Gorgias

Gorgias

20 Review(s)

Overview

Gorgias is a distinctive customer service solution designed for e-commerce, facilitating seamless support at every growth stage. While it faces criticism for duplicating Google's spam markings and lacking independent controls, users value its robust automation and macro features, showcasing its strong potential for efficiency.

Overall Rating

Based on 20 users reviews

4.7

Rating Distribution

Positive

85%

Neutral

15%

Negative

0%

Starting Price
Custom

What Is Gorgias?

Overview

Gorgias software is a customer support platform tailored for e-commerce businesses, centralizing all customer service channels—Email, Chat, Voice, Messenger, Facebook, Instagram, and SMS—into a single dashboard. Designed to streamline multichannel support, Gorgias enhances productivity with automated responses to frequent inquiries. It offers a unified view of support interactions, and customer self-service tools like Help Centers and self-service options for order tracking and management.

Gorgias Pricing

The Gorgias price model comprises unique pricing plans, including:

  • Pro (0% automation): $360/month
  • Pro (10% automation): $666/month
  • Pro (20% automation): $810/month
  • Pro (30% automation): $1000/month
A free trial is available. Get a detailed Gorgias cost estimate to make a valuable decision for your business.

Disclaimer: Prices are subject to change.

Gorgias Integrations

The software's diverse third-party integrations include:

Schedule a free Gorgias demo to learn more about its integration tools.

Who Is Gorgias For?

Shopify, Magento, and BigCommerce stores looking to save time can benefit from Gorgias, a smart all-in-one helpdesk solution that enhances revenue and streamlines the customer service experience.

Is Gorgias Right For You?

Gorgias is an effective customer service and complaint management solution that streamlines ticket management and enhances customer engagement on a centralized platform. Its automation features, multichannel support, and integration with popular e-commerce platforms make it a strong choice for businesses seeking efficient, remote customer communication management.

Are you still unsure about Gorgias? Call our team at (661) 384-7070 for expert guidance on your questions.

Pros And Cons of Gorgias

Pros

  • Monthly webinars focused on updates help users stay informed and prepared for changes

  • Easy to use, particularly regarding handling support tickets

  • Seamless Shopify integration

  • Offers robust automation features

Cons

  • Inefficient spam control features

  • Lacks ticket volume visibility

Frequently Asked Questions

Yes, Gorgias provides API access.

Gorgias supports the English language.

Gorgias offers a mobile app for iOS and Android devices.

The software boasts a variety of third-party integrations, including Shopify, Yotpo, Klaviyo, Recharge, and more.

The Gorgias cost includes unique plans: Pro (0% automation) at $360/month, Pro (10% automation) at $666/month, Pro (20% automation) at $810/month, and Pro (30% automation) at $1,000/month, along with a free trial option. Users are welcome to request a detailed analysis of the Gorgias price.

Shopify, Magento, and BigCommerce stores seeking to save time use Gorgias, an intelligent all-in-one helpdesk solution designed to boost revenue and simplify the customer service experience.

Gorgias provides support through 24/7 live representatives, phone support, chat, email/help desk, a knowledge base, and FAQs/forums.