EV Reach Reviews

“Incredible remote desktop features”

Pros

The video chat tools and secure remote desktop features have been really impressive. EV Reach stands out because it handles remote work exceptionally well especially with its strong remote support capabilities.

Cons

It has been the best solution I've used and I haven't run into any downsides.

“simple to handle”

Pros

Being able to connect remotely has been the most valuable part especially because it's so simple to use.

Cons

At times it can freeze up when the network connection is weak.

“Remote access that really helps”

Pros

Remote access has been especially valuable for our organization, particularly as we support employees working remotely across our retail outlets.

Cons

The pricing for product listings could use some improvement, as better value options for customers would make the offering more appealing.

“plenty of useful features”

Pros

Working as a team has been really helpful because it includes useful features like live chat and the ability to keep tasks running in the background in real time.

Cons

There are times when it slows down but at least it's reliable and doesn't erase the work that's already been done.

“Works well with Active Directory”

Pros

Works well with Active Directory and it also lets us connect to a user by machine name or IP address which is really convenient.

Cons

I can't think of any downsides right now because I'm very satisfied with the product.

“Smooth background deployment”

Pros

Managing it has been very simple. Pulling information from users' computers is simple and deploying software in the background works well without disrupting what users are doing.

Cons

At times the software stops responding after I disconnect from a user's computer.

“useful automation features”

Pros

Remote support and automation features have been really useful and the Active Directory-style way of organizing devices feels familiar and simple to work with.

Cons

It isn't fully cloud-based since it still requires an on-premises SQL server.

“User friendly program”

Pros

It's very simple for admins to manage and users also have no trouble using it.

Cons

There are a few small bugs here and there but aside from that, it's been awesome.

“Logs every session”

Pros

Having a server that logs every session and lets IT manage client connections is really useful.

Cons

Updating the client agent is an issue. Whenever an update rolls out, most computers install it but for some reason we still can't connect to them until the agent is reinstalled.

“Missing cloud and offline visibility”

Pros

The remote access tools and built-in chat are useful features.

Cons

You need an on-premises AD to use the full set of Goverlan features. It really needs support for Azure AD so it can pull in users and their linked devices. There's also no cloud-hosted repository for files and scripts in Goverlan which forces reliance on an on-prem server. Another issue is the lack of visibility into computer details from non-active agents, I need the ability to capture snapshots of user device information for tracking and searching. On top of that, you can't view device information for offline agents or schedule automation tasks to run once those agents come back online.

“time-saving automations”

Pros

Beyond the remote support, it also comes with plenty of automations that have been really useful for me and give me more free time now.

Cons

Up to this point there isn't anything I dislike about it.

“Well-organized remote support interface”

Pros

The remote support interface feels very user-friendly and my team can use it without any trouble.

Cons

At times the software drops the connection or fails to detect computers even when the service is running.

“Quick support”

Pros

Managing the client installation across a large number of PCs has been very simple. The support team has also been quick to respond and has helped us roll out the server side of the product in phases without much trouble.

Cons

The product depends on DNS refreshes at the local PC level when a console is running. Because of that, it can be a little slow to catch up when a machine's IP address changes such as when switching from VPN to Wi-Fi or the other way around.

“superb automation tools”

Pros

Getting it up and running was really simple and deploying the client across our machines took very little effort. The automation tools handle everyday tasks nicely and save us from having to do everything manually.

Cons

I really have not run into anything I dislike about the software. It genuinely makes day-to-day work much simpler.

“consistent performance”

Pros

Whenever I need remote access this is the tool I keep coming back to. It's dependable, stays consistent and performs better than the other remote options I've used.

Cons

Well I still haven't been able to figure out how to change the default setting that disables the end user's control when I connect remotely to a device.

“So many useful features”

Pros

Back when I worked Help Desk I relied on the remote console several times a week and sometimes multiple times a day. It's an excellent tool and a huge step up from RDP because you can keep working on the remote computer while the user is watching or even actively using it. It also lets you log out and back in as an admin or another user without much hassle. Another really useful feature is being able to restart a PC unattended since the software reconnects automatically after reboot so you can sign in again right away. On top of that, the other admin tools like remote command prompt access and remote installation or configuration of PCs, were very capable. There were more features than I ever got around to exploring but everything I did use felt reliable and well thought out.

Cons

There's definitely a learning curve before you get comfortable with the software. Parts of the interface feel a little counteruser-friendly and would be worth revisiting in a major update. Nothing major but those smaller issues did make it take longer to learn than it probably should have.

“efficient remote control feature”

Pros

Remote control is still the feature I rely on most. Being able to connect to any computer on the network with a single click is a huge advantage and the speed of that connection really stands out when comparing it to other tools in the same price range or even slightly more expensive ones. On price alone, it already competes well just on the remote control side. Once you add the remote management features like printers software deployment, unattended installs, remote task manager, remote PowerShell, AD search and more, it becomes a full systems management solution that costs thousands less per agent than other options.

Cons

Honestly it's hard to come up with much to criticize. Most of the problems I've seen with it seem tied more to workstation DNS resolution not staying current on domain-joined machines than to the software itself. If a computer disconnects from wired, switches to wireless and DNS gets updated, the workstation does not always recognize that change immediately, even though the domain controllers usually do. Periodically forcing a DNS cache flush on the workstation might reduce the issue but that is really more of a workstation limitation than a Goverlan problem. Once you know it can happen occasionally, it is usually something an admin can work around without much trouble.

“Way ahead of the alternatives”

Pros

Compared with other tools we evaluated at the time this software offered a lot of capabilities they simply didn't have. The level of remote management it gives you is impressive and it goes far beyond being just a remote desktop sharing tool. New features keep getting added every year which has been a big plus. It also supports pretty much every method you'd need to connect and communicate with a client, including VNC, RDP, SSH and Goverlan connection. On top of that, you can push client settings in a way that feels very similar to group policy.

Cons

A few of the built-in features overlapped with other products we were already using for separate tasks so we ended up disabling those parts in Goverlan.

“Enjoyable experience”

Pros

Using this product has been a pleasure especially because connecting it and working with Active Directory is so simple. It already feels ahead of competing options and the near-complete Mac support gives it a real advantage.

Cons

It's roughly 90% ready for OSX at this point and the last step is getting it to match the same level of functionality it already offers on Windows. It's very close now and hopefully it will be fully there by this quarter.

“Detailed solution”

Pros

It handles just about everything. I recently set up an automation that automatically checks and patches all my systems and it worked really well.

Cons

Something that's missing is the ability to choose my favorite group for the automation process.