Last Updated
Overview
Gorgias is a distinctive customer service solution designed for e-commerce, facilitating seamless support at every growth stage. While it faces criticism for duplicating Google's spam markings and lacking independent controls, users value its robust automation and macro features, showcasing its strong potential for efficiency.
Overall Rating
Based on 20 users reviews
4.7
Rating Distribution
Positive
85%
Neutral
15%
Negative
0%
Starting Price
Custom
Gorgias Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is Gorgias?
Overview
Gorgias software is a customer support platform tailored for e-commerce businesses, centralizing all customer service channels—Email, Chat, Voice, Messenger, Facebook, Instagram, and SMS—into a single dashboard. Designed to streamline multichannel support, Gorgias enhances productivity with automated responses to frequent inquiries. It offers a unified view of support interactions, and customer self-service tools like Help Centers and self-service options for order tracking and management.
Gorgias Pricing
The Gorgias price model comprises unique pricing plans, including:
- Pro (0% automation): $360/month
- Pro (10% automation): $666/month
- Pro (20% automation): $810/month
- Pro (30% automation): $1000/month
Disclaimer: Prices are subject to change.
Gorgias Integrations
The software's diverse third-party integrations include:
Who Is Gorgias For?
Shopify, Magento, and BigCommerce stores looking to save time can benefit from Gorgias, a smart all-in-one helpdesk solution that enhances revenue and streamlines the customer service experience.
Is Gorgias Right For You?
Gorgias is an effective customer service and complaint management solution that streamlines ticket management and enhances customer engagement on a centralized platform. Its automation features, multichannel support, and integration with popular e-commerce platforms make it a strong choice for businesses seeking efficient, remote customer communication management.
Are you still unsure about Gorgias? Call our team at (661) 384-7070 for expert guidance on your questions.
Gorgias Features
Support Management
This feature enables users to manage all support channels—email, chat, social, phone, and more—in a single tab. Gorgias centralizes customer interactions, allowing businesses to easily process refunds, update orders, cancel requests, and approve returns from one convenient location.
Workflows & Variables
Gorgias enhances user efficiency by implementing AI-driven workflows to manage support tasks. The platform allows businesses to automatically route tickets using pre-set rules and personalize responses with templates and custom e-commerce variables, boosting speed and productivity.
Increase Conversion
The system is designed to help users boost site conversions and maximize ROAS by turning more visitors into customers through a comprehensive suite of targeted campaigns. It drives sales from click to purchase and increases revenue with personalized customer interactions at every stage.
User Shopper Data
Gorgias enables users to boost satisfaction and repeat purchases by providing accessible data and insights. Leveraging Shopify browsing data helps guide customers toward tailored product recommendations, creating a smooth and engaging buying experience.
AI Agent
Gorgias AI autonomously handles support with empathy, learning users' brand voice, and policies. It provides personalized, accurate responses, integrates with tools like Shopify, and receives hands-on onboarding support for a fast, effective setup.
Pros And Cons of Gorgias
Pros
Monthly webinars focused on updates help users stay informed and prepared for changes
Easy to use, particularly regarding handling support tickets
Seamless Shopify integration
Offers robust automation features
Cons
Inefficient spam control features
Lacks ticket volume visibility
Gorgias Reviews
Total 20 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars80%
4
Stars5%
3
Stars15%
2
Stars0%
1
Stars0%
Share your experience
Wholesale, 11-50 employees
More than a year
“Its pretty good product for its price”
Pros
The setup was quick and affordable, allowing us to efficiently delegate tasks across our customer service team.
Cons
It's not possible to create folders and simply drag and drop tickets into them. And you need to set up rules for tickets to automatically move into the folders you create.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
6
Functionality
7
Consumer Electronics, 11-50 employees
More than a year
“one tool to handle all your customer support tickets!!”
Pros
Having all customer inquiries in one place is really a huge benefit. The statistics tool helps monitor support ratings, review tickets and workload. Also the automation and customer help desk features can be tailored to suit your needs. I highly recommend this platform for any e-commerce business.
Cons
The platform's automation features can be a bit tricky to modify if you don't have prior training or experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Arts and Crafts, 1-10 employees
Less than 6 months
“Good idea but poor support and organization”
Pros
The system is simple to use and set up, making the implementation process smooth.
Cons
While the platform has potential, it often feels unfinished, with many features not working properly on Bigcommerce sites. It's full of bugs and inconsistencies. The system is mainly designed for Shopify, and this should be made clearer upfront. If you're using BigCommerce, many of the automated features won't work.
Rating Distribution
Ease of use
7
Value for money
4
Customer Support
3
Functionality
3
Frequently Asked Questions
Does Gorgias offer an API?
Yes, Gorgias provides API access.
What language does Gorgias support?
Gorgias supports the English language.
Does Gorgias offer a mobile app?
Gorgias offers a mobile app for iOS and Android devices.
What other apps does Gorgias integrate with?
The software boasts a variety of third-party integrations, including Shopify, Yotpo, Klaviyo, Recharge, and more.
What types of pricing plans does Gorgias offer?
The Gorgias cost includes unique plans: Pro (0% automation) at $360/month, Pro (10% automation) at $666/month, Pro (20% automation) at $810/month, and Pro (30% automation) at $1,000/month, along with a free trial option. Users are welcome to request a detailed analysis of the Gorgias price.
Who are the typical users of Gorgias?
Shopify, Magento, and BigCommerce stores seeking to save time use Gorgias, an intelligent all-in-one helpdesk solution designed to boost revenue and simplify the customer service experience.
What level of support does Gorgias offer?
Gorgias provides support through 24/7 live representatives, phone support, chat, email/help desk, a knowledge base, and FAQs/forums.