Giva

Pros

The centralized location where all requests come through is what stands out most to me. We can quickly route them to the right departments and track their performance and turnaround times.

Cons

When it comes to it, there really aren't any dislikes for me. New features are added every month and our account representative is always available when we need help.

Pros

Stability, simplicity and ease of use are what I appreciate most about it. My team can stay organized, track issues efficiently and maintain our high level of customer service. Over the years, we've seen it evolve to keep up with changing technology needs while still keeping the interface clean and easy for us to use.

Cons

Reporting tools work well for me but I would like to see more advanced analytics and customizable reporting options.

Pros

For my team, it has proven invaluable in supporting our diverse technology product ecosystem which includes more than a dozen different software products ranging from our BankingQ product to our Prior Authorization platform. Its ticket management system allows us to efficiently track and resolve customer issues across multiple healthcare applications while serving more than 200 employees. What particularly impresses us is its staff performance reporting which gives us useful insights into our team's productivity and response times without penalizing staff for factors beyond their control. We plan to build out our knowledge base so we can make use of its powerful AI Copilot which is included as standard and is private and covered under our BAA.

Cons

The new releases come very quickly so we have to read the release notes every three weeks but we don't need to reconfigure anything. It is not a serious complaint and we have been happy using it since 2017. Our customers are also very happy and it helps us meet the high demands of a healthcare and HIPAA environment every day.