Geoffrey R.
Hospital & Health Care, 51-100 employees
Less than a year
“Faster replies with Evly”
Pros
One of the best things about it has been the impact on our response times. Patients are now getting answers in less than a minute and the system handles around 60% of tickets by itself. That has made our team much quicker and taken a lot of pressure off day-to-day support.
Cons
It did take a bit of time to train the tone of voice properly. The first responses came across as somewhat robotic but that got much better once we customized it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Laurent U.
Outsourcing/ Offshoring, 500+ employees
Less than a year
“Responds quickly”
Pros
Handling a high volume of repetitive customer questions became much more manageable with it. It responds right away to requests like order tracking and account updates and the answers are accurate which has taken a lot of pressure off our team and saved us a ton of time.
Cons
Getting started did take some upfront work because we needed to update and broaden our internal knowledge base so the AI could return accurate responses. After that was in place, everything ran without issues.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Jonathan R.
Business Supplies and Equipment, 51-100 employees
Less than 6 months
“transformed client communication for us”
Pros
It has made a real difference in how we handle client communication without adding more workload for the team. Most of the routine requests like shipment tracking or sharing documents, are taken care of automatically and it brings up the correct information right away. That has helped us respond faster and freed up more time to focus on advisory work.
Cons
At this point there's nothing significant to complain about. The setup was simple and the system fit into our processes from the start.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10