Front Reviews

“loyal user for years

Pros

The hotkeys really speed things up for me. The snooze and send later features work perfectly and the ability to link conversations and pin documents in a thread is also pretty helpful.

Cons

I noticed the pricing has gotten a bit high and the options are limited, for instance the SLA feature could be more effective

“Stands out by meeting all our customer needs

Pros

Front software user interface is great and I love the AI features that help with advancement. Also the support team is simply amazing, the faster communication between service providers and customers is a major plus.

Cons

Well I have not come across anything too problematic. For me it handles the key challenges for both large and small businesses very well within its service scope.

“Gets the work done, satisfied!

Pros

The software's collaboration tools, shared inbox and team collaboration features make it a key part of our tech setup.

Cons

I cannot really point out any issues. It works really well for all our tasks and functions.

“Excels in ensuring customer satisfaction

Pros

This is the best customer service software I have used so far thanks to its AI-powered support and live assistance. The easy to understand graphics make it simple for anyone even non tech users to navigate. And the shared inbox and help desk features allow for smooth team collaboration, this enhances the overall experience and making it much easier to manage customer inquiries.

Cons

Through my experience I have not found anything negative about it though the premium version does require a higher payment. But honestly I do not see that as a drawback.

“Reliable, Simple and Effective tool

Pros

It brings all our communication such as emails, SMS, live chats, social media messages and more into one easy to use shared inbox which makes it simpler for us to manage everything in one place.

Cons

The platform has so many features that it can feel overwhelming at first. We have to spend quite some time on training to make the most out of everything.

“works well but I need something more simple

Pros

I love that I can sync multiple inboxes into a single view, it made my tasks much easier to manage.

Cons

It relies a lot on complex rules to send different emails to different views, and the filters dont always work as expected, which can create problems with how the product works

“Convenient and Better Inbox management

Pros

Well I use it every day to collaborate with both colleagues and end users. I find the group distribution lists to be pretty convenient and I think its way better at managing remote inboxes than Outlook's delegation system.

Cons

I feel like the email organization system could be improved. Also using a folder structure instead of just tags would be more effective. just my humble opinion

“Pretty effective tool but not ideal while switching

Pros

This software felt fully integrated and allowed me to access all my communication channels in one inbox which has honestly saved me so much time.

Cons

It seems like its retention methods cause archived emails to remain open in our inbox if we switch to another platform which is not ideal.

“Made work life and collaboration easier

Pros

We experienced working with different team members has become much easier and more efficient allowing us to collaborate smoothly.

Cons

The follow-up process on who handles leads is something I find a bit complicated.

“A game changer when it comes to email management

Pros

The integrations with other tools work seamlessly and the customer support is excellent. They are always ready to help us when needed.

Cons

We do not have any complaints about it at the moment our team is very happy with their system.

“Ideal for omnichannel communication

Pros

I really like how this software combines all my communication platforms in one place, this honestly makes everything so much more manageable and efficient.

Cons

Overall I did not find any cons while using this software.