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Overview
goDeskless software provides comprehensive field service management, driving customer service excellence by accelerating resolutions and increasing the first-time fix rate. While the support documentation may not cover all scenarios, the platform’s real-time visibility and powerful scheduling justify the implementation. Overall, goDeskless transforms deskless operations into a strategic customer satisfaction asset.
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Starting Price
Custom
goDeskless Specifications
Omnichannel Support
CRM Integration
Analytics and Reporting
Escalation Management
What Is goDeskless?
goDeskless is a robust, cloud-based platform that unifies back-office dispatching with mobile field operations, empowering the deskless workforce. The software delivers critical customer service benefits through features like self-service scheduling, which reduces hold times and frees up agents for complex issues. The dedicated mobile app, TrackHelp Pro, ensures technicians arrive with all necessary information to resolve tasks efficiently, helping businesses overcome the pain point of unnecessary repeat visits. This solution is scalable for large enterprises managing distributed service teams.
goDeskless Pricing
The goDeskless cost is based on three plans:
- Starter: $49/user/month
- Professional: $89/user/month
- Enterprise: $129/user/month
Disclaimer: The pricing is subject to change.
goDeskless Integrations
Who Is goDeskless For?
goDeskless is ideal for a range of industries, including:
- Utilities and energy
- Construction
- Manufacturing
- Healthcare
- Retail
- Public sector
- Telecommunications
Is goDeskless Right For You?
If your business requires a platform that turns field operations into a competitive advantage, goDeskless features are designed to deliver exceptional results. Its standout capability is the AI-driven smart scheduling, guaranteeing the most qualified resource is dispatched efficiently. For organizations in regulated sectors needing strict compliance and enhanced customer visibility, goDeskless offers the robust automation required to thrive. Considering the price and its proven efficiency gains, it is a compelling solution.
Still not sure about goDeskless? Contact our support team at (661) 384-7070 for further guidance.
goDeskless Features
This functionality utilizes sophisticated AI models to automatically match the optimal field agent to every work order. It considers multiple factors, including agent skills, location, and necessary inventory, thereby reducing dispatch errors and enabling a higher first-time fix rate for customers.
The built-in video collaboration tool allows dispatchers and contact center staff to connect remotely with customers or field agents in real-time. This provides immediate pre-visit troubleshooting and diagnostics, significantly boosting the chance for remote resolution and cutting costly truck rolls.
Customers can initiate service requests through a non-intrusive web application, bypassing phone queues and IVR systems entirely. The solution automatically converts customer text messages into formalized work orders, empowering users and offering a superior, low-effort support experience.
Customers are kept fully informed throughout the service lifecycle with continuous, real-time notifications about their request. This includes geolocation tracking of the approaching technician and updated estimated times of arrival, managing customer expectations and anxiety effectively.
This allows schedulers and agents to communicate with customers and field staff concurrently. It ensures consistent, high-quality service by using multiple channels like text message, video chats, and WhatsApp. This unified approach facilitates seamless collaboration across all touchpoints, boosting customer satisfaction.
