Faveo Helpdesk Reviews

“Support team is good

Pros

Faveo Helpdesk is an excellent tool and the support team is very helpful too as they offer clear guidance to us when needed.

Cons

Not much to complain about. The features are promising but there is definitely room for future improvements. I am looking forward to seeing how it develops.

“Works fine but cant say much

Pros

I have not been using it for long as we have had the license since 2022 but only went live in April 2025. There were some initial issues with Faveo but the support team was quick to respond. Also I like the Android app.

Cons

It is fine for now. I have not used it long enough to give a full assessment but as my experience grows, I will be able to provide a more accurate answer.

“Easy to use and helpful staff

Pros

Using the Service Desk is pretty convenient and Faveo's support team has been extremely helpful for us at every step of the way.

Cons

One thing I noticed is that there are only a few options available for end customers to log in (user login) on the portal.

“Has proven to be beneficial for us

Pros

It has been very good and our company has seen a lot of positive results using it.

Cons

We had to get some training for both operations and support teams.

“Saves us time and effort

Pros

The team really likes Faveo Helpdesk for its easy access and functionality and on top of that it helps users track the status of their tickets as mentioned in their personal reviews. Also the support team is always just an email away from resolving any issues of ours.

Cons

While it is generally easy to access and use, there are times when updating issues arise which frustrates me.

“Powerful and easy to use tool

Pros

This platform is pretty easy to use thanks to its user-friendly design and fast, responsive interface.

Cons

We have not faced any issues so far. Everything is working fine as of now.

“Decent tool, Love the ticketing system

Pros

The ticketing system is working great and its usability for non-technical users is quite impressive to me.

Cons

It is not possible to customize notifications based on individual customers which is the only con I noticed so far.

“Feature-rich tool

Pros

It is really easy to use whether you are a regular user or an admin, and there are still lots of cool features I have not even explored yet.

Cons

Updating the version is not as simple as I expected asit requires expertise and support assistance. Plus we occasionally run into errors during LDAP synchronization.

“Works a bit slow and buggy

Pros

Faveo Helpdesk runs light without hogging system resources and it is a big relief not having to rely on custom plugins anymore.

Cons

The configuration process is complicated and I noticed the UI has bugs too. Also there are no advanced workflows or customization options and customer service tends to be slow.