Giosg Reviews

Pros

For our e-commerce needs, the conversion tracking works well and I can manage multiple chats at the same time. The reporting features are useful too, while customer support has always been very responsive.

Cons

I would like better ways to organize the canned answers so I can find them more easily and see which topics are covered.

Pros

For customer service, the software is easy for us to use and has worked reliably.

Cons

Getting the goal settings set up was a bit complicated for me.

Pros

After testing and playing around with it, I found the platform user-friendly and simple to use. You don't need strong IT knowledge to work with it and I like that I can improve the chatbot myself.

Cons

I have only played with it for a while so it is too early for me to say anything negative.

Pros

The platform has been very easy for me to use, gives us the data we need and the support team has always been excellent.

Cons

For what we need, it has always worked well for us. Whenever we have asked for improvements, we have also received them.

Pros

Building the forms was fairly easy for me especially with the help I received from the support team.

Cons

While creating the forms and paths, I would have liked to get more strategic planning help from the company.

Pros

It would be helpful if closing the chatbot from the bubble also registered as a close function in the report.

Cons

Designing the chatbot can be a bit difficult for me because the template shifts from place to place and making it look good at every step takes quite a lot of work.

Pros

The clean interface works well for me especially with features like resuming a chat from history after closing the window. I also like being able to edit live chat labels without having to use a separate support tool.

Cons

Finding canned responses would be easier for me if there were a search function.

Pros

We mainly use the basic features so uptime and having everything work as expected are important to us. So far, we haven't had any major issues.

Cons

An in-page installation option would be a nice feature for me.

Pros

We use it to follow website visitors and I find it to be a useful tool for that purpose.

Cons

There really isn't anything I dislike about it. It is a good program.

Pros

Overall, the product is easy to use and I found the learning curve for its different features fairly short. The services integrated quickly and after a one-hour meeting, we were already in production. Since then, we have been happy using it as our business grows.

Cons

Can't really think of anything that would qualify as my least favorite part of the software. The reporting interface could perhaps be more flexible and easier for me to filter but overall, the features that matter most work very well.