Front is a customer operations platform that centralizes communication across email, SMS, and social channels. While some features like automation and search need refinement, it offers powerful shared inboxes, collaboration tools, and CRM-like insights that help teams improve responsiveness and stay organized.
Front Specifications
Live Chat
Omnichannel Support
CRM Integration
Analytics And Reporting
What Is Front?
Front is a customer operations platform that brings together all your communication channels, internal collaboration tools, and CRM-like data into one place. It’s designed to help customer-facing teams (like support, sales, and success) work more productively and provide a more personalized customer experience at scale.
Front Pricing
The platform offers three pricing plans designed to support different team collaboration and communication needs. Users can also get a 14-day free trial that includes all features of the Professional plan:
- Starter – $35/seat/month (up to 10 seats)
- Professional – $85/seat/month (up to 50 seats)
- Enterprise – Custom pricing (only available on annual)
Disclaimer: The pricing is subject to change.
Front Integrations
The platform supports integration with multiple systems and platforms, such as:
Who Is Front For?
Front is ideal for a wide range of industries and sectors, including:
- SaaS
- Financial services
- Logistics and transportation
- E-commerce
- Professional services
Is Front Right For You?
Front is ideal for you if you are looking for a centralized platform to manage customer communication across email, chat, SMS, and social channels. It suits teams that need shared inboxes, workflow automation, and insights to improve collaboration and operational efficiency.
Still doubtful if Front is the right fit for you? Connect with our consultant at (661) 384-7070 for further guidance.
Front Features
Helps businesses manage messages from multiple channels (email, SMS, chat, social, etc.) in one place. Managers can also assign and comment on conversations internally without forwarding or CCs.
See How It WorksAllows organizations to set rules for routing, tagging, or escalating messages. The system helps significantly automate repetitive tasks and increase responsiveness.
See How It WorksCustomer history and context are visible directly within the inbox. Additionally, it syncs with CRMs like Salesforce, HubSpot, and others.
See How It WorksEnables organizations to track team performance, SLAs, and customer experience metrics. The system also provides custom dashboards and reports, allowing users to tailor them to their needs.
See How It WorksIt centralizes all customer communication by integrating with email, SMS, chat, WhatsApp, Facebook, and more.
See How It Works