Fera Reviews

Pros

Whenever I've needed help, the customer support team has been responsive and genuinely helpful. They take the time to resolve issues properly and have been very generous in the way they assist.

Cons

The lack of updates has been disappointing. I haven't noticed any app updates in months and it feels like there's still plenty of room for improvement.

Pros

One of the best parts has been the customer support. The team is friendly, patient and genuinely helpful and they respond quickly every time. No matter what kind of question I had, they were able to answer it clearly and professionally.

Cons

I haven't run into any drawbacks at this point. Everything has been simple and positive so far and the team has been excellent throughout.

Pros

It costs less than competing options, has responsive customer service and is simple to set up and use.

Cons

Previously, the limited integrations for Shopify sites were the only somewhat frustrating part.

Pros

Using it is quick and simple and the interface stays clean without taking much time to work with. The value is solid and customer support has been excellent.

Cons

Getting the reviews widget positioned on a page can be finicky and I often have to reach out to support. There isn't a simple way to handle reviews without upsetting a customer. Filtering out reviews that are clearly negative just for the sake of being negative is also too limited. For instance, a customer might give a product one star for not being windproof, even though it doesn't claim to be windproof and isn't designed for that. The only choice is to reject the review which sends the customer a notification. There should be a way to reject a review without notifying them. It should also be possible to delete a bad review when the customer has bad intent, rather than trying to hide something. It's frustrating to have your star rating hurt by an uninformed customer who has been given the information but remains obstinate. This needs major reform. Reviews should also be manual by default, rather than auto-approved, unless you choose otherwise. And you should be able to export your own reviews without having to email or message someone to get it done.

Pros

Customer service responds quickly and is ready to help with setup. Reviews can go anywhere on the website and their colors can be matched to your site. There are plenty of carousel options, along with product review customization and the option to add your own images to pages.

Cons

Setup and customization can be a bit complicated but customer service is always quickly available through chat and the help desk.

Pros

It has been a helpful review platform and integrating it with my Wix setup has helped me run my small business successfully.

Cons

While editing my Wix site, it only displays a large blank space, it appears on the live site after publishing. That's my only issue with it. I'd also like more personalization options such as company colors and fonts. It keeps logging me out when I use the dashboard on both my phone and laptop and that needs to change.

Pros

A simple platform to connect with and use. It's also simple to set up emails for customers after they make a purchase.

Cons

I haven't had any complaints so far. One possible issue is not being able to choose where reviews appear on the pages.

Pros

Setting it up takes little effort and its user-friendly interface makes it simple to manage reviews. The overall experience is smooth, even when putting it in place for the first time.

Cons

A few important tools, including product review aggregation, are only included with the pricier plans. Having some of these core functions available on a lower-tier plan would be useful.

Pros

Using it is easy and the customer support team is really helpful. There's always someone who gets back to you shortly.

Cons

Reviews can't be sent once fulfillment is completed in Wix. I'd like to be able to connect fulfillment with the review.

Pros

I find it to be user-friendly and it integrates into my website.

Cons

I ran into a few technical problems initially but customer service helped resolve them quickly and efficiently.