Food Production, 500+ employees
Less than a year
“Support team is good”
Pros
Faveo Helpdesk is an excellent tool and the support team is very helpful too as they offer clear guidance to us when needed.
Cons
Not much to complain about. The features are promising but there is definitely room for future improvements. I am looking forward to seeing how it develops.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Internet, 1-10 employees
Less than a year
“Works fine but cant say much”
Pros
I have not been using it for long as we have had the license since 2022 but only went live in April 2025. There were some initial issues with Faveo but the support team was quick to respond. Also I like the Android app.
Cons
It is fine for now. I have not used it long enough to give a full assessment but as my experience grows, I will be able to provide a more accurate answer.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
10
Functionality
6
Information Technology and Services, 51-100 employees
More than a year
“Easy to use and helpful staff”
Pros
Using the Service Desk is pretty convenient and Faveo's support team has been extremely helpful for us at every step of the way.
Cons
One thing I noticed is that there are only a few options available for end customers to log in (user login) on the portal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Information Technology and Services, 500+ employees
Less than a year
“Has proven to be beneficial for us”
Pros
It has been very good and our company has seen a lot of positive results using it.
Cons
We had to get some training for both operations and support teams.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Real Estate, 500+ employees
Less than 6 months
“Saves us time and effort”
Pros
The team really likes Faveo Helpdesk for its easy access and functionality and on top of that it helps users track the status of their tickets as mentioned in their personal reviews. Also the support team is always just an email away from resolving any issues of ours.
Cons
While it is generally easy to access and use, there are times when updating issues arise which frustrates me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Electrical/ Electronic Manufacturing, 101-500 employees
Less than a year
“Powerful and easy to use tool”
Pros
This platform is pretty easy to use thanks to its user-friendly design and fast, responsive interface.
Cons
We have not faced any issues so far. Everything is working fine as of now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 51-100 employees
More than a year
“Decent tool, Love the ticketing system”
Pros
The ticketing system is working great and its usability for non-technical users is quite impressive to me.
Cons
It is not possible to customize notifications based on individual customers which is the only con I noticed so far.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Consumer Goods, 500+ employees
More than a year
“Feature-rich tool”
Pros
It is really easy to use whether you are a regular user or an admin, and there are still lots of cool features I have not even explored yet.
Cons
Updating the version is not as simple as I expected asit requires expertise and support assistance. Plus we occasionally run into errors during LDAP synchronization.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Financial Services, 51-100 employees
More than a year
“Works a bit slow and buggy”
Pros
Faveo Helpdesk runs light without hogging system resources and it is a big relief not having to rely on custom plugins anymore.
Cons
The configuration process is complicated and I noticed the UI has bugs too. Also there are no advanced workflows or customization options and customer service tends to be slow.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
6