Gnatta Reviews

“Customizable and packed with customer-focused details”

Pros

I appreciate how simply agents can capture what customers are saying. It's full of useful customer-focused detail, the support team is outstanding and the system is simple for agents to work with since they're the main people using it. The customization is also excellent. I've used it across two different businesses now and managed to get exactly what I needed in both cases.

Cons

There's still quite a bit of room for improvement in the analytics dashboard although I understand that's currently being developed. Reporting at the individual agent level, especially when phone lines are included, could also be much better.