Evly
Last Updated
Overview
Evly is a conversational AI assistant that uses machine learning to resolve customer requests automatically. While some users find the initial setup time-consuming due to required workflow complexity, its ability to handle routine requests in under 15 seconds and provide human-like, multilingual responses across 95+ languages significantly outweighs this.
Evly Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
Evly Features
Automated Ticket Resolution
Evly autonomously handles and solves up to 85% of incoming support requests without agent intervention. This functionality significantly improves efficiency by applying AI and knowledge base access to resolve routine customer issues instantly.
Data Analytics And Insights
Evly features tools for deep data analytics that continuously track customer interactions and performance metrics. This process of self-learning helps the platform spot patterns in common customer issues and delivery delays, leading to proactive process improvements.
Seamless Integrations
The platform connects easily to your existing knowledge base, CRM, and website without requiring developer assistance. Support quality improves continuously through training based on resolved tickets and content auto-updates, ensuring progressive reduction in support costs.
Multilingual Omnichannel Coverage
The platform ensures around-the-clock availability across every customer channel, instantly delivering answers from connected knowledge sources. This includes fluently supporting customer interactions in several languages, which allows businesses to effortlessly handle high-volume and seasonal peaks while maintaining consistency for a global customer base.
Pros And Cons of Evly
Pros
Provides autonomous, human-like responses
Reduce response time to a great extent
Handles routine requests like shipment tracking or document sharing
Cons
Setup can be initially time-consuming
Response training is required initially as reported by a few users
Evly Reviews
Total 3 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Business Supplies and Equipment, 51-100 employees
Less than 6 months
“transformed client communication for us”
Pros
It has made a real difference in how we handle client communication without adding more workload for the team. Most of the routine requests like shipment tracking or sharing documents, are taken care of automatically and it brings up the correct information right away. That has helped us respond faster and freed up more time to focus on advisory work.
Cons
At this point there's nothing significant to complain about. The setup was simple and the system fit into our processes from the start.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Outsourcing/ Offshoring, 500+ employees
Less than a year
“Responds quickly”
Pros
Handling a high volume of repetitive customer questions became much more manageable with it. It responds right away to requests like order tracking and account updates and the answers are accurate which has taken a lot of pressure off our team and saved us a ton of time.
Cons
Getting started did take some upfront work because we needed to update and broaden our internal knowledge base so the AI could return accurate responses. After that was in place, everything ran without issues.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Hospital & Health Care, 51-100 employees
Less than a year
“Faster replies with Evly”
Pros
One of the best things about it has been the impact on our response times. Patients are now getting answers in less than a minute and the system handles around 60% of tickets by itself. That has made our team much quicker and taken a lot of pressure off day-to-day support.
Cons
It did take a bit of time to train the tone of voice properly. The first responses came across as somewhat robotic but that got much better once we customized it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Frequently Asked Questions
Does Evly have a mobile app?
No, Evly does not offer a dedicated mobile app.
What other apps does Evly integrate with?
Evly supports integration with a wide range of platforms, including Slack, Microsoft Teams, Notion, Google Drive, Shopify, Salesforce and Zoho.
What level of support does Evly offer?
Evly offers support via FAQs, email, demos and relevant documentation.
Does Evly offer an API?
Yes, Evly offers an API.
What types of pricing plans does Evly offer?
Evly price is customized as per user needs. Get a detailed Evly cost breakdown tailored to your specific requirements.
What language does Evly support?
Evly software supports English and German.
Who are the typical users of Evly?
Evly features are used by customer support agents, administrators, and small-to-mid-market businesses in various industries focused on scaling services with AI.