Front

Front

Overview

Front is a customer operations platform that centralizes communication across email, SMS, and social channels. While some features like automation and search need refinement, it offers powerful shared inboxes, collaboration tools, and CRM-like insights that help teams improve responsiveness and stay organized.

Front Specifications

Live Chat

Omnichannel Support

CRM Integration

Analytics And Reporting

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What Is Front?

Front is a customer operations platform that brings together all your communication channels, internal collaboration tools, and CRM-like data into one place. It’s designed to help customer-facing teams (like support, sales, and success) work more productively and provide a more personalized customer experience at scale.

Front Pricing

The platform offers three pricing plans designed to support different team collaboration and communication needs. Users can also get a 14-day free trial that includes all features of the Professional plan:

  • Starter – $35/seat/month (up to 10 seats)
  • Professional – $85/seat/month (up to 50 seats)
  • Enterprise – Custom pricing (only available on annual)

Disclaimer: The pricing is subject to change.

Contact us for a custom Front cost quotation.

Front Integrations 

The platform supports integration with multiple systems and platforms, such as: 

Watch a free Front demo to learn more about its integration arrangements.

Who Is Front For?

Front is ideal for a wide range of industries and sectors, including:

  • SaaS
  • Financial services
  • Logistics and transportation
  • E-commerce
  • Professional services

Is Front Right For You?

Front is ideal for you if you are looking for a centralized platform to manage customer communication across email, chat, SMS, and social channels. It suits teams that need shared inboxes, workflow automation, and insights to improve collaboration and operational efficiency.

Still doubtful if Front is the right fit for you? Connect with our consultant at (661) 384-7070 for further guidance.

Front Features

Helps businesses manage messages from multiple channels (email, SMS, chat, social, etc.) in one place. Managers can also assign and comment on conversations internally without forwarding or CCs.

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Allows organizations to set rules for routing, tagging, or escalating messages. The system helps significantly automate repetitive tasks and increase responsiveness.

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Customer history and context are visible directly within the inbox. Additionally, it syncs with CRMs like Salesforce, HubSpot, and others.

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Enables organizations to track team performance, SLAs, and customer experience metrics. The system also provides custom dashboards and reports, allowing users to tailor them to their needs.

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It centralizes all customer communication by integrating with email, SMS, chat, WhatsApp, Facebook, and more.

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Pros And Cons of Front

Pros

  • Managers can see who’s working on what and when

  • Users can collaborate using messages and tag teammates

  • Allows managers to set up rules that automatically tag emails into folders

Cons

  • Some integrations and automation capabilities can be limited

  • Front lacks general inbox customization options (email order, themes)

Front Reviews

Total 11 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

27%

3

Stars

9%

2

Stars

0%

1

Stars

0%

Share your experience

N

Nancy

Leisure, Travel & Tourism, 11-50 employees

More than a year

5.0
Jun 01, 2025

“Stands out by meeting all our customer needs

Pros

Front software user interface is great and I love the AI features that help with advancement. Also the support team is simply amazing, the faster communication between service providers and customers is a major plus.

Cons

Well I have not come across anything too problematic. For me it handles the key challenges for both large and small businesses very well within its service scope.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tamir

Law Practice, 1-10 employees

More than a year

5.0
Jun 01, 2025

“loyal user for years

Pros

The hotkeys really speed things up for me. The snooze and send later features work perfectly and the ability to link conversations and pin documents in a thread is also pretty helpful.

Cons

I noticed the pricing has gotten a bit high and the options are limited, for instance the SLA feature could be more effective

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

9

N

Nick

Marketing and Advertising, 1-10 employees

Less than a year

3.0
May 01, 2025

“works well but I need something more simple

Pros

I love that I can sync multiple inboxes into a single view, it made my tasks much easier to manage.

Cons

It relies a lot on complex rules to send different emails to different views, and the filters dont always work as expected, which can create problems with how the product works

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

6

Functionality

5

View All 11 Reviews

Frequently Asked Questions

Typical users of Front include professionals in financial services, e-commerce, and SaaS.

It supports the English language.

It offers three pricing plans, including Starter ($35/seat/month), Professional ($85/seat/month), and Enterprise (custom pricing). Customers can also get a 14-day free trial to test the platform. Contact us for a custom Front pricing plan.

Yes, it offers an API.

It does offer mobile apps for both iOS and Android.

It offers a community center and a knowledge base.

Front integrates with a number of third-party applications, including Conveyor, Winslow, and Chatra.