Warren L.
Information Technology and Services, 11-50 employees
Less than 6 months
“Awesome one-click screensharing feature”
Pros
From day one, it has done exactly what we brought it in for, improving the customer experience. The feature we rely on most is the one-click screen sharing. It lets our technicians quickly show end users how to complete a task which makes support much faster and more effective.
Cons
There's not much to complain about. We did ask for the option to share replay timestamps and that was later added in an update.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Josefin M.
Information Technology and Services, 51-100 employees
Free Trial
“Has a lot of potential”
Pros
Used in the right setting, this product has a ton of potential and really delivers a 3.0 support experience. The co-browsing and in-app calling features stand out the most for us because they currently bring the biggest value to our business. I'm also looking forward to seeing more additions, especially features like Fullview Replays.
Cons
It's still a relatively new product from a young company but I'm genuinely impressed by how much they've managed to build in such a short time. They've also shown they're very receptive to user feedback. A few integrations with other tools are still missing though it seems those are on the way soon.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8