Last Updated
Overview
Fullview provides an autonomous AI agent engineered to resolve complex user issues through direct action, enhancing resolution times. Despite the higher cost for extensive customization options, the platform's smart debugging and visual guidance justify the investment, making it essential for high-growth software teams.
Fullview Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics And Reporting
What Is Fullview?
Fullview solution transforms customer support by providing visual context directly to agents, solving user frustration with complex digital interfaces. It offers immediate problem resolution via Visual Guidance AI and real-time co-browsing tools. By automatically capturing detailed session replays and providing instant console access, the software eliminates frustrating back-and-forth communication, ensuring support teams have the technical context needed for professional troubleshooting.
Fullview Pricing
The vendor offers the following three Fullview pricing plans:
- Free – $0/month
- Growth – $120/month
- Custom – Custom pricing
Disclaimer: The pricing is subject to change.
Fullview Integrations
The system integrates with multiple platforms, such as:
Who Is Fullview For?
Fullview software caters to several industries and sectors, including:
- Hospitality
- Information technology
- Finance
Is Fullview Right For You?
For software companies seeking a genuine competitive edge in customer support, Fullview might be an ideal choice. It is SOC2 and GDPR compliant, ensuring the security and privacy of confidential user data. Additionally, the platform offers autonomous resolution capabilities tailored for complex application environments, making it a compelling solution for growing organizations.
Still have queries about the Fullview software? Contact our customer support staff at (661) 384-7070, who will answer all your questions to help you make the right decision.
Fullview Features
Conversational AI
Fullview features an advanced Conversational AI to solve customer issues conversationally by leveraging precise context. The AI uses customized guidelines to handle complex inquiries autonomously, delivering resolutions that are both faster and more secure. The system minimizes human intervention while maintaining exceptional service quality.
Cobrowsing
The platform escalates from AI guidance to human support when complex issues arise. It lets agents review automated screen recordings of user issues to speed up escalations and initiate human-led visual guidance via co-browsing for real-time assistance.
Visual Guidance AI
The Fullview software provides higher resolution rates by transitioning from 'telling' to 'showing' the customer. This autonomous visual support automatically generates specific step-by-step instructions that appear directly on the customer's screen within the application or website interface.
Analytics
This functionality provides deep insights into recurring trends and crucial knowledge gaps within the support flow. It helps users easily review specific topics and individual support requests, facilitate quality assurance processes, and efficiently manages necessary escalations.
Session Replays
This tool automatically captures user sessions, allowing teams to find key moments, bugs, and frustration signs in both historical and live environments. It provides instant technical context from detailed user journeys, enabling faster troubleshooting and professional problem-solving.
Pros And Cons of Fullview
Pros
Improves customer experience
Resolves issues faster via sharing
Speeds issue review with replays
Cons
Limited integration options
Lacks certain features
Fullview Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Warren L.
Information Technology and Services, 11-50 employees
Less than 6 months
“Awesome one-click screensharing feature”
Pros
From day one, it has done exactly what we brought it in for, improving the customer experience. The feature we rely on most is the one-click screen sharing. It lets our technicians quickly show end users how to complete a task which makes support much faster and more effective.
Cons
There's not much to complain about. We did ask for the option to share replay timestamps and that was later added in an update.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Josefin M.
Information Technology and Services, 51-100 employees
Free Trial
“Has a lot of potential”
Pros
Used in the right setting, this product has a ton of potential and really delivers a 3.0 support experience. The co-browsing and in-app calling features stand out the most for us because they currently bring the biggest value to our business. I'm also looking forward to seeing more additions, especially features like Fullview Replays.
Cons
It's still a relatively new product from a young company but I'm genuinely impressed by how much they've managed to build in such a short time. They've also shown they're very receptive to user feedback. A few integrations with other tools are still missing though it seems those are on the way soon.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Does Fullview have a mobile app?
Yes, Fullview has a mobile app available on iOS and Android devices.
What level of support does Fullview offer?
Fullview provides email and online chat support options.
Who are the typical users of Fullview?
Typical users of Fullview include people working in finance, hospitality, and information technology industries.
What other apps does Fullview integrate with?
Fullview integrates with Salesforce, Intercom, and Zendesk.
Does Fullview offer an API?
Yes, Fullview offers an API.
What language does Fullview support?
Fullview supports the English language.
What types of pricing plans does Fullview offer?
The platform offers three pricing plans: Free ($0/month), Growth ($120/month), and Custom (custom pricing). Get a personalized Fullview price quote today.