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Overview
Giva helps organizations support customers and internal teams with AI-powered, HIPAA-compliant help desk, customer service, and ITSM software. While it emphasizes simplicity over extensive customization, it is well suited for healthcare, government, legal, and regulated organizations that require secure, compliant, and easy-to-deploy service management solutions.
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Starting Price
Custom
Giva Specifications
Analytics And Reporting
Customer Feedback Surveys
Email Management
Knowledge Base
What Is Giva?
Giva is a cloud-based software platform that provides help desk, customer service, and IT service management applications with built-in HIPAA and HITECH compliance. The software supports ticket management, knowledge management, reporting analytics, asset management, and AI-powered copilots. Giva is designed for organizations that require high security and regulatory compliance, including healthcare, government, legal, banking, and other regulated environments, while emphasizing ease of deployment, usability, and long-term system stability.
Giva Pricing
The vendor offers two Giva pricing plans which include:
- Professional: $69/month/agent (billed annually)
- Enterprise: $89/month/user (billed annually)
Disclaimer: The pricing is subject to change.
Giva Integrations
Who Is Giva For?
The platform is ideal for the following organizations:
- Healthcare organizations
- Legal firms
- Behavioral and mental health services
- Financial services
- Banks
- Universities and colleges
- Nonprofits
Is Giva Right For You?
If your organization operates in a regulated environment and needs customer service, help desk, or ITSM software with built-in security, Giva may be a strong fit. It is designed for healthcare, government, legal, banking, and other compliance-driven organizations that require HIPAA and HITECH protections without added complexity. Giva suits teams looking to scale service operations with consistent workflows, long-term platform stability, and controlled handling of sensitive data as service volumes and user needs grow.
Want to learn more about the Giva software? Contact our customer support team at (661) 384-7070 for personalized assistance.
Giva Features
Giva’s AI copilots assist agents by accessing and using knowledge articles to answer questions and resolve tickets faster. These copilots help streamline resolution workflows by suggesting relevant content, reducing search time, and improving productivity across help desks and customer service teams.
Giva’s reporting analytics deliver customizable, real-time insights into service performance. Dashboards visualize key metrics such as ticket status and agent productivity, enabling teams to monitor trends, identify issues proactively, and make faster data-driven decisions to enhance customer satisfaction and operational efficiency.
Giva’s knowledge management system captures and organizes organizational wisdom so support teams can reuse and share insights. By centralizing expertise and articles within the platform, agents can quickly find answers and resolve issues consistently, boosting knowledge retention and team confidence.
Giva includes asset management functionality to safeguard hardware and software records with minimal effort. The platform integrates ITSM, help desk, and customer service modules in the cloud, enabling secure linking of applications and workflows while providing a unified view of support activities and technology resources.
