Gorgias Reviews

“Its pretty good product for its price

Pros

The setup was quick and affordable, allowing us to efficiently delegate tasks across our customer service team.

Cons

It's not possible to create folders and simply drag and drop tickets into them. And you need to set up rules for tickets to automatically move into the folders you create.

“one tool to handle all your customer support tickets!!

Pros

Having all customer inquiries in one place is really a huge benefit. The statistics tool helps monitor support ratings, review tickets and workload. Also the automation and customer help desk features can be tailored to suit your needs. I highly recommend this platform for any e-commerce business.

Cons

The platform's automation features can be a bit tricky to modify if you don't have prior training or experience.

“Good idea but poor support and organization

Pros

The system is simple to use and set up, making the implementation process smooth.

Cons

While the platform has potential, it often feels unfinished, with many features not working properly on Bigcommerce sites. It's full of bugs and inconsistencies. The system is mainly designed for Shopify, and this should be made clearer upfront. If you're using BigCommerce, many of the automated features won't work.

“It's the best !!!

Pros

Gorgias will transform the way you work especially if you use Shopify. It's quick to set up, integrates seamlessly with Shopify, and our customer teams are extremely grateful for it!

Cons

Support is primarily in English, which may be challenging for non-English speakers.

“It elevated our customer experience

Pros

We use Gorgias to engage with customers via our Shopify store, making it easy to handle inquiries and resolve issues. It's also great for boosting conversions, as the live chat feature allows us to assist customers in real time, helping them make quicker, informed decisions.

Cons

The platform can be a bit expensive for smaller businesses.

“Works perfectly with our tech stack

Pros

It provides everything we liked about Freshdesk, but with better integration with Klaviyo and Shopify, giving us a more comprehensive view of our customers.

Cons

I initially had difficulty getting a Klaviyo form to sync with Gorgias, but their support team was excellent and helped resolve the issue.

“Amazing customer support

Pros

Gorgias lets you create a helpdesk, FAQ, access conversation history and gather customer feedback.

Cons

With so many parameters to choose from, it can be easy to get overwhelmed and lost in the options.

“Amazing software for after service management

Pros

It's easy to use, highly optimized for Shopify and allows for effective tracking and responsive customer support. We save a significant amount of time managing tickets and following up with customer profiles.

Cons

I think the integration of Facebook and Instagram messages could use some improvements.

“Excellent customer service

Pros

Gorgias simplifies the management of customer complaints by classifying them by topic. You can set rules to automatically categorize messages that don't need responses or send automatic replies based on the content.

Cons

Some messages seem to be missed or ignored due to the way the rules have been implemented.

“Best way to scale your customer success

Pros

This is really a simple and well-integrated tool that collects all of our customer messages in one place, enabling us to respond quickly. It also provides performance data on our customer success team.

Cons

So far I have been satisfied with everything about Gorgias.

“Amazing and collaborative tool

Pros

It is the best platform for collaboration. It facilitates internal follow-ups with clients and streamlines ticket processing.

Cons

A downside to Gorgias is its higher cost and the complexity of the interface, which can be difficult to navigate initially.

“Outstanding product

Pros

We love how easy it is to use and how well it integrates with Shopify.

Cons

It would be great if we could get notifications when a customer replies to an email message.

“Gorgias is an excellent program

Pros

This tool allows you to customize the client experience to match your specific business needs. You can quickly get the job done with the many tools and extensions it offers. With features like rules and macros, the platform can be further tailored to your needs. It's a reliable system that boosts productivity.

Cons

Not all features and extensions are included in the base Gorgias plan but upgrading is easy and offers good value for the added functionality.

“This is an ideal customer experience platform

Pros

It is an excellent customer experience platform for support, live chat, and ticket management. I highly recommend it for any sort of support-related tasks.

Cons

More integrations and workflows with ESPs and CDPs would help streamline communication across different platforms.

“Good and user friendly

Pros

Gorgias is a powerful and user-friendly customer service platform. It's easy to use, and the customer service team is always available to assist. The variety of features and integrations available help optimize customer service operations and enhance engagement efficiency.

Cons

I find Gorgias somewhat limited in terms of customization. While there are some basic settings you can adjust, it generally feels rigid and not very flexible to adapt to specific business needs. The user interface could also be more user-friendly.

“Very user-friendly software

Pros

The platform is user-friendly, simple, and easy to customize. I would definitely use it again.

Cons

I wish the platform had a more aesthetically pleasing design and a less corporate feel to make it easier on the eyes.

“If you haven't found something that fits, try Gorgias, you won't regret it

Pros

This software really makes it easy and fast to create and manage our customer database.

Cons

If the computer you're using has low specs or doesn't meet the system requirements, it may run slowly.

“Unifying all support conversations� one of the best software!!

Pros

As a Freshchat user, I found Gorgias' UI to be the easiest to grasp. The unified dashboard gives me a complete view of all support conversations across channels like email, chat, voice, SMS, and social media. I can easily view and manage Shopify orders and access full customer context, allowing me to reply to queries immediately.

Cons

I haven't found any cons so far. The setup was quick, and the in-app tutorial helped me get familiar with all the features quickly.

“I had a great experience using gorgias

Pros

This tool helps me stay organized and work efficiently. The many features available are valuable for optimizing client service. The interface is very user-friendly and customizable.

Cons

I really like the mobile app. It has many features that are easy to figure out, and it's very helpful.

“I love Gorgias, it is sooo helpul for my business

Pros

I love how Gorgias provides customer information directly from Shopify. Managing customers is really easy on their platform.

Cons

Seriously there's very little I dislike about this software.