain access to a unified inbox that brings together conversations from all digital channels, including WhatsApp and websites. This reduces agent abandonment rates by eliminating application switching, providing a full customer view and history for faster, more effective resolution of issues.
Multi-Lingual NLP Engine
The sophisticated natural language processing (NLP) engine supports communication across 50+ different global languages. This comprehensive localization capability ensures that organizations can seamlessly serve diverse global customer bases, resolving regional queries with accuracy and high cultural relevance.
Low-Code Bot Builder
Design complex conversational paths and deploy customized AI agents quickly without requiring specialized coding knowledge. This visual, low-code interface democratizes the ability to create, test, and launch highly sophisticated customer service workflows, drastically accelerating time-to-market for new support initiatives.
Pros And Cons of Engati
Pros
Supports multiple channels like WhatsApp and Instagram
Pre-built templates make bot setup quick
No technical knowledge required to build bots
Cons
Account management could be streamlined for easier control
Navigating advanced features might need some initial learning
Engati Reviews
Total 12 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars58%
4
Stars17%
3
Stars0%
2
Stars8%
1
Stars17%
Share your experience
Real Estate, 11-50 employees
Less than 6 months
“Overly complicated”
Pros
It offers a lot of customization and has the potential to deliver the kind of service you need. However, it doesn't live up to its potential.
Cons
The platform is very complicated to use and the customer support is extremely poor.
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
1
Functionality
3
Retail, 1-10 employees
Less than 6 months
“Overpriced and disappointing”
Pros
There wasn't a single thing about this software that I liked. It's far more expensive than practically all of its competitors and I also had a hard time trusting the team because there was very little transparency. They never clearly explained the consequences or gave me complete information about what I was signing up for.
Cons
The mobile app was especially frustrating. It's slow, performs badly and doesn't work at all on lower-end phones. On top of that, there were lots of customer complaints about how poor this automated system is. I definitely wouldn't recommend Engati when there are plenty of better and more affordable options on the market.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
1
Retail, 1-10 employees
Less than 6 months
“endless delays”
Pros
The sales pitch was very convincing and they made the platform sound like it could do everything we needed. That's honestly what led us to choose it. Looking back, we should have researched it much more carefully before committing.
Cons
From start to finish, the whole experience was a nightmare. Onboarding dragged on forever despite their promise of getting everything done in two weeks. They charge upfront and once you've paid, you're basically stuck. We signed up for support in two languages yet we couldn't even get the English version live and ended up removing the bot from our Shopify store. A lot of what was promised during the sales process turned out not to be true, for example, we were told past WhatsApp conversations could be read and tagged through the API but that apparently isn't possible. The mobile app is extremely buggy. Agents also don't get notified when customers ask to speak with one. On top of that, the support team was painfully slow and seemed to only want to communicate over email. If you run an e-commerce business, I would strongly recommend staying away from Engati.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
1
Frequently Asked Questions
What language does Engati support?
Engati is available in multiple languages, including English, Arabic, Bengali, Chinese, French, German, and Hindi.
Who are the typical users of Engati?
Typical users include industries like e-commerce, real estate, edtech, travel, insurance and banking, government, and logistics.
What types of pricing plans does Engati offer?
The Engati price for their omnichannel plans is: Pro (Custom pricing), and Enterprise (Custom pricing). Request a personalized Engati pricing quote for your business.
Does Engati offer an API?
No, Engati does not offer an API.
What level of support does Engati offer?
Engati offers support through FAQs and contact form.
Does Engati have a mobile app?
Yes, Engati has a mobile app for Android and iOS.
What other apps does Engati integrate with?
The software supports integration with multiple platforms, such as Opsgenie, Jenkins, New Relic, Jira software, Amazon web services, Splunk enterprise, and AppDynamics.