erxes: Pricing, Free Demo & Features | Software Finder

Name: erxes
Rating: 4 (1 reviews)

Last Updated Sep 17, 2026

Overview

erxes helps achieve unified customer relationships by centralizing communications and data across sales, marketing, and support channels. While there can be email syncing issues, the platform's comprehensive, all-in-one approach ensures accurate customer tracking. Overall, it is a highly effective solution for scaling businesses seeking an efficient client management system.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

$0

(Free plan)

erxes Specifications

Live Chat
Omnichannel Support
Canned Responses
Analytics And Reporting
Customer Feedback Surveys
Self-Service Portal
Knowledge Base
Automated Responses And Chatbots
Ticket Management
CRM Integration

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What Is erxes?

erxes is a robust customer service platform that consolidates essential business functions into a single system. It empowers teams to manage client interactions efficiently using features like the erxes Messenger for real-time engagement and lead generation to capture new prospects. The platform is designed to break down internal data silos, allowing small to large-scale businesses to improve customer experience and drive conversions, ensuring every customer touchpoint is tracked and personalized.

erxes Pricing

erxes price plans are as follows:

Free: $0/month
Basic: $49/month
Business: $99/month

Request a personalized erxes pricing quote for your organization today!

Disclaimer: The pricing is subject to change.

erxes Integrations

Information about third-party integrations has not been specified by the vendor. Book a free erxes demo to explore the software in detail.

Who Is erxes For?

erxes is ideal for the following sectors and industries:

Technology
Travel and hospitality
Financial services
Automotive
Sales
Telecommunication

Is erxes Right For You?

erxes is a robust choice for businesses seeking a comprehensive solution to unify their sales, marketing, and customer support operations. Its key advantage is the seamless integration of plugins like the team inbox and knowledge base, which centralize client data for a 360-degree view, setting it apart from others. Organizations can also leverage powerful workflow automation and optimization features to reduce manual effort and maximize productivity.

Still doubtful if the erxes software is the right fit? Connect with our customer support staff at (661) 384-7070 for further guidance.

erxes Features

Email Routing

The platform enhances efficiency by automatically directing incoming emails to the most appropriate support agent or team based on predefined rules. It ensures faster triage and response times, ultimately leading to more efficient ticket resolution and improved customer support.

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Omnichannel Messaging

erxes enables unified communication across all major digital channels, including social media, chat, and email, all managed from a single dashboard. This consolidated approach allows teams to maintain full context and provide seamless, continuous service regardless of the channel the customer uses.

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Customer Data Handling

The tool centralizes customer profiles, allowing teams to view, segment, and analyze comprehensive historical interaction and behavioral data in one place. This 360-degree view empowers agents to deliver highly personalized support and make informed decisions during every engagement.

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Event Tracking

The tool helps in monitoring and logging specific user actions within a website or application, which provides valuable data on customer behavior and journey touchpoints. This functionality allows businesses to accurately measure engagement, identify friction points, and optimize the overall user experience on their platform.

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Screen Sharing

With this feature, agents can initiate a live viewing session of a customer's screen during an audio or video call to provide direct, visual guidance. This is instrumental in troubleshooting complex issues quickly, leading to faster problem resolution and improvement in customer satisfaction.

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Pros And Cons of erxes

A quick look at erxes's strengths and weaknesses to
help you decide if it's the right fit

Pros

The tool is easy to operate
Helps reach customers and scale operations
Aids in building stronger client relationships

Cons

Customizations are limited for some modules
There can be email syncing issues

erxes Reviews

Insights from real users on erxes’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Nikshep A.

Consumer Services, 11-50 employees

4.0

August 2023

“User-friendly interface”

Pros

Using it has been a positive experience overall even though there are still a few bugs and small quirks here and there.

Cons

The UI/UX is simple to navigate and the information shown is clear and helpful. There are no issues.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does erxes offer an API?

Yes, erxes does offer an API.

Who are the typical users of erxes?

erxes features support organizations in the technology, travel and hospitality, financial services, automotive, sales, and telecommunication industries.

What types of erxes pricing plans are available?

erxes offers three pricing plans: Free ($0/month), Basic ($49/month), and Business ($99/month). Receive a personalized erxes cost estimate specific to your organization.

Does erxes have a mobile app?

Yes, erxes offers a dedicated mobile app.

What level of support does erxes offer?

erxes offers support via phone and live chat. Users can also check out detailed documentation and guides to learn more about the software.

What language does erxes support?

erxes supports the English language.

What other apps does erxes integrate with?

Information about third-party integrations has not been specified by the vendor.