Gorgias is a distinctive customer service solution designed for e-commerce, facilitating seamless support at every growth stage. While it faces criticism for duplicating Google's spam markings and lacking independent controls, users value its robust automation and macro features, showcasing its strong potential for efficiency.
Gorgias Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Gorgias?
Overview
Gorgias software is a customer support platform tailored for e-commerce businesses, centralizing all customer service channels—Email, Chat, Voice, Messenger, Facebook, Instagram, and SMS—into a single dashboard. Designed to streamline multichannel support, Gorgias enhances productivity with automated responses to frequent inquiries. It offers a unified view of support interactions, and customer self-service tools like Help Centers and self-service options for order tracking and management.
Gorgias Pricing
The Gorgias price model comprises unique pricing plans, including:
- Pro (0% automation): $360/month
- Pro (10% automation): $666/month
- Pro (20% automation): $810/month
- Pro (30% automation): $1000/month
Disclaimer: Prices are subject to change.
Gorgias Integrations
The software's diverse third-party integrations include:
Who Is Gorgias For?
Shopify, Magento, and BigCommerce stores looking to save time can benefit from Gorgias, a smart all-in-one helpdesk solution that enhances revenue and streamlines the customer service experience.
Is Gorgias Right For You?
Gorgias is an effective customer service and complaint management solution that streamlines ticket management and enhances customer engagement on a centralized platform. Its automation features, multichannel support, and integration with popular e-commerce platforms make it a strong choice for businesses seeking efficient, remote customer communication management.
Are you still unsure about Gorgias? Call our team at (661) 384-7070 for expert guidance on your questions.
Gorgias Features
This feature enables users to manage all support channels—email, chat, social, phone, and more—in a single tab. Gorgias centralizes customer interactions, allowing businesses to easily process refunds, update orders, cancel requests, and approve returns from one convenient location.
See How It WorksGorgias enhances user efficiency by implementing AI-driven workflows to manage support tasks. The platform allows businesses to automatically route tickets using pre-set rules and personalize responses with templates and custom e-commerce variables, boosting speed and productivity.
See How It WorksThe system is designed to help users boost site conversions and maximize ROAS by turning more visitors into customers through a comprehensive suite of targeted campaigns. It drives sales from click to purchase and increases revenue with personalized customer interactions at every stage.
See How It WorksGorgias enables users to boost satisfaction and repeat purchases by providing accessible data and insights. Leveraging Shopify browsing data helps guide customers toward tailored product recommendations, creating a smooth and engaging buying experience.
See How It WorksGorgias AI autonomously handles support with empathy, learning users' brand voice, and policies. It provides personalized, accurate responses, integrates with tools like Shopify, and receives hands-on onboarding support for a fast, effective setup.
See How It Works