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Faveo-Helpdesk

Faveo Helpdesk

Claimed

Claimed

Last Updated Aug 1, 2025

Overview

Faveo Helpdesk unifies support emails, chats, and social media into one smart dashboard. With automated workflows and AI-generated responses, teams resolve issues more efficiently. It may feel feature-heavy at first, but its flexible workflows and centralized ticket system make it a smart choice for teams looking for faster resolutions.

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Overall Rating

Based on 9 users reviews

4.3

Rating Distribution

Positive

89%

Neutral

11%

Negative

0%

Starting Price
Custom

What Is Faveo Helpdesk?

Faveo Helpdesk is a versatile, PHP‑based ticketing platform that is available in both self‑hosted and cloud versions. It automates and streamlines customer support and IT service workflows. The platform consolidates messages from email, chat, web, and social media into one unified ticketing system, supports unlimited agents, customizable workflows, and AI‑powered tools like Elea.

With a powerful feature, Faveo Helpdesk improves response time, ensures accountability, and delivers consistent, high-quality support experiences.

What Is Faveo Helpdesk Best For?

The platform is best known for its ‘Automated Task Handling’ solution, which helps support teams eliminate repetitive tasks and save time. It automates ticket assignments, status changes, email alerts, SLA tracking, and more.

This feature enables agents to focus on resolving real issues rather than handling routine tasks. With customizable workflows and smart triggers, Faveo ensures each ticket moves efficiently from creation to resolution.

Faveo Helpdesk Pricing

The software offers the following four pricing tiers:

Helpdesk- Recurring

  • Freelancer - $12 (flat for 2 agents)
  • Startup - $8.40/agent/month
  • SME - $18/agent/month
  • Enterprise – Custom pricing

Servicedesk- Recurring

  • Freelancer - $26 (flat for 2 agents)
  • Startup - $18/agent/month
  • SME - $30/agent/month
  • Enterprise – Custom pricing

Helpdesk- Perpetual

  • Freelancer - $320 one-time
  • Startup - $216/agent/one time
  • SME - $240/agent/one time
  • Enterprise – Custom pricing

Servicedesk – Perpetual

  • Freelancer - $600 one-time
  • Startup - $420/agent/one time
  • SME - $480/agent/one time
  • Enterprise – Custom pricing
Get in touch with us for a personalized Faveo Helpdesk pricing quote for your business based on your team size and deployment preference.

Disclaimer: The pricing is subject to change.

Faveo Helpdesk Integrations

The software integrates with various third-party systems, including:

  • Knowlarity
  • Exotel
  • Slack Software
  • Azure Active Directory
  • Productivity Suite
  • LDAP
  • WhatsApp
Schedule a Faveo Helpdesk demo for a detailed walkthrough of the platform’s integration arrangements.

Who Is Faveo Helpdesk For?

Faveo Helpdesk caters to businesses across a wide range of industries and sectors, including:

  • Cybersecurity
  • Financial planning and advisory services
  • Telecommunications
  • Healthcare
  • Pharmaceuticals
  • Retail

Is Faveo Helpdesk Right For You?

Faveo Helpdesk is the right fit for your organization if you are struggling with scattered support channels, delayed responses, or time-consuming manual workflows. This software is designed to streamline customer service and IT operations, and it brings all support requests into one centralized system.

The system's powerful automation reduces the burden on support teams by handling routine tasks like ticket routing, SLA monitoring, and notifications.

Still doubtful if Faveo Helpdesk is the right fit for you? Connect with our customer support staff at (661) 384-7070 for more help.

Pros And Cons of Faveo Helpdesk

Pros

  • Highly stable and easy-to-use platform

  • Efficient customer contact list management

  • Smooth file-sharing capabilities

Cons

  • Complex installation process

  • Troubleshooting certain problems can be challenging

Frequently Asked Questions

Yes, it offers an API.

The software supports English, Spanish, Russian, French, Indonesian, Portuguese, Arabic, Italian, and Norwegian Bokmål.

Yes, it offers a mobile application for both Android and iOS devices.

Faveo Helpdesk offers support through phone, inquiry form submission, and email.

Faveo Helpdesk offers both recurring (monthly) and perpetual (one-time) pricing. Monthly plans start at $8.40/agent for the Helpdesk edition and $18/agent for the Servicedesk edition. Perpetual licenses start at $216/agent. A free plan is also available. Enterprise pricing is custom. Get in touch with us for a tailored Faveo Helpdesk cost estimate.

The software suits businesses operating in various industries and sectors, including cybersecurity, financial planning and advisory services, telecommunications, healthcare, pharmaceuticals, and retail.

It integrates with tools such as LDAP, WhatsApp, Facebook, Twitter, telephony, and productivity platforms via plugins.