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Overview
Gnatta software provides intelligent customer service automation, leveraging autonomous AI agents, and a robust workflow engine. While certain parts of the tool can be difficult or unintuitive to use, Gnatta's strategic blend of human and AI support offers a compelling choice for scalable contact center handling.
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Starting Price
Custom
Gnatta Specifications
Real-time Communication
Integration with Other Tools
Feedback Management
Automation & Workflow
What Is Gnatta?
Gnatta software is an automation-led helpdesk platform designed to centralize and streamline digital customer communications for contact centers of all scales. The platform’s core competitive differentiator is its ability to connect AI to external CRMs, order systems, and underlying business processes. This deep integration allows AI agents to move beyond basic conversation and actually execute transactional tasks, which is key to achieving true automation in customer service environments.
Gnatta Pricing
Gnatta offers the following pricing plans:
- Plus: £99/month/user
- Ultimate: £149/month/seat
Disclaimer: The pricing is subject to change.
Gnatta Integrations
Who Is Gnatta For?
Gnatta is ideal for a wide range of industries and sectors, including:
- Retail and e-commerce
- Digital contact centers
- Mid-market businesses
- Large enterprises
- High-volume support
- Omnichannel environments
Is Gnatta Right For You?
Gnatta is the optimal choice for large-scale retail and e-commerce operations that require high containment rates and complex, integrated workflow automation. By providing autonomous AI agents capable of end-to-end resolution and a robust platform for human escalation, Gnatta features ensure exceptional support that scales efficiently.
Still doubtful if Gnatta is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Gnatta Features
Gnatta’s AI agents move beyond basic chatbot interactions by accessing critical backend systems and pulling real data to deliver full resolutions. This capability means the AI can execute sophisticated actions such as processing returns, troubleshooting technical issues, or tracking complex orders, significantly increasing automated query containment and boosting agent productivity.
This powerful workflow engine automates repetitive, low-value customer service tasks, allowing human agents to concentrate on complex, human-centric interactions. Users can design entirely bespoke customer journeys, from pre-call data gathering and Interactive Voice Response (IVR) deflection to sophisticated cross-channel routing and prioritization.
The platform enables businesses to implement their AI agents on any text-based channel, including email, chat, WhatsApp, and social media, via a single configuration. This provides agents with a consolidated, chronological view of every message, regardless of the source channel, ensuring a seamless experience and maximizing overall channel coverage.
Gnatta connects to external Customer Relationship Management (CRM) and Order Management systems through an open API, ensuring real-time data flow for both human and AI agents. Agents view key customer details and interaction history synchronized alongside the conversation, unlocking powerful automation and enhancing crucial personalization efforts.
