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Overview
ETOOLSET software provides powerful, real-time communication tools that transform website visitors into loyal customers, offering essential resources like live chat and co-browsing for instantaneous issue resolution. Despite occasional user reports citing slow support response times, its extensive suite of features, particularly ‘Screencast’ instructional video creation and robust consultant management, delivers exceptional value.
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Starting Price
Custom
ETOOLSET Specifications
- Live Chat
- Canned Responses
- Analytics and Reporting
- Customer Feedback Surveys
What Is ETOOLSET?
ETOOLSET is an agile set of applications, specializing in providing essential, low-cost tools tailored for enhancing customer interactions within the European e-commerce landscape. This system allows online businesses to deploy real-time business chat and powerful visual assistance features like co-browsing, framing ETOOLSET among the cheapest virtual call center solution on the market. By enabling immediate, efficient consultation and detailed performance reporting, the platform helps streamline operations and mitigate common pain points associated with slow response times and confusing checkout processes.
ETOOLSET Pricing
The ETOOLSET cost is based on multiple plans:
- Customer Package: 25 PLN/month
- Survey Package: 50 PLN/month
- Private Policy Package: 20 PLN/month
- All In One Package: 95 PLN/month
Disclaimer: The pricing is subject to change.
ETOOLSET Integrations
Who Is ETOOLSET For?
ETOOLSET is ideal for a range of users, including:
- E-commerce retailers
- Online retail stores
- B2B systems
- B2C systems
- C2C marketplaces
Is ETOOLSET Right For You?
ETOOLSET is ideally suited for e-commerce operators who need immediate, high-touch support capabilities without the expense of a traditional call center setup. Its core strengths lie in combining simple, responsive live chat with advanced visual aid tools like co-browsing, which drastically cuts down on resolution time and improves customer satisfaction. The exceptional value derived from its features, coupled with the low-cost tiered pricing structure, positions it as a smart investment for growing online sales platforms focused on efficient customer retention.
Still not sure about ETOOLSET? Contact our support team at (661) 384-7070 for further guidance.
ETOOLSET Features
Business Chat Platform
This cornerstone feature offers website visitors real-time communication access, serving as an efficient virtual call center solution for instant support. Consultants can leverage archived conversations and use autosuggestion hints, significantly improving team efficiency and generating critical performance reports on consultant activity.
Integrated Cobrowsing
The co-browsing application enables customer support agents to share and take control of a customer's web browser, irrespective of their location. This innovative tool facilitates immediate assistance with account creation, form filling, and transaction completion, modernizing the entire support process.
Screencast Instructional Videos
ETOOLSET includes a ‘Screencast’ tool, which allows teams to rapidly record video tutorials and instructional videos in MP4 format. Key capabilities include cropping recordings, adding company branding, generating subtitles, and easily publishing this content on social media or your own company website.
Next-Gen Surveys And Polling
This feature allows businesses to actively gather crucial customer feedback and market insights directly from their websites or stores. Utilizing structured surveys and targeted polls helps organizations to quickly identify service gaps and product pain points, thereby driving iterative improvements in the overall customer journey.
Privacy Policy Generator
This tool allows businesses to instantly generate essential privacy policies tailored for their website or online store. It simplifies the complex legal compliance required in e-commerce by automatically drafting necessary documents, ensuring adherence to vital data protection regulations for all European e-commerce customers.
Pros And Cons of ETOOLSET
Pros
Excellent design and user interface
High-touch visual support tools
Screencast tool creates comprehensive instructional videos
Cons
Might require initial training for better software adoption
Customer support times may vary during peak hours
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Frequently Asked Questions
Who are the typical users of ETOOLSET?
Typical users include e-commerce retailers, online retail stores, B2B systems, B2C systems, and C2C marketplaces.
Does ETOOLSET have a mobile app?
No, ETOOLSET does not have a mobile app.
Does ETOOLSET offer an API?
No, ETOOLSET does not offer an API.
What other apps does ETOOLSET integrate with?
Information about integrations is currently unspecified by the vendor.
What level of support does ETOOLSET offer?
ETOOLSET offers support through phone, email, and contact form.
What types of pricing plans does ETOOLSET offer?
The ETOOLSET price is based on multiple plans: Customer Package (25 PLN/month), Survey Package (50 PLN/month), Private Policy Package (20 PLN/month), and All In One Package (95 PLN/month). Request a personalized ETOOLSET pricing quote for your business.
What language does ETOOLSET support?
ETOOLSET is available in English, German, and Polish.