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Front

Front

Last Updated Aug 1, 2025

Overview

Front is a customer operations platform that centralizes communication across email, SMS, and social channels. While some features like automation and search need refinement, it offers powerful shared inboxes, collaboration tools, and CRM-like insights that help teams improve responsiveness and stay organized.

Overall Rating

Based on 11 users reviews

4.5

Rating Distribution

Positive

91%

Neutral

9%

Negative

0%

Starting Price
Custom

What Is Front?

Front is a customer operations platform that brings together all your communication channels, internal collaboration tools, and CRM-like data into one place. It’s designed to help customer-facing teams (like support, sales, and success) work more productively and provide a more personalized customer experience at scale.

Front Pricing

The platform offers three pricing plans designed to support different team collaboration and communication needs. Users can also get a 14-day free trial that includes all features of the Professional plan:

  • Starter – $35/seat/month (up to 10 seats)
  • Professional – $85/seat/month (up to 50 seats)
  • Enterprise – Custom pricing (only available on annual)

Disclaimer: The pricing is subject to change.

Contact us for a custom Front cost quotation.

Front Integrations 

The platform supports integration with multiple systems and platforms, such as: 

Watch a free Front demo to learn more about its integration arrangements.

Who Is Front For?

Front is ideal for a wide range of industries and sectors, including:

  • SaaS
  • Financial services
  • Logistics and transportation
  • E-commerce
  • Professional services

Is Front Right For You?

Front is ideal for you if you are looking for a centralized platform to manage customer communication across email, chat, SMS, and social channels. It suits teams that need shared inboxes, workflow automation, and insights to improve collaboration and operational efficiency.

Still doubtful if Front is the right fit for you? Connect with our consultant at (661) 384-7070 for further guidance.

Pros And Cons of Front

Pros

  • Managers can see who’s working on what and when

  • Users can collaborate using messages and tag teammates

  • Allows managers to set up rules that automatically tag emails into folders

Cons

  • Some integrations and automation capabilities can be limited

  • Front lacks general inbox customization options (email order, themes)

Frequently Asked Questions

Typical users of Front include professionals in financial services, e-commerce, and SaaS.

It supports the English language.

It offers three pricing plans, including Starter ($35/seat/month), Professional ($85/seat/month), and Enterprise (custom pricing). Customers can also get a 14-day free trial to test the platform. Contact us for a custom Front pricing plan.

Yes, it offers an API.

It does offer mobile apps for both iOS and Android.

It offers a community center and a knowledge base.

Front integrates with a number of third-party applications, including Conveyor, Winslow, and Chatra.