Last Updated
Overview
GestSup provides a web-based solution for managing IT support tickets and equipment inventories to help in efficient incident resolution. While the initial setup can be complex for beginners, its user-friendly interface and integrated asset synchronization make it a reliable choice for straightforward support handling.
Be the first one to leave a review!
No review found
Starting Price
Custom
GestSup Specifications
- Knowledge base
- Analytics and Reporting
- Customer Profiles
- Email management
What Is GestSup?
GestSup is a support management software designed for IT departments, small businesses, and public administrations that want to centralize their helpdesk operations. The platform includes tools for tracking support tickets, synchronizing equipment inventories, and managing user interventions.
Its key features help users automate ticket creation from emails and link specific hardware to incidents, which makes it easier to diagnose problems and maintain an accurate view of IT resources without complex configurations.
GestSup Pricing
GestSup Integrations
GestSup supports integration with multiple systems and platforms, such as:
- Active Directory
- OCS Inventory
- Microsoft Entra ID
- Outlook
- LDAP
Who Is GestSup For?
The software is ideal for a wide range of industries and sectors, including:
- Healthcare
- Government
- Research
- Education
- Logistics
Is GestSup Right For You?
GestSup is an ideal fit for organizations that intend to professionalize their IT support without the complexity of enterprise-grade frameworks. The platform combines incident tracking and asset management to help internal IT teams and public administrations manage user requests efficiently. GestSup ensures data security by offering log management to track user changes and errors, alongside IP restriction capabilities.
Still unsure whether GestSup software? Connect with our customer support staff at (661) 384-7070 for further guidance.
GestSup Features
Incident Management Workflow
GestSup enables technicians to manage the entire lifecycle of support requests from initial declaration to final resolution and user validation. The system allows for categorizing incidents, assigning priorities, and tracking progress through various states. This structured workflow ensures that no request is overlooked and helps support teams maintain service quality and accountability.
Asset Inventory Synchronization
The software integrates a comprehensive equipment management module that synchronizes directly with OCS Inventory to keep hardware data current. Technicians can link specific assets to support tickets, which provides immediate context on the device's history and warranty status. This integration simplifies troubleshooting by ensuring accurate technical data is always readily available.
Automated Email Connectors
GestSup software automates the ticket creation process by capturing user requests sent via email through IMAP connectors compatible with OAuth2 standards. The system filters and converts these emails into tracked incidents to ensure effortless communication. This automation reduces manual data entry for technicians and provides users with a familiar channel for reporting issues.
User Directory Synchronization
The platform supports efficient synchronization with company directories, including Active Directory, LDAP, and Microsoft Entra ID, to manage user authentication. This feature automates the onboarding of new users and enables Single Sign-On (SSO) capabilities. Centralizing identity management simplifies access control and ensures that user profiles within the helpdesk remain consistent.
Statistical Reporting Dashboard
GestSup features a statistics module that provides detailed insights into the performance of the support service and equipment reliability. Administrators can generate reports on ticket volumes, resolution times, and technician workloads to identify trends. This data-driven approach supports better decision-making regarding resource allocation and helps justify IT budget requirements.
Pros And Cons of GestSup
Pros
Provides automatic equipment data synchronization
Offers data-driven support and performance insights
Supports access to standardized technical procedures
Cons
Performance is dependent on internal infrastructure
User interface design can be more intuitive
GestSup Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
Who are the typical users of GestSup?
GestSup features are designed for businesses in industries and sectors like Research, education, healthcare, logistics, and government.
What language does GestSup support?
The platform supports multiple languages including French, English, Spanish, German, and Italian.
What types of pricing plans does GestSup offer?
The vendor offers customized pricing plans, depending on the unique requirements of businesses. Request a customized GestSup price quote for your business today!
Does GestSup have a mobile app?
Information regarding a dedicated mobile app has not been specified by the vendor.
What other apps does GestSup integrate with?
The platform integrates various software and services including LDAP, Active Directory, Microsoft Entra ID, OCS Inventory, and Outlook.
Does GestSup offer an API?
Yes, GestSup provides an API.
What level of support does GestSup offer?
The platform provides support through a contact form.