Last Updated
Overview
Front is a customer operations platform that centralizes communication across email, SMS, and social channels. While some features like automation and search need refinement, it offers powerful shared inboxes, collaboration tools, and CRM-like insights that help teams improve responsiveness and stay organized.
Front Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics And Reporting
Front Features
Shared Inboxes
Helps businesses manage messages from multiple channels (email, SMS, chat, social, etc.) in one place. Managers can also assign and comment on conversations internally without forwarding or CCs.
Automations And Workflows
Allows organizations to set rules for routing, tagging, or escalating messages. The system helps significantly automate repetitive tasks and increase responsiveness.
CRM-Like Functionality
Customer history and context are visible directly within the inbox. Additionally, it syncs with CRMs like Salesforce, HubSpot, and others.
Analytics And Reporting
Enables organizations to track team performance, SLAs, and customer experience metrics. The system also provides custom dashboards and reports, allowing users to tailor them to their needs.
Omnichannel Support
It centralizes all customer communication by integrating with email, SMS, chat, WhatsApp, Facebook, and more.
Pros And Cons of Front
Pros
Managers can see who’s working on what and when
Users can collaborate using messages and tag teammates
Allows managers to set up rules that automatically tag emails into folders
Cons
Some integrations and automation capabilities can be limited
Front lacks general inbox customization options (email order, themes)
Front Reviews
Total 11 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars27%
3
Stars9%
2
Stars0%
1
Stars0%
Share your experience
Nancy
Leisure, Travel & Tourism, 11-50 employees
More than a year
“Stands out by meeting all our customer needs”
Pros
Front software user interface is great and I love the AI features that help with advancement. Also the support team is simply amazing, the faster communication between service providers and customers is a major plus.
Cons
Well I have not come across anything too problematic. For me it handles the key challenges for both large and small businesses very well within its service scope.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tamir
Law Practice, 1-10 employees
More than a year
“loyal user for years”
Pros
The hotkeys really speed things up for me. The snooze and send later features work perfectly and the ability to link conversations and pin documents in a thread is also pretty helpful.
Cons
I noticed the pricing has gotten a bit high and the options are limited, for instance the SLA feature could be more effective
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Nick
Marketing and Advertising, 1-10 employees
Less than a year
“works well but I need something more simple”
Pros
I love that I can sync multiple inboxes into a single view, it made my tasks much easier to manage.
Cons
It relies a lot on complex rules to send different emails to different views, and the filters dont always work as expected, which can create problems with how the product works
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
6
Functionality
5
Frequently Asked Questions
Who are the typical users of Front?
Typical users of Front include professionals in financial services, e-commerce, and SaaS.
What language does Front support?
It supports the English language.
What types of pricing plans does Front offer?
It offers three pricing plans, including Starter ($35/seat/month), Professional ($85/seat/month), and Enterprise (custom pricing). Customers can also get a 14-day free trial to test the platform. Contact us for a custom Front pricing plan.
Does Front offer an API?
Yes, it offers an API.
Does Front have a mobile app?
It does offer mobile apps for both iOS and Android.
What level of support does Front offer?
It offers a community center and a knowledge base.
What other apps does Front integrate with?
Front integrates with a number of third-party applications, including Conveyor, Winslow, and Chatra.